Vertex Inc Status

All Systems Operational

Vertex Address Cleansing Operational

Vertex Indirect Tax O Series Cloud Operational

Calc Operational

Portal Operational

Vertex Cloud Indirect Tax Operational

Calc Operational

Portal Operational

Vertex Indirect Tax O Series On-Demand Operational

Vertex Indirect Tax Returns North America On-Demand Operational

Vertex Cloud Payroll Tax Operational

Vertex Payroll Tax Q Series On-Demand Operational

Vertex e-Invoicing Operational

Vertex Certificate Center Operational

Vertex Cloud Data Integrity Operational

Vertex Exemption Certificate Wizard (ECW) Operational

Vertex Indirect Tax Intelligence Operational

Vertex O Series Edge Operational

Vertex Tax Performance Engine Operational

Vertex VAT Compliance Operational

Vertex Express Returns Operational

Vertex High Volume Reporting (HVR) Operational

Vertex for eCommerce Operational

Vertex for Marketplaces Operational

Vertex Invoice IQ Operational

Vertex Validator Operational

Cloud Returns Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Scheduled Maintenance

Maintenance in Vertex Indirect Tax O Series On-Demand Apr `27`, `2025` `04:00`-`10:00` UTC

Vertex will be performing maintenance on Sunday, April 27 from 4:00 UTC to 10:00 UTC. Customers might experience an interruption in service during this maintenance window. Customers with .na1, .eu1, or .oeu in their URL are not impacted by this maintenance.
Posted on Mar 07, 2025 - 17:41 UTC

Maintenance in Vertex Express Returns Apr `29`, `2025` `07:00`-`10:00` UTC

Vertex will be performing maintenance on Tuesday, April 29 from 07:00 UTC to 10:00 UTC. Please note that Vertex Express Returns will be in maintenance mode during this window, meaning users will be unable to access the system during this time.
Posted on Mar 28, 2025 - 21:41 UTC

Emergency Maintenance in Vertex Indirect Tax Returns North America On-Demand Apr `30`, `2025` `01:00`-`06:00` UTC

Vertex will be performing maintenance on Wednesday, April 30 from 1:00 UTC to 6:00 UTC. Please note that Vertex Indirect Tax Returns North America On-Demand will be in maintenance mode during this window, meaning users will be unable to access the system during this time.
Posted on Apr 23, 2025 - 20:39 UTC

Maintenance in Vertex VAT Compliance Apr `30`, `2025` `22:00` - May `1`, `2025` `00:00` UTC

Vertex will be performing maintenance on Wednesday, April 30 from 22:00 UTC – Thursday, May 1 00:00 UTC. Vertex VAT Compliance users will be unable to access the system during this time.
Posted on Mar 28, 2025 - 21:34 UTC

Maintenance in Vertex Indirect Tax O Series On-Demand May `4`, `2025` `04:00`-`10:00` UTC

Vertex will be performing maintenance on Sunday, May 4 from 4:00 UTC to 10:00 UTC. Customers might experience an interruption in service during this maintenance window. Customers with .na1, .eu1, or .oeu in their URL are not impacted by this maintenance.
Posted on Mar 07, 2025 - 17:42 UTC

Maintenance in Vertex Indirect Tax O Series On-Demand May `11`, `2025` `04:00`-`10:00` UTC

Vertex will be performing maintenance on Sunday, May 11 from 4:00 UTC to 10:00 UTC. Customers might experience an interruption in service during this maintenance window. Customers with .na1, .eu1, or .oeu in their URL are not impacted by this maintenance.
Posted on Mar 07, 2025 - 17:43 UTC

Maintenance in Vertex On-Demand May `17`, `2025` `04:00`-`10:00` UTC

Vertex will be performing maintenance on Saturday, May 17 from 4:00 UTC to 10:00 UTC. Customers might experience a slight degradation in calculation response times and/or a slight disruption in calculation response during this maintenance window.
Posted on Apr 09, 2025 - 16:13 UTC

Maintenance in Vertex On-Demand May `18`, `2025` `04:00`-`10:00` UTC

Vertex will be performing maintenance on Sunday, May 18 from 4:00 UTC to 10:00 UTC. Customers might experience a slight degradation in calculation response times and/or a slight disruption in calculation response during this maintenance window.
Posted on Apr 09, 2025 - 16:15 UTC

Maintenance in Vertex Cloud Indirect Tax - Portal May `18`, `2025` `04:00`-`10:00` UTC

Vertex will be performing maintenance on Sunday, May 18 from 04:00 to 10:00 UTC. Please note that the Vertex Cloud Portal will be in maintenance mode during this window, meaning users cannot access the portal, and there may be a delay in calculation response time.
Posted on Apr 15, 2025 - 15:10 UTC

Maintenance in Vertex e-Invoicing May `24`, `2025` `22:00` - May `25`, `2025` `00:00` UTC

Vertex will be performing maintenance on Saturday, May 24 from 22:00 UTC – Sunday, May 25 00:00 UTC. Vertex e-Invoicing users will be unable to access the system during this time.
Posted on Apr 24, 2025 - 18:57 UTC

Maintenance in Vertex VAT Compliance May `24`, `2025` `22:00` - May `25`, `2025` `02:00` UTC

Vertex will be performing maintenance on Saturday, May 24 from 22:00 UTC – Sunday, May 25 02:00 UTC. Vertex VAT Compliance users will be unable to access the system during this time.
Posted on Apr 18, 2025 - 16:34 UTC

Maintenance in Vertex Cloud Indirect Tax May `25`, `2025` `04:00`-`06:00` UTC

Vertex will be performing maintenance on Sunday, May 25 from 4:00 UTC to 6:00 UTC. Customers might experience an interruption in service during this maintenance window.
Posted on Apr 16, 2025 - 20:40 UTC

Maintenance in Vertex Indirect Tax O Series Cloud May `25`, `2025` `04:00`-`06:00` UTC

Maintenance in Vertex Indirect Tax O Series On-Demand May `25`, `2025` `04:00`-`06:00` UTC

Maintenance in Vertex VAT Compliance May `30`, `2025` `22:00` - May `31`, `2025` `00:00` UTC

Vertex will be performing maintenance on Friday, May 30 from 22:00 UTC – Saturday, May 31 00:00 UTC. Vertex VAT Compliance users will be unable to access the system during this time.
Posted on Apr 18, 2025 - 16:32 UTC

Past Incidents

Apr 26, 2025

No incidents reported today.

Apr 25, 2025

No incidents reported.

Apr 24, 2025

No incidents reported.

Apr 23, 2025

No incidents reported.

Apr 22, 2025

No incidents reported.

Apr 21, 2025

No incidents reported.

Apr 20, 2025

Maintenance in Cloud Returns

Completed - The scheduled maintenance has been completed.
Apr 20, 10:00 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 20, 04:00 UTC

Scheduled - Vertex will be performing maintenance on Sunday, April 20 from 4:00 UTC to 10:00 UTC. Cloud Returns users will be unable to access the system during this time.
Mar 19, 15:21 UTC

Apr 19, 2025

No incidents reported.

Apr 18, 2025

No incidents reported.

Apr 17, 2025

No incidents reported.

Apr 16, 2025

Vertex Indirect Tax O Series On-Demand Service Disruption

Resolved - This incident has been resolved.
Apr 16, 17:25 UTC

Monitoring - A fix has been implemented and we are monitoring the results.
Apr 16, 16:26 UTC

Investigating - Our monitoring processes indicate that some customers are experiencing brief issues receiving tax calculations from the Vertex On-Demand environment. Vertex’s Production Support team is actively investigating the issue. We will share additional information on the Status page as soon as it is available.  If you have any questions, please submit a ticket via the Vertex Community.
Apr 16, 12:36 UTC

Apr 15, 2025

No incidents reported.

Apr 14, 2025

No incidents reported.

Apr 13, 2025

Maintenance in Vertex Indirect Tax O Series On-Demand

Completed - The scheduled maintenance has been completed.
Apr 13, 10:00 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 13, 04:00 UTC

Scheduled - Vertex will be performing maintenance on Sunday, April 13 from 4:00 UTC to 10:00 UTC. Customers might experience an interruption in service during this maintenance window. Customers with .na1, .eu1, or .oeu in their URL are not impacted by this maintenance.
Mar 7, 17:40 UTC

Apr 12, 2025

No incidents reported.

All Systems Operational

Scheduled Maintenance

Maintenance in Vertex Indirect Tax O Series On-Demand Apr 27, 2025 04:00-10:00 UTC

Maintenance in Vertex Express Returns Apr 29, 2025 07:00-10:00 UTC

Emergency Maintenance in Vertex Indirect Tax Returns North America On-Demand Apr 30, 2025 01:00-06:00 UTC

Maintenance in Vertex VAT Compliance Apr 30, 2025 22:00 - May 1, 2025 00:00 UTC

Maintenance in Vertex Indirect Tax O Series On-Demand May 4, 2025 04:00-10:00 UTC

Maintenance in Vertex Indirect Tax O Series On-Demand May 11, 2025 04:00-10:00 UTC

Maintenance in Vertex On-Demand May 17, 2025 04:00-10:00 UTC

Maintenance in Vertex On-Demand May 18, 2025 04:00-10:00 UTC

Maintenance in Vertex Cloud Indirect Tax - Portal May 18, 2025 04:00-10:00 UTC

Maintenance in Vertex e-Invoicing May 24, 2025 22:00 - May 25, 2025 00:00 UTC

Maintenance in Vertex VAT Compliance May 24, 2025 22:00 - May 25, 2025 02:00 UTC

Maintenance in Vertex Cloud Indirect Tax May 25, 2025 04:00-06:00 UTC

Maintenance in Vertex Indirect Tax O Series Cloud May 25, 2025 04:00-06:00 UTC

Maintenance in Vertex Indirect Tax O Series On-Demand May 25, 2025 04:00-06:00 UTC

Maintenance in Vertex VAT Compliance May 30, 2025 22:00 - May 31, 2025 00:00 UTC

Past Incidents

Maintenance in Vertex Indirect Tax O Series On-Demand Apr `27`, `2025` `04:00`-`10:00` UTC

Maintenance in Vertex Express Returns Apr `29`, `2025` `07:00`-`10:00` UTC

Emergency Maintenance in Vertex Indirect Tax Returns North America On-Demand Apr `30`, `2025` `01:00`-`06:00` UTC

Maintenance in Vertex VAT Compliance Apr `30`, `2025` `22:00` - May `1`, `2025` `00:00` UTC

Maintenance in Vertex Indirect Tax O Series On-Demand May `4`, `2025` `04:00`-`10:00` UTC

Maintenance in Vertex Indirect Tax O Series On-Demand May `11`, `2025` `04:00`-`10:00` UTC

Maintenance in Vertex On-Demand May `17`, `2025` `04:00`-`10:00` UTC

Maintenance in Vertex On-Demand May `18`, `2025` `04:00`-`10:00` UTC

Maintenance in Vertex Cloud Indirect Tax - Portal May `18`, `2025` `04:00`-`10:00` UTC

Maintenance in Vertex e-Invoicing May `24`, `2025` `22:00` - May `25`, `2025` `00:00` UTC

Maintenance in Vertex VAT Compliance May `24`, `2025` `22:00` - May `25`, `2025` `02:00` UTC

Maintenance in Vertex Cloud Indirect Tax May `25`, `2025` `04:00`-`06:00` UTC

Maintenance in Vertex Indirect Tax O Series Cloud May `25`, `2025` `04:00`-`06:00` UTC

Maintenance in Vertex Indirect Tax O Series On-Demand May `25`, `2025` `04:00`-`06:00` UTC

Maintenance in Vertex VAT Compliance May `30`, `2025` `22:00` - May `31`, `2025` `00:00` UTC