All Systems Operational

Vertex Address Cleansing Operational
Vertex Indirect Tax O Series Cloud Operational
Calc Operational
Portal Operational
Vertex Cloud Indirect Tax Operational
Calc Operational
Portal Operational
Vertex Indirect Tax O Series On-Demand Operational
Vertex Indirect Tax Returns North America On-Demand Operational
Vertex Cloud Payroll Tax Operational
Vertex Payroll Tax Q Series On-Demand Operational
Vertex e-Invoicing Operational
Vertex Certificate Center Operational
Vertex Cloud Data Integrity Operational
Vertex Exemption Certificate Wizard (ECW) Operational
Vertex Indirect Tax Intelligence Operational
Vertex O Series Edge Operational
Vertex Tax Performance Engine Operational
Vertex VAT Compliance Operational
Vertex Express Returns Operational
Vertex High Volume Reporting (HVR) Operational
Vertex for eCommerce Operational
Vertex for Marketplaces Operational
Vertex Invoice IQ Operational
Vertex Validator Operational
Cloud Returns Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance

Scheduled Maintenance

Maintenance in Vertex Indirect Tax O Series On-Demand Apr 6, 2025 04:00-10:00 UTC

Vertex will be performing maintenance on Sunday, April 6 from 4:00 UTC to 10:00 UTC. Customers might experience an interruption in service during this maintenance window. Customers with .na1, .eu1, or .oeu in their URL are not impacted by this maintenance.
Posted on Mar 07, 2025 - 17:39 UTC

Maintenance in Vertex Indirect Tax O Series On-Demand Apr 13, 2025 04:00-10:00 UTC

Vertex will be performing maintenance on Sunday, April 13 from 4:00 UTC to 10:00 UTC. Customers might experience an interruption in service during this maintenance window. Customers with .na1, .eu1, or .oeu in their URL are not impacted by this maintenance.
Posted on Mar 07, 2025 - 17:40 UTC

Maintenance in Cloud Returns Apr 20, 2025 04:00-10:00 UTC

Vertex will be performing maintenance on Sunday, April 20 from 4:00 UTC to 10:00 UTC. Cloud Returns users will be unable to access the system during this time.
Posted on Mar 19, 2025 - 15:21 UTC

Maintenance in Vertex Indirect Tax O Series On-Demand Apr 27, 2025 04:00-10:00 UTC

Vertex will be performing maintenance on Sunday, April 27 from 4:00 UTC to 10:00 UTC. Customers might experience an interruption in service during this maintenance window. Customers with .na1, .eu1, or .oeu in their URL are not impacted by this maintenance.
Posted on Mar 07, 2025 - 17:41 UTC

Maintenance in Vertex Indirect Tax Returns North America On-Demand Apr 29, 2025 01:00-06:00 UTC

Vertex will be performing maintenance on Tuesday, April 29th from 1:00 UTC to 6:00 UTC. Please note that Vertex Indirect Tax Returns North America On-Demand will be in maintenance mode during this window, meaning users will be unable to access the system during this time.
Posted on Mar 28, 2025 - 21:43 UTC

Maintenance in Vertex Express Returns Apr 29, 2025 07:00-10:00 UTC

Vertex will be performing maintenance on Tuesday, April 29 from 07:00 UTC to 10:00 UTC. Please note that Vertex Express Returns will be in maintenance mode during this window, meaning users will be unable to access the system during this time.
Posted on Mar 28, 2025 - 21:41 UTC

Maintenance in Vertex VAT Compliance Apr 30, 2025 22:00 - May 1, 2025 00:00 UTC

Vertex will be performing maintenance on Wednesday, April 30 from 22:00 UTC – Thursday, May 1 00:00 UTC. Vertex VAT Compliance users will be unable to access the system during this time.
Posted on Mar 28, 2025 - 21:34 UTC

Maintenance in Vertex Indirect Tax O Series On-Demand May 4, 2025 04:00-10:00 UTC

Vertex will be performing maintenance on Sunday, May 4 from 4:00 UTC to 10:00 UTC. Customers might experience an interruption in service during this maintenance window. Customers with .na1, .eu1, or .oeu in their URL are not impacted by this maintenance.
Posted on Mar 07, 2025 - 17:42 UTC

Maintenance in Vertex Cloud Indirect Tax - Portal May 11, 2025 04:00-10:00 UTC

Vertex will be performing maintenance on Sunday, May 11 from 04:00 to 10:00 UTC. Please note that the Vertex Cloud Portal will be in maintenance mode during this window, meaning users cannot access the portal, and there may be a delay in calculation response time.
Posted on Mar 17, 2025 - 15:19 UTC

Maintenance in Vertex Indirect Tax O Series On-Demand May 11, 2025 04:00-10:00 UTC

Vertex will be performing maintenance on Sunday, May 11 from 4:00 UTC to 10:00 UTC. Customers might experience an interruption in service during this maintenance window. Customers with .na1, .eu1, or .oeu in their URL are not impacted by this maintenance.
Posted on Mar 07, 2025 - 17:43 UTC
Apr 2, 2025

No incidents reported today.

Apr 1, 2025

No incidents reported.

Mar 31, 2025

No incidents reported.

Mar 30, 2025
Maintenance in Vertex Indirect Tax O Series On-Demand
Completed - The scheduled maintenance has been completed.
Mar 30, 10:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 30, 04:00 UTC
Scheduled - Vertex will be performing maintenance on Sunday, March 30 from 4:00 UTC to 10:00 UTC. Customers might experience an interruption in service during this maintenance window. Customers with .na1, .eu1, or .oeu in their URL are not impacted by this maintenance.
Mar 7, 17:38 UTC
Maintenance in Vertex VAT Compliance
Completed - The scheduled maintenance has been completed.
Mar 30, 03:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 29, 23:00 UTC
Scheduled - Vertex will be performing maintenance Saturday, March 29 from 23:00 UTC – Sunday, March 30 03:00 UTC. Vertex VAT Compliance users will be unable to access the system during this time.
Mar 3, 15:35 UTC
Mar 29, 2025
Mar 28, 2025
Maintenance in Vertex Express Returns
Completed - The scheduled maintenance has been completed.
Mar 28, 07:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 28, 04:00 UTC
Scheduled - Vertex will be performing maintenance on Friday, March 28 from 4:00 UTC to 7:00 UTC. Please note that Vertex Express Returns will be in maintenance mode during this window, meaning users will be unable to access the system during this time.
Mar 3, 14:58 UTC
Maintenance in Vertex Indirect Tax Returns On-Demand
Completed - The scheduled maintenance has been completed.
Mar 28, 06:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 28, 01:00 UTC
Scheduled - Vertex will be performing maintenance on Friday, March 28 from 1:00 UTC to 6:00 UTC. Please note that Vertex Indirect Tax Returns On-Demand will be in maintenance mode during this window, meaning users will be unable to access the system during this time.
Feb 27, 18:32 UTC
Mar 27, 2025
Emergency Maintenance in Vertex Cloud Indirect Tax - Portal
Completed - The scheduled maintenance has been completed.
Mar 27, 05:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 27, 04:00 UTC
Scheduled - Vertex will be performing maintenance on Thursday, March 27 from 04:00 to 05:00 UTC. Please note that the Vertex Cloud Portal will be in maintenance mode during this window, meaning users cannot access the portal, and there may be a delay in calculation response time.
Mar 26, 12:22 UTC
Mar 26, 2025

No incidents reported.

Mar 25, 2025

No incidents reported.

Mar 24, 2025

No incidents reported.

Mar 23, 2025

No incidents reported.

Mar 22, 2025

No incidents reported.

Mar 21, 2025
Vertex Certificate Center and Portal Service Disruption
Resolved - This incident has been resolved.
Mar 21, 12:53 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Mar 21, 12:45 UTC
Identified - The issue has been identified and a fix is being implemented.
Mar 21, 12:38 UTC
Investigating - Our monitoring processes indicate that some customers are experiencing degradation with the Certificate Center sync functionality. Vertex’s Production Support team is actively investigating the issue. We will share additional information on the Status page as soon as it is available.  If you have any questions, please submit a ticket via the Vertex Community.
Mar 21, 11:38 UTC
Mar 20, 2025
Vertex Cloud Indirect Tax - Portal Service Disruption
Resolved - This incident has been resolved.
Mar 20, 22:24 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Mar 20, 19:44 UTC
Identified - Vertex’s incident response team has identified the issue and is working quickly on the resolution. We will continue to update our Status page with the latest information available.  If you have any questions, please submit a support ticket via the Vertex Community.
Mar 20, 19:17 UTC
Mar 19, 2025

No incidents reported.

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