All Systems Operational

Vertex Address Cleansing Operational
Vertex Indirect Tax O Series Cloud Operational
Calc Operational
Portal Operational
Vertex Cloud Indirect Tax Operational
Calc Operational
Portal Operational
Vertex Indirect Tax O Series On-Demand Operational
Vertex Indirect Tax Returns North America On-Demand Operational
Vertex Cloud Payroll Tax Operational
Vertex Payroll Tax Q Series On-Demand Operational
Vertex e-Invoicing Operational
Vertex Certificate Center Operational
Vertex Cloud Data Integrity Operational
Vertex Exemption Certificate Wizard (ECW) Operational
Vertex Indirect Tax Intelligence Operational
Vertex O Series Edge Operational
Vertex Tax Performance Engine Operational
Vertex VAT Compliance Operational
Vertex Express Returns Operational
Vertex High Volume Reporting (HVR) Operational
Vertex for eCommerce Operational
Vertex for Marketplaces Operational
Vertex Invoice IQ Operational
Vertex Validator Operational
Cloud Returns Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance

Scheduled Maintenance

Maintenance in Vertex Indirect Tax O Series On-Demand Sep 7, 2025 04:00-10:00 UTC

Vertex will be performing maintenance on Sunday, September 7 from 4:00 UTC to 10:00 UTC. Customers might experience an interruption in service during this maintenance window.
Posted on Jul 29, 2025 - 15:34 UTC

Maintenance in Vertex Cloud Sep 7, 2025 04:00-10:00 UTC

Vertex will be performing maintenance on Sunday, September 7 from 4:00 UTC to 10:00 UTC. Customers might experience a brief interruption in service during this maintenance window.
Posted on Aug 11, 2025 - 12:38 UTC

Maintenance in Vertex Cloud Sep 7, 2025 08:00-10:00 UTC

Vertex will be performing maintenance on Sunday, September 7 8:00 UTC to 10:00 UTC. Vertex for Oracle ERP and Big Commerce Connector customers might experience an interruption in service during this maintenance window.
Posted on Aug 11, 2025 - 15:07 UTC

Maintenance in Vertex Indirect Tax O Series On-Demand Sep 14, 2025 04:00-10:00 UTC

Vertex will be performing maintenance on Sunday, September 14 from 4:00 UTC to 10:00 UTC. Customers might experience an interruption in service during this maintenance window.
Posted on Jul 29, 2025 - 15:35 UTC

Maintenance in Vertex Cloud Sep 14, 2025 04:00-10:00 UTC

Vertex will be performing maintenance on Sunday, September 14 from 4:00 UTC to 10:00 UTC. Customers might experience a brief interruption in service during this maintenance window.
Posted on Aug 11, 2025 - 12:36 UTC

Maintenance in Vertex e-Invoicing Sep 20, 2025 22:00 - Sep 21, 2025 02:00 UTC

Vertex will be performing maintenance on Saturday, September 20 from 22:00 UTC – Sunday, September 21 02:00 UTC. Vertex e-Invoicing users will be unable to access the system during this time.
Posted on Aug 21, 2025 - 13:08 UTC

Maintenance in Vertex VAT Compliance Sep 20, 2025 22:00 - Sep 21, 2025 02:00 UTC

Vertex will be performing maintenance on Saturday, September 20 from 22:00 UTC – Sunday, September 21 02:00 UTC. Vertex VAT Compliance users will be unable to access the system during this time.
Posted on Aug 21, 2025 - 12:59 UTC

Maintenance in Vertex Indirect Tax O Series On-Demand Sep 21, 2025 04:00-10:00 UTC

Vertex will be performing maintenance on Sunday, September 21 from 4:00 UTC to 10:00 UTC. Customers might experience an interruption in service during this maintenance window.
Posted on Jul 29, 2025 - 15:35 UTC

Maintenance in Vertex Cloud Indirect Tax Sep 21, 2025 04:00-10:00 UTC

Vertex will be performing maintenance on Sunday, September 21 from 04:00 to 10:00 UTC. Please note that the Vertex Cloud Portal will be in maintenance mode during this window, meaning users cannot access the portal, and there may be a delay in calculation response time.
Posted on Jul 29, 2025 - 15:23 UTC

Maintenance in Vertex Certificate Center Sep 21, 2025 09:00-10:00 UTC

Vertex will be performing maintenance on Sunday, September 21 from 9:00 UTC to 10:00 UTC. Customers might experience an interruption in service during this maintenance window.
Posted on Aug 20, 2025 - 22:21 UTC

Maintenance in Vertex Indirect Tax O Series On-Demand Sep 28, 2025 04:00-10:00 UTC

Vertex will be performing maintenance on Sunday, September 28 from 4:00 UTC to 10:00 UTC. Customers might experience an interruption in service during this maintenance window.
Posted on Jul 29, 2025 - 15:36 UTC

Maintenance in Vertex Exemption Certificate Wizard Sep 28, 2025 09:00-10:00 UTC

Vertex will be performing maintenance on Sunday, September 21 from 9:00 UTC to 10:00 UTC. Customers might experience an interruption in service during this maintenance window.
Posted on Aug 20, 2025 - 22:23 UTC

Maintenance in Vertex Express Returns Sep 29, 2025 04:00-10:00 UTC

Vertex will be performing maintenance on Monday, September 29 from 4:00 UTC to 10:00 UTC. Please note that Vertex Express Returns will be in maintenance mode during this window, meaning users will be unable to access the system during this time.
Posted on Aug 22, 2025 - 20:19 UTC

Maintenance in Vertex Indirect Tax Returns North America On-Demand Sep 30, 2025 01:00-06:00 UTC

Vertex will be performing maintenance on Tuesday, September 30th from 1:00 UTC to 6:00 UTC. Please note that Vertex Indirect Tax Returns North America On-Demand will be in maintenance mode during this window, meaning users will be unable to access the system during this time.
Posted on Aug 22, 2025 - 20:22 UTC

Maintenance in Vertex VAT Compliance Sep 30, 2025 22:00 - Oct 1, 2025 01:00 UTC

Vertex will be performing maintenance on Tuesday, September 30 from 22:00 UTC – Wednesday, October 1 01:00 UTC. Vertex VAT Compliance users will be unable to access the system during this time.
Posted on Aug 29, 2025 - 16:09 UTC
Sep 3, 2025
Maintenance in Vertex VAT Compliance
Completed - The scheduled maintenance has been completed.
Sep 3, 01:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 2, 22:00 UTC
Scheduled - Vertex will be performing maintenance on Tuesday, September 2 from 22:00 UTC – Wednesday, September 3 01:00 UTC. Vertex VAT Compliance users will be unable to access the system during this time.
Aug 1, 20:39 UTC
Sep 2, 2025
Sep 1, 2025

No incidents reported.

Aug 31, 2025
Maintenance in Vertex Indirect Tax O Series On-Demand
Completed - The scheduled maintenance has been completed.
Aug 31, 10:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 31, 04:00 UTC
Scheduled - Vertex will be performing maintenance on Sunday, August 31 from 4:00 UTC to 10:00 UTC. Customers might experience an interruption in service during this maintenance window.
Jul 29, 15:33 UTC
Aug 30, 2025

No incidents reported.

Aug 29, 2025
Maintenance in Vertex Indirect Tax Returns North America On-Demand
Completed - The scheduled maintenance has been completed.
Aug 29, 06:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 29, 01:00 UTC
Scheduled - Vertex will be performing maintenance on Friday, August 29 from 01:00 UTC to 06:00 UTC. Please note that Vertex Indirect Tax Returns North America On-Demand will be in maintenance mode during this window, meaning users will be unable to access the system during this time.
Jul 25, 19:20 UTC
Aug 28, 2025
Maintenance in Vertex Express Returns
Completed - The scheduled maintenance has been completed.
Aug 28, 10:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 28, 05:00 UTC
Scheduled - Vertex will be performing maintenance on Thursday, August 28 from 5:00 UTC to 10:00 UTC. Please note that Vertex Express Returns will be in maintenance mode during this window, meaning users will be unable to access the system during this time.
Jul 25, 19:18 UTC
Emergency Maintenance in Vertex Indirect Tax O Series On-Demand
Completed - The scheduled maintenance has been completed.
Aug 28, 05:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 28, 02:00 UTC
Scheduled - Vertex will be performing maintenance on Thursday, August 28 from 2:00 UTC to 5:00 UTC. Customers might experience a brief interruption in service during this maintenance window. Customers with .na1, .eu1, or .oeu in their URL are not impacted by this maintenance.
Aug 26, 18:46 UTC
Aug 27, 2025

No incidents reported.

Aug 26, 2025

No incidents reported.

Aug 25, 2025

No incidents reported.

Aug 24, 2025

No incidents reported.

Aug 23, 2025

No incidents reported.

Aug 22, 2025
Vertex Cloud Indirect Tax - Portal Degradation
Resolved - Resolved at 2:22 UTC on 08-22
Aug 22, 14:15 UTC
Update - We are continuing to monitor for any further issues.
Aug 22, 14:15 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Aug 22, 02:22 UTC
Identified - Vertex’s Production Support team has identified a degradation to the Portal application's functionality. A resolution has been identified and is being scheduled for deployment. We will continue to update our Status page with the latest information available.  If you have any questions, please submit a support ticket via the Vertex Community.
Aug 22, 01:57 UTC
Aug 21, 2025
Vertex Indirect Tax O Series Cloud - Portal and Calc Performance Degradation
Resolved - This incident has been resolved.
Aug 21, 19:56 UTC
Identified - Vertex’s Production Support team has identified the issue and is working quickly on the resolution. We will continue to update our Status page with the latest information available.  If you have any questions, please submit a support ticket via the Vertex Community.
Aug 21, 19:28 UTC
Aug 20, 2025
Vertex Indirect Tax O Series On-Demand Service Disruption
Resolved - This incident has been resolved.
Aug 20, 11:30 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Aug 20, 11:21 UTC
Identified - The issue has been identified and a fix is being implemented.
Aug 20, 10:14 UTC
Investigating - Our monitoring processes indicate that some customers are experiencing an issue receiving tax calculations from the Vertex On-Demand environment. Vertex’s Production Support team is actively investigating the issue. We will share additional information on the Status page as soon as it is available.  If you have any questions, please submit a ticket via the Vertex Community.
Aug 20, 10:06 UTC
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