All Systems Operational

Vertex Address Cleansing Operational
Vertex Indirect Tax O Series Cloud Operational
Calc Operational
Portal Operational
Vertex Cloud Indirect Tax Operational
Calc Operational
Portal Operational
Vertex Indirect Tax O Series On-Demand Operational
Vertex Indirect Tax Returns North America On-Demand Operational
Vertex Cloud Payroll Tax Operational
Vertex Payroll Tax Q Series On-Demand Operational
Vertex e-Invoicing Operational
Vertex Certificate Center Operational
Vertex Cloud Data Integrity Operational
Vertex Exemption Certificate Wizard (ECW) Operational
Vertex Indirect Tax Intelligence Operational
Vertex O Series Edge Operational
Vertex Tax Performance Engine Operational
Vertex VAT Compliance Operational
Vertex Express Returns Operational
Vertex High Volume Reporting (HVR) Operational
Vertex for eCommerce Operational
Vertex for Marketplaces Operational
Vertex Invoice IQ Operational
Vertex Validator Operational
Cloud Returns Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance

Scheduled Maintenance

Urgent Maintenance in Vertex O Series Edge Oct 19, 2025 04:00-06:00 UTC

Vertex will be performing maintenance on Sunday, October 19 from 04:00 UTC to 6:00 UTC. Customers might experience an interruption in service during this maintenance window
Posted on Oct 01, 2025 - 19:38 UTC

Urgent Maintenance in Vertex Indirect Tax O Series On-Demand Oct 19, 2025 04:00-10:00 UTC

Vertex will be performing maintenance on Sunday, October 19 from 4:00 UTC to 10:00 UTC. Customers might experience an interruption in service during this maintenance window. Customers with .na1, .eu1, or .oeu in their URL are not impacted by this maintenance.
Posted on Oct 13, 2025 - 16:03 UTC

Maintenance in Vertex Express Returns Oct 30, 2025 04:00-10:00 UTC

Vertex will be performing maintenance on Thursday, October 30 from 4:00 UTC to 10:00 UTC. Please note that Vertex Express Returns will be in maintenance mode during this window, meaning users will be unable to access the system during this time.
Posted on Sep 22, 2025 - 14:35 UTC

Maintenance in Vertex Indirect Tax Returns North America On-Demand Oct 31, 2025 01:00-06:00 UTC

Vertex will be performing maintenance on Friday, October 31 from 1:00 UTC to 6:00 UTC. Please note that Vertex Indirect Tax Returns North America On-Demand will be in maintenance mode during this window, meaning users will be unable to access the system during this time.
Posted on Sep 22, 2025 - 14:37 UTC

Maintenance in Vertex VAT Compliance Oct 31, 2025 02:00-05:00 UTC

Vertex will be performing maintenance on Friday, October 31 from 02:00 UTC to 05:00 UTC. Vertex VAT Compliance users will be unable to access the system during this time.
Posted on Oct 01, 2025 - 16:37 UTC
Oct 18, 2025

No incidents reported today.

Oct 17, 2025

No incidents reported.

Oct 16, 2025

No incidents reported.

Oct 15, 2025

No incidents reported.

Oct 14, 2025

No incidents reported.

Oct 13, 2025
Emergency Maintenance in Vertex VAT Compliance
Completed - The scheduled maintenance has been completed.
Oct 13, 23:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 13, 22:00 UTC
Scheduled - Vertex will be performing maintenance on Monday, October 13 from 22:00 UTC – 23:00 UTC. This will resolve an error with OSS return exchange rate calculations. Vertex VAT Compliance users will be unable to access the system during this time.
Oct 10, 18:56 UTC
Oct 12, 2025

No incidents reported.

Oct 11, 2025

No incidents reported.

Oct 10, 2025

No incidents reported.

Oct 9, 2025
Vertex Cloud Indirect Tax - Portal Degradation
Resolved - This incident has been resolved.
Oct 9, 10:18 UTC
Identified - Vertex’s Production Support team has identified a degradation to the Portal application's functionality. The root cause has been identified and a resolution is being worked on. We will continue to update our Status page with the latest information available.  If you have any questions, please submit a support ticket via the Vertex Community.
Oct 9, 07:48 UTC
Oct 8, 2025
Vertex Payroll Cloud - Performance Incident
Resolved - This incident has been resolved.
Oct 8, 18:29 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Oct 8, 15:27 UTC
Investigating - Our monitoring processes indicate some customers are experiencing performance and funtioality degradation that may be resulting in service interruption within the Vertex Payroll and Geocoder. We are actively investigating and are troubleshooting the issue. We will provide an update as soon as possible. Thank you for your patience. If you have any questions, please submit a support ticket via the Vertex Community.
Oct 8, 14:07 UTC
Oct 7, 2025
Vertex Indirect Tax O Series On-Demand Service Disruption
Resolved - This incident has been resolved.
Oct 7, 20:28 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Oct 7, 19:51 UTC
Update - We are continuing to work on a fix for this issue.
Oct 7, 19:45 UTC
Update - We are continuing to work on a fix for this issue.
Oct 7, 19:15 UTC
Identified - Vertex’s Production Support team has identified an issue affecting a small group of customers and is working quickly on the resolution. We will continue to update our Status page with the latest information available.  If you have any questions, please submit a support ticket via the Vertex Community.
Oct 7, 18:49 UTC
Oct 6, 2025

No incidents reported.

Oct 5, 2025
Emergency Maintenance in Vertex Indirect Tax O Series On-Demand
Completed - The scheduled maintenance has been completed.
Oct 5, 06:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 5, 04:00 UTC
Scheduled - Vertex will be performing maintenance on Sunday, October 5 from 4:00 UTC to 6:00 UTC. Customers might experience an interruption in service during this maintenance window. Customers with .na1, .eu1, or .oeu in their URL are not impacted by this maintenance.
Oct 2, 20:56 UTC
Emergency Maintenance in Vertex Certificate Center
Completed - The scheduled maintenance has been completed.
Oct 5, 05:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 5, 04:00 UTC
Scheduled - Vertex will be performing maintenance on Sunday, October 5 from 4:00 UTC to 5:00 UTC. Customers might experience an interruption in service during this maintenance window.
Oct 3, 17:45 UTC
Oct 4, 2025

No incidents reported.

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