All Systems Operational

Vertex Address Cleansing Operational
Vertex Indirect Tax O Series Cloud Operational
Calc Operational
Portal Operational
Vertex Cloud Indirect Tax Operational
Calc Operational
Portal Operational
Vertex Indirect Tax O Series On-Demand Operational
Vertex Indirect Tax Returns North America On-Demand Operational
Vertex Cloud Payroll Tax Operational
Vertex Payroll Tax Q Series On-Demand Operational
Vertex e-Invoicing Operational
Vertex Certificate Center Operational
Vertex Cloud Data Integrity Operational
Vertex Exemption Certificate Wizard (ECW) Operational
Vertex Indirect Tax Intelligence Operational
Vertex O Series Edge Operational
Vertex Tax Performance Engine Operational
Vertex VAT Compliance Operational
Vertex Express Returns Operational
Vertex High Volume Reporting (HVR) Operational
Vertex for eCommerce Operational
Vertex for Marketplaces Operational
Vertex Invoice IQ Operational
Vertex Validator Operational
Cloud Returns Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance

Scheduled Maintenance

Maintenance in Vertex Express Returns Dec 30, 2025 05:00-11:00 UTC

Vertex will be performing maintenance on Tuesday, December 30 from 05:00 UTC to 11:00 UTC. Please note that Vertex Express Returns will be in maintenance mode during this window, meaning users will be unable to access the system during this time.
Posted on Nov 25, 2025 - 18:49 UTC

Maintenance in Vertex VAT Compliance Dec 30, 2025 23:00 - Dec 31, 2025 02:00 UTC

Vertex will be performing maintenance on Tuesday, December 30 from 23:00 UTC until Wednesday, December 31 02:00 UTC. Vertex VAT Compliance users will be unable to access the system during this time
Posted on Nov 20, 2025 - 15:56 UTC

Maintenance in Vertex Indirect Tax Returns North America On-Demand Dec 31, 2025 02:00-07:00 UTC

Vertex will be performing maintenance on Wednesday, December 31 from 2:00 UTC to 7:00 UTC. Please note that Vertex Indirect Tax Returns North America On-Demand will be in maintenance mode during this window, meaning users will be unable to access the system during this time.
Posted on Nov 25, 2025 - 18:51 UTC
Dec 2, 2025
Maintenance in Vertex VAT Compliance
Completed - The scheduled maintenance has been completed.
Dec 2, 02:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 1, 23:00 UTC
Scheduled - Vertex will be performing maintenance on Monday, December 1 from 23:00 UTC until Tuesday, December 2 02:00 UTC. Vertex VAT Compliance users will be unable to access the system during this time.
Oct 31, 20:14 UTC
Dec 1, 2025
Vertex Indirect Tax O Series On-Demand Performance Incident
Resolved - This incident has been resolved.
Dec 1, 10:40 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Dec 1, 10:23 UTC
Identified - The issue has been identified and a fix is being implemented.
Dec 1, 10:10 UTC
Monitoring - We have identified and are monitoring a Vertex On-Demand issue for a subset of customers. All Vertex On-Demand services have been fully restored to expected levels of performance, but there was a degradation for 2-4 minutes around 4:43 AM ET. We will continue to monitor the situation to ensure all services and functionality continue to work as expected. We encourage you to validate your data as part of your normal process. If you have any questions, please submit a support ticket via the Vertex Community.
Dec 1, 10:06 UTC
Nov 30, 2025

No incidents reported.

Nov 29, 2025

No incidents reported.

Nov 28, 2025

No incidents reported.

Nov 27, 2025

No incidents reported.

Nov 26, 2025
Maintenance in Vertex Indirect Tax Returns North America On-Demand
Completed - The scheduled maintenance has been completed.
Nov 26, 07:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 26, 02:00 UTC
Scheduled - Vertex will be performing maintenance on Wednesday, November 26th from 2:00 UTC to 7:00 UTC. Please note that Vertex Indirect Tax Returns North America On-Demand will be in maintenance mode during this window, meaning users will be unable to access the system during this time.
Oct 23, 14:50 UTC
Nov 25, 2025
Maintenance in Vertex Express Returns
Completed - The scheduled maintenance has been completed.
Nov 25, 11:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 25, 05:00 UTC
Scheduled - Vertex will be performing maintenance on Tuesday, November 25th from 05:00 UTC to 11:00 UTC. Please note that Vertex Express Returns will be in maintenance mode during this window, meaning users will be unable to access the system during this time.
Oct 23, 14:54 UTC
Nov 24, 2025

No incidents reported.

Nov 23, 2025

No incidents reported.

Nov 22, 2025

No incidents reported.

Nov 21, 2025

No incidents reported.

Nov 20, 2025

No incidents reported.

Nov 19, 2025
Vertex Indirect Tax O Series On-Demand Service Disruption
Resolved - This incident has been resolved.
Nov 19, 11:25 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Nov 19, 11:13 UTC
Update - We are continuing to work to restore a single customer at this time. All other impacted customers have recovered.
Nov 19, 11:03 UTC
Update - We are continuing to work on a fix for this issue.
Nov 19, 10:03 UTC
Identified - Vertex’s Production Support team has identified an issue affecting a small group of customers and is working quickly on the resolution. We will continue to update our Status page with the latest information available.  If you have any questions, please submit a support ticket via the Vertex Community.
Nov 19, 09:28 UTC
Nov 18, 2025

No incidents reported.

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