Vertex Inc Status

All Systems Operational

Vertex Address Cleansing Operational

Vertex Indirect Tax O Series Cloud Operational

Calc Operational

Portal Operational

Vertex Cloud Indirect Tax Operational

Calc Operational

Portal Operational

Vertex Indirect Tax O Series On-Demand Operational

Vertex Indirect Tax Returns On-Demand Operational

Vertex Cloud Payroll Tax Operational

Vertex Payroll Tax Q Series On-Demand Operational

Vertex Certificate Center Operational

Vertex Cloud Data Integrity Operational

Vertex Exemption Certificate Wizard (ECW) Operational

Vertex Indirect Tax Intelligence Operational

Vertex O Series Edge Operational

Vertex Tax Performance Engine Operational

Vertex VAT Compliance Operational

Vertex High Volume Reporting (HVR) Operational

Vertex for eCommerce Operational

Vertex for Marketplaces Operational

Vertex Invoice IQ Operational

Vertex Validator Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Scheduled Maintenance

Emergency Maintenance in Vertex VAT Compliance Jun 17, 2024 19:30-20:30 UTC

Vertex will be performing maintenance on Monday, June 17th from 19:30 UTC - 20:30 UTC. Vertex VAT Compliance users will be unable to access the system during this time.
Posted on Jun 14, 2024 - 19:50 UTC

Maintenance in Vertex Indirect Tax Returns On-Demand Jun 23, 2024 04:00-06:00 UTC

Vertex will be performing maintenance on Sunday, June 23, 2024 from 4:00-6:00 UTC. Customers might experience an interruption in service during this time.
Posted on Jun 06, 2024 - 21:03 UTC

Maintenance in Vertex On-Demand Jul 20, 2024 04:00-10:00 UTC

Vertex will be performing maintenance on Saturday, July 20, 2024 from 4:00 UTC to 10:00 UTC. Customers might experience a slight degradation in calculation response times and/or a slight disruption in calculation response during this maintenance window.
Posted on May 23, 2024 - 14:29 UTC

Maintenance in Vertex On-Demand Jul 21, 2024 04:00-10:00 UTC

Vertex will be performing maintenance on Sunday, July 21, 2024 from 4:00 UTC to 10:00 UTC. Customers might experience a slight degradation in calculation response times and/or a slight disruption in calculation response during this maintenance window.
Posted on May 23, 2024 - 14:31 UTC

Past Incidents

Jun 16, 2024

No incidents reported today.

Jun 15, 2024

No incidents reported.

Jun 14, 2024

Emergency Maintenance in Vertex On-Demand

Completed - The scheduled maintenance has been completed.
Jun 14, 11:00 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 14, 10:00 UTC

Update - We will be undergoing scheduled maintenance during this time.
Jun 14, 03:03 UTC

Scheduled - Vertex will be performing network maintenance on Friday, June 14, 2024 from 10:00-11:00 UTC. No impact to customers is anticipated.
Jun 13, 12:41 UTC

Emergency Maintenance in Vertex Indirect Tax Intelligence

Completed - The scheduled maintenance has been completed.
Jun 14, 00:30 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 14, 00:00 UTC

Scheduled - The Indirect Tax Intelligence (ITI) application will be unavailable on Friday, June 14, 2024 from 0:00 - 0:30 UTC for environment updates.
Jun 12, 19:12 UTC

Jun 13, 2024

Vertex Indirect Tax O Series On-Demand Service Disruption

Resolved - We have resolved the Vertex On-Demand issue. All Vertex On-Demand services have been fully restored to expected levels of performance. We will continue to monitor the situation to ensure all services and functionality continue to work as expected. We encourage you to validate your data as part of your normal process. If you have any questions, please submit a support ticket via the Vertex Community.
Jun 13, 20:16 UTC

Identified - Vertex’s Production Support team has identified the issue and is working quickly on the resolution. We will continue to update our Status page with the latest information available.  If you have any questions, please submit a support ticket via the Vertex Community.

Vertex Community
Jun 13, 17:56 UTC

Jun 12, 2024

No incidents reported.

Jun 11, 2024

No incidents reported.

Jun 10, 2024

Vertex Indirect Tax O Series On-Demand Feature Degradation

Resolved - This incident has been resolved.
Jun 10, 22:40 UTC

Identified - VOD Production Support and Engineering have identified the issue and is in-progress implementing a solution
Jun 10, 20:44 UTC

Investigating - VOD Production Support and Engineering are investigating a business blocking feature degradation resulting in the VOD Returns extract failing for a limited number of customers.
Jun 10, 19:55 UTC

Jun 9, 2024

Maintenance in Vertex On-Demand

Completed - The scheduled maintenance has been completed.
Jun 9, 10:01 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 9, 04:01 UTC

Scheduled - Vertex will be performing maintenance on Sunday, June 9, 2024 from 4:00 UTC to 10:00 UTC. Customers might experience a slight degradation in calculation response times and/or a slight disruption in calculation response during this maintenance window.
May 22, 17:05 UTC

Maintenance in Vertex Cloud Indirect Tax - Portal

Completed - The scheduled maintenance has been completed.
Jun 9, 10:00 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 9, 04:00 UTC

Scheduled - Vertex will be performing maintenance on Sunday, June 9th, 2024, from 04:00 - 10:00 UTC. Please note that the Vertex Cloud Portal will be in maintenance mode during this window, meaning users cannot access the portal, and there may be a delay in calculation response time.
May 10, 14:34 UTC

Maintenance in Vertex VAT Compliance

Completed - The scheduled maintenance has been completed.
Jun 9, 00:00 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 8, 22:00 UTC

Scheduled - Vertex will be performing maintenance for monthly data updates on Saturday, June 8th from 22:00 UTC – 00:00 UTC. Vertex VAT Compliance users will be unable to access the system during this time.
May 21, 15:26 UTC

Jun 8, 2024

Maintenance in Vertex On-Demand

Completed - The scheduled maintenance has been completed.
Jun 8, 10:00 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 8, 04:00 UTC

Scheduled - Vertex will be performing maintenance on Saturday, June 8, 2024 from 4:00 UTC to 10:00 UTC. Customers might experience a slight degradation in calculation response times and/or a slight disruption in calculation response during this maintenance window.
May 22, 17:04 UTC

Jun 7, 2024

No incidents reported.

Jun 6, 2024

No incidents reported.

Jun 5, 2024

Vertex Cloud Indirect Tax - Performance Incident

Resolved - This incident has been resolved. If you have any questions, please submit a support ticket via the Vertex Community.
Jun 5, 15:19 UTC

Monitoring - Vertex’s Production Support team identified and addressed the issue. The team continues to monitor service to ensure full performance for all customers.  If you have any questions, please submit a support ticket via the Vertex Community.
Jun 5, 14:19 UTC

Jun 4, 2024

Vertex Cloud - Taxlink Degradation

Resolved - This incident has been resolved.
Jun 4, 00:56 UTC

Monitoring - A fix has been implemented and we are monitoring the system.
Jun 4, 00:39 UTC

Update - We are continuing to investigate this issue.
Jun 3, 23:47 UTC

Investigating - Our monitoring processes indicate that some customers are experiencing an issue using the Taxlink Connector service.. Vertex’s Production Support team is actively investigating the issue. We will share additional information on the Status page as soon as it is available.  If you have any questions, please submit a ticket via the Vertex Community.
Jun 3, 22:53 UTC

Jun 3, 2024

Jun 2, 2024

Maintenance in Vertex Indirect Tax Returns On-Demand

Completed - The scheduled maintenance has been completed.
Jun 2, 23:00 UTC

Update - This maintenance is now complete.
Jun 2, 00:39 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 1, 04:00 UTC

Scheduled - Vertex will be performing maintenance beginning Saturday, June 1, 2024 at 4:00 UTC until Sunday, June 2, 2024 at 23:00 UTC. Vertex Indirect Tax Returns On-Demand users will be unable to access the system during this time.

Please note that these times will be revised as we get closer to this maintenance period.
Apr 24, 17:30 UTC

Maintenance in Vertex Certificate Center

Completed - The scheduled maintenance has been completed.
Jun 2, 10:00 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 2, 09:00 UTC

Scheduled - Vertex will be performing maintenance on Sunday, June 2nd, 2024 from 09:00 - 10:00 UTC. Vertex Certificate Center users will be unable to access the system during this time.
May 21, 13:49 UTC

Maintenance in Vertex O Series Edge

Completed - The scheduled maintenance has been completed.
Jun 2, 08:00 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 2, 04:00 UTC

Scheduled - Vertex will be performing maintenance on O Series Edge on Sunday, June 2, 2024, from 04:00 UTC to 08:00 UTC. Customers will not be able to access the O Series Edge UI or update container images during this time. Any container instances created and deployed prior to the maintenance window will be unaffected and will continue calculating tax as intended.
May 3, 16:21 UTC