All Systems Operational
Vertex Address Cleansing Operational
Vertex Indirect Tax O Series Cloud Operational
Calc Operational
Portal Operational
Vertex Cloud Indirect Tax Operational
Calc Operational
Portal Operational
Vertex Indirect Tax O Series On-Demand Operational
Vertex Indirect Tax Returns On-Demand Operational
Vertex Cloud Payroll Tax Operational
Vertex Payroll Tax Q Series On-Demand Operational
Vertex Certificate Center Operational
Vertex Cloud Data Integrity Operational
Vertex Exemption Certificate Wizard (ECW) Operational
Vertex Indirect Tax Intelligence Operational
Vertex O Series Edge Operational
Vertex Tax Performance Engine Operational
Vertex VAT Compliance Operational
Vertex High Volume Reporting (HVR) Operational
Vertex for eCommerce Operational
Vertex for Marketplaces Operational
Vertex Invoice IQ Operational
Vertex Validator Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Maintenance in Vertex Exemption Certificate Wizard (ECW) Apr 21, 2024 09:00-10:00 UTC
Vertex will be performing maintenance on Sunday, April 21, 2024, from 9:00 - 10:00 UTC. Vertex Exemption Certificate Wizard users will be unable to access the system during this time.
Posted on Apr 04, 2024 - 02:05 UTC
Maintenance in Vertex Payroll Tax Q Series On-Demand May 5, 2024 09:00-10:00 UTC
Vertex will be performing maintenance on Sunday, May 5, 2024 from 9:00 UTC to 10:00 UTC.

Customers might experience a slight interruption in service.
Posted on Apr 16, 2024 - 20:54 UTC
Maintenance in Vertex On-Demand May 18, 2024 04:00-10:00 UTC
Vertex will be performing maintenance on Saturday, May 18, 2024 from 4:00 UTC to 10:00 UTC.

Customers might experience a slight degradation in calculation response times and/or a slight disruption in calculation response during these maintenance windows.
Posted on Apr 04, 2024 - 01:57 UTC
Maintenance in Vertex Cloud Indirect Tax - Portal May 19, 2024 04:00-08:00 UTC
Vertex will be performing maintenance on Sunday, May 19th, 2024, from 04:00 - 08:00 UTC. Please note that the Vertex Cloud Portal will be in maintenance mode during this window, meaning users cannot access the portal, and there may be a delay in calculation response time.
Posted on Apr 12, 2024 - 14:39 UTC
Maintenance in Vertex On-Demand May 19, 2024 04:00-10:00 UTC
Vertex will be performing maintenance on Sunday, May 19, 2024 from 4:00 UTC to 10:00 UTC.

Customers might experience a slight degradation in calculation response times and/or a slight disruption in calculation response during this maintenance windows.
Posted on Apr 04, 2024 - 01:58 UTC
Past Incidents
Apr 18, 2024

No incidents reported today.

Apr 17, 2024

No incidents reported.

Apr 16, 2024

No incidents reported.

Apr 15, 2024

No incidents reported.

Apr 14, 2024
Emergency Maintenance in Vertex Tax Performance Engine
Completed - The scheduled maintenance has been completed.
Apr 14, 09:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 14, 08:00 UTC
Scheduled - The Vertex Tax Performance Engine CDP environment will be unavailable on Sunday, April 14, 2024 from 8:00 - 9:00 UTC for environment updates.
Apr 2, 14:08 UTC
Apr 13, 2024

No incidents reported.

Apr 12, 2024

No incidents reported.

Apr 11, 2024

No incidents reported.

Apr 10, 2024

No incidents reported.

Apr 9, 2024

No incidents reported.

Apr 8, 2024

No incidents reported.

Apr 7, 2024
Maintenance in Vertex VAT Compliance
Completed - The scheduled maintenance has been completed.
Apr 7, 00:15 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 6, 22:15 UTC
Scheduled - Vertex will be performing maintenance from Saturday, April 6, at 22:15 UTC to Sunday, April 7, at 00:15 UTC. Vertex VAT Compliance users will be unable to access the system during this time.
Mar 20, 13:10 UTC
Apr 6, 2024
Apr 5, 2024
Vertex Certificate Center Service Degradation
Resolved - This incident has been resolved. If you have any questions, please submit a ticket via the Vertex Community.
Apr 5, 19:37 UTC
Monitoring - A fix has been implemented to allow for the processing of backlogged sync jobs which is in progress now.

New sync jobs are processing as expected.

If you experience issues with newly generated jobs or do not see previously submitted jobs as completed, please submit a ticket via the Vertex Community.
Apr 5, 18:31 UTC
Identified - The issue has been identified and a fix is being implemented. If you have any questions, please submit a ticket via the Vertex Community.
Apr 5, 17:31 UTC
Update - We are continuing to investigate the issue. We will share additional information on the Status page as soon as it is available.  If you have any questions, please submit a ticket via the Vertex Community.
Apr 5, 16:43 UTC
Investigating - Our monitoring processes indicate that some customers are experiencing degradation with the Certificate Center sync functionality. Vertex is actively investigating the issue. We will share additional information on the Status page as soon as it is available.  If you have any questions, please submit a ticket via the Vertex Community.
Apr 5, 15:43 UTC
Apr 4, 2024

No incidents reported.

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