All Systems Operational

Vertex Address Cleansing Operational
Vertex Indirect Tax O Series Cloud Operational
Calc Operational
Portal Operational
Vertex Cloud Indirect Tax Operational
Calc Operational
Portal Operational
Vertex Indirect Tax O Series On-Demand Operational
Vertex Indirect Tax Returns North America On-Demand Operational
Vertex Cloud Payroll Tax Operational
Vertex Payroll Tax Q Series On-Demand Operational
Vertex e-Invoicing Operational
Vertex Certificate Center Operational
Vertex Cloud Data Integrity Operational
Vertex Exemption Certificate Wizard (ECW) Operational
Vertex Indirect Tax Intelligence Operational
Vertex O Series Edge Operational
Vertex Tax Performance Engine Operational
Vertex VAT Compliance Operational
Vertex Express Returns Operational
Vertex High Volume Reporting (HVR) Operational
Vertex for eCommerce Operational
Vertex for Marketplaces Operational
Vertex Invoice IQ Operational
Vertex Validator Operational
Cloud Returns Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance

Scheduled Maintenance

Maintenance in Vertex Exemption Certificate Wizard (ECW) Jul 13, 2025 09:00-10:00 UTC

Vertex will be performing maintenance on Sunday, July 13 from 9:00 UTC to 10:00 UTC. Vertex Exemption Certificate Wizard users may be unable to access the system during this time.
Posted on Jun 03, 2025 - 20:07 UTC

Maintenance in Vertex VAT Compliance Jul 29, 2025 22:00 - Jul 30, 2025 01:00 UTC

Vertex will be performing maintenance on Tuesday, July 29 from 22:00 UTC – Wednesday, July 30 01:00 UTC. Vertex VAT Compliance users will be unable to access the system during this time.
Posted on Jul 01, 2025 - 00:18 UTC

Maintenance in Vertex Express Returns Jul 30, 2025 05:00-10:00 UTC

Vertex will be performing maintenance on Wednesday, July 30 from 5:00 UTC to 10:00 UTC. Please note that Vertex Express Returns will be in maintenance mode during this window, meaning users will be unable to access the system during this time.
Posted on Jun 26, 2025 - 15:46 UTC

Maintenance in Vertex Indirect Tax Returns North America On-Demand Jul 31, 2025 01:00-06:00 UTC

Vertex will be performing maintenance on Thursday, July 31 from 01:00 UTC to 06:00 UTC. Please note that Vertex Indirect Tax Returns North America On-Demand will be in maintenance mode during this window, meaning users will be unable to access the system during this time.
Posted on Jun 26, 2025 - 15:55 UTC
Jul 5, 2025

No incidents reported today.

Jul 4, 2025

No incidents reported.

Jul 3, 2025
Vertex Cloud Indirect Tax - Calc Performance Incident
Resolved - This incident has been resolved.
Jul 3, 16:09 UTC
Monitoring - A third party vendor experienced a service interruption and has since resolved the issue.
Jul 3, 02:26 UTC
Identified - The issue has been identified and a fix is being implemented.
Jul 3, 02:10 UTC
Investigating - Our monitoring processes indicate some customers are experiencing tax calc performance degradations that may be resulting in service interruption within the Vertex Cloud environment. We are actively investigating and are troubleshooting the issue. We will provide an update as soon as possible. Thank you for your patience. If you have any questions, please visit our Vertex Community Portal and place a support ticket.
Jul 3, 01:50 UTC
Jul 2, 2025

No incidents reported.

Jul 1, 2025
Maintenance in Vertex VAT Compliance
Completed - The scheduled maintenance has been completed.
Jul 1, 01:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 30, 22:00 UTC
Scheduled - Vertex will be performing maintenance on Monday, June 30 from 22:00 UTC – Tuesday, July 1 01:00 UTC. Vertex VAT Compliance users will be unable to access the system during this time.
May 29, 13:29 UTC
Jun 30, 2025
Jun 29, 2025
Vertex Cloud Indirect Tax - Calc Service Disruption
Resolved - The issue is resolved. We are no longer observing the error. Transactions are now processing as expected.
Jun 29, 07:33 UTC
Monitoring - We are no longer observing the error at this time, and we are currently monitoring the system to ensure continued stability.
Jun 29, 07:13 UTC
Update - Our teams are still investigating the issue.
Jun 29, 06:40 UTC
Investigating - Starting 01:09 AM Eastern time, our monitoring processes indicate that some customers are experiencing an issue receiving tax calculations from the Vertex Cloud platform. Vertex’s Production Support team is actively investigating the issue. We will share additional information on the Status page as soon as it is available.  If you have any questions, please submit a ticket via the Vertex Community.
Jun 29, 06:14 UTC
Jun 28, 2025

No incidents reported.

Jun 27, 2025
Maintenance in Vertex Express Returns
Completed - The scheduled maintenance has been completed.
Jun 27, 10:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 27, 06:00 UTC
Scheduled - Vertex will be performing maintenance on Friday, June 27 from 6:00 UTC to 10:00 UTC. Please note that Vertex Express Returns will be in maintenance mode during this window, meaning users will be unable to access the system during this time.
May 21, 13:28 UTC
Maintenance in Vertex Indirect Tax Returns North America On-Demand
Completed - The scheduled maintenance has been completed.
Jun 27, 06:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 27, 01:00 UTC
Scheduled - Vertex will be performing maintenance on Friday, June 27 from 01:00 UTC to 06:00 UTC. Please note that Vertex Indirect Tax Returns North America On-Demand will be in maintenance mode during this window, meaning users will be unable to access the system during this time.
May 21, 14:24 UTC
Jun 26, 2025
Payroll On Demand Outage
Resolved - Between 10:23 AM and 10:58 AM, we experienced a brief outage with Payroll On Demand due to an unexpected issue impacting service availability. The root cause has been identified and resolved, and all systems are now operating normally. We are continuing to monitor to ensure stability.
Jun 26, 16:18 UTC
Jun 25, 2025

No incidents reported.

Jun 24, 2025

No incidents reported.

Jun 23, 2025

No incidents reported.

Jun 22, 2025
Maintenance in Vertex On-Demand
Completed - The scheduled maintenance has been completed.
Jun 22, 10:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 22, 04:00 UTC
Scheduled - Vertex will be performing maintenance on Sunday, June 22 from 4:00 UTC to 10:00 UTC. Customers might experience an interruption in service during this maintenance window. Customers with .na1, .eu1, or .oeu in their URL are not impacted by this maintenance.
May 21, 17:42 UTC
Jun 21, 2025

No incidents reported.

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