All Systems Operational

Vertex Address Cleansing Operational
Vertex Indirect Tax O Series Cloud Operational
Calc Operational
Portal Operational
Vertex Cloud Indirect Tax Operational
Calc Operational
Portal Operational
Vertex Indirect Tax O Series On-Demand Operational
Vertex Indirect Tax Returns North America On-Demand Operational
Vertex Cloud Payroll Tax Operational
Vertex Payroll Tax Q Series On-Demand Operational
Vertex e-Invoicing Operational
Vertex Certificate Center Operational
Vertex Cloud Data Integrity Operational
Vertex Exemption Certificate Wizard (ECW) Operational
Vertex Indirect Tax Intelligence Operational
Vertex O Series Edge Operational
Vertex Tax Performance Engine Operational
Vertex VAT Compliance Operational
Vertex Express Returns Operational
Vertex High Volume Reporting (HVR) Operational
Vertex for eCommerce Operational
Vertex for Marketplaces Operational
Vertex Invoice IQ Operational
Vertex Validator Operational
Cloud Returns Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance

Scheduled Maintenance

Maintenance in Vertex VAT Compliance Jul 29, 2025 22:00 - Jul 30, 2025 01:00 UTC

Vertex will be performing maintenance on Tuesday, July 29 from 22:00 UTC – Wednesday, July 30 01:00 UTC. Vertex VAT Compliance users will be unable to access the system during this time.
Posted on Jul 01, 2025 - 00:18 UTC

Maintenance in Vertex Express Returns Jul 30, 2025 05:00-10:00 UTC

Vertex will be performing maintenance on Wednesday, July 30 from 5:00 UTC to 10:00 UTC. Please note that Vertex Express Returns will be in maintenance mode during this window, meaning users will be unable to access the system during this time.
Posted on Jun 26, 2025 - 15:46 UTC

Maintenance in Vertex Indirect Tax Returns North America On-Demand Jul 31, 2025 01:00-06:00 UTC

Vertex will be performing maintenance on Thursday, July 31 from 01:00 UTC to 06:00 UTC. Please note that Vertex Indirect Tax Returns North America On-Demand will be in maintenance mode during this window, meaning users will be unable to access the system during this time.
Posted on Jun 26, 2025 - 15:55 UTC

Maintenance in Vertex On-Demand Aug 10, 2025 04:00-10:00 UTC

Vertex will be performing maintenance on Sunday, August 10 from 4:00 UTC to 10:00 UTC. Customers might experience an interruption in service during this maintenance window. Vertex Indirect Tax O Series On-Demand customers with .na1, .eu1, or .oeu in their URL are not impacted by this maintenance.
Posted on Jul 09, 2025 - 12:49 UTC
Jul 14, 2025

No incidents reported today.

Jul 13, 2025
Maintenance in Vertex Exemption Certificate Wizard (ECW)
Completed - The scheduled maintenance has been completed.
Jul 13, 10:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 13, 09:00 UTC
Scheduled - Vertex will be performing maintenance on Sunday, July 13 from 9:00 UTC to 10:00 UTC. Vertex Exemption Certificate Wizard users may be unable to access the system during this time.
Jun 3, 20:07 UTC
Vertex Exception Certificate Wizard (ECW) - Functionality Degradation
Resolved - Vertex identified and addressed an ECW functionality degradation which started on Sunday, July 13th at 5AM Eastern time. The team continues to monitor services to ensure full performance for all customers.

All functionality was restored around 12:30PM Eastern time on Monday, July 14th.

 If you have any questions, please submit a support ticket via the Vertex Community.
Jul 13, 10:00 UTC
Jul 12, 2025

No incidents reported.

Jul 11, 2025

No incidents reported.

Jul 10, 2025

No incidents reported.

Jul 9, 2025

No incidents reported.

Jul 8, 2025

No incidents reported.

Jul 7, 2025

No incidents reported.

Jul 6, 2025

No incidents reported.

Jul 5, 2025

No incidents reported.

Jul 4, 2025

No incidents reported.

Jul 3, 2025
Vertex Cloud Indirect Tax - Calc Performance Incident
Resolved - This incident has been resolved.
Jul 3, 16:09 UTC
Monitoring - A third party vendor experienced a service interruption and has since resolved the issue.
Jul 3, 02:26 UTC
Identified - The issue has been identified and a fix is being implemented.
Jul 3, 02:10 UTC
Investigating - Our monitoring processes indicate some customers are experiencing tax calc performance degradations that may be resulting in service interruption within the Vertex Cloud environment. We are actively investigating and are troubleshooting the issue. We will provide an update as soon as possible. Thank you for your patience. If you have any questions, please visit our Vertex Community Portal and place a support ticket.
Jul 3, 01:50 UTC
Jul 2, 2025

No incidents reported.

Jul 1, 2025
Maintenance in Vertex VAT Compliance
Completed - The scheduled maintenance has been completed.
Jul 1, 01:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 30, 22:00 UTC
Scheduled - Vertex will be performing maintenance on Monday, June 30 from 22:00 UTC – Tuesday, July 1 01:00 UTC. Vertex VAT Compliance users will be unable to access the system during this time.
May 29, 13:29 UTC
Jun 30, 2025
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