Vertex Inc Status

All Systems Operational

Vertex Address Cleansing Operational

Vertex Indirect Tax O Series Cloud Operational

Calc Operational

Portal Operational

Vertex Cloud Indirect Tax Operational

Calc Operational

Portal Operational

Vertex Indirect Tax O Series On-Demand Operational

Vertex Indirect Tax Returns On-Demand Operational

Vertex Cloud Payroll Tax Operational

Vertex Payroll Tax Q Series On-Demand Operational

Vertex e-Invoicing Operational

Vertex Certificate Center Operational

Vertex Cloud Data Integrity Operational

Vertex Exemption Certificate Wizard (ECW) Operational

Vertex Indirect Tax Intelligence Operational

Vertex O Series Edge Operational

Vertex Tax Performance Engine Operational

Vertex VAT Compliance Operational

Vertex High Volume Reporting (HVR) Operational

Vertex for eCommerce Operational

Vertex for Marketplaces Operational

Vertex Invoice IQ Operational

Vertex Validator Operational

Cloud Returns Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Scheduled Maintenance

Maintenance in Vertex Indirect Tax Returns On-Demand Nov 27, 2024 02:00-07:00 UTC

Vertex will be performing maintenance on Wednesday, November 27th from 2:00 UTC to 7:00 UTC. Please note that Vertex Indirect Tax Returns On-Demand will be in maintenance mode during this window, meaning users will be unable to access the system during this time.
Posted on Nov 08, 2024 - 20:14 UTC

Maintenance for Vertex VAT Compliance Dec 7, 2024 23:00 - Dec 8, 2024 03:00 UTC

Vertex will be performing maintenance on Saturday, December 7th 23:00 UTC – Sunday, December 8th 03:00 UTC. Vertex VAT Compliance users will be unable to access the system during this time.
Posted on Nov 19, 2024 - 13:39 UTC

Maintenance in Vertex Cloud Indirect Tax - Portal Jan 19, 2025 05:00-11:00 UTC

Vertex will be performing maintenance on Sunday, January 19, 2025, from 05:00 - 11:00 UTC. Please note that the Vertex Cloud Portal will be in maintenance mode during this window, meaning users cannot access the portal, and there may be a delay in calculation response time.
Posted on Nov 20, 2024 - 17:54 UTC

Past Incidents

Nov 21, 2024

No incidents reported today.

Nov 20, 2024

No incidents reported.

Nov 19, 2024

No incidents reported.

Nov 18, 2024

No incidents reported.

Nov 17, 2024

Vertex Indirect Tax O Series On-Demand Performance Incident

Resolved - This incident has been resolved.
Nov 17, 01:20 UTC

Identified - The issue has been identified and a fix is being implemented.
Nov 16, 21:09 UTC

Investigating - Our monitoring processes indicate some customers are experiencing performance degradations in regards to Tax Journal Extracts. We are actively investigating and are troubleshooting the issue. We will provide an update as soon as possible. Thank you for your patience. If you have any questions, please submit a support ticket via the Vertex Community.
Nov 16, 20:10 UTC

Nov 16, 2024

Nov 15, 2024

No incidents reported.

Nov 14, 2024

No incidents reported.

Nov 13, 2024

No incidents reported.

Nov 12, 2024

Vertex Exception Certificate Wizard (ECW) - Functionality Degradation

Resolved - This has been resolved for the impacted customers.
Nov 12, 21:55 UTC

Identified - Vertex’s production support team has identified a functionality degradation for a small number of ECW customers and is working quickly on the resolution. We will continue to update our Status page with the latest information available.  If you have any questions, please submit a support ticket via the Vertex Community.
Nov 12, 19:47 UTC

Nov 11, 2024

No incidents reported.

Nov 10, 2024

Maintenance in Vertex On-Demand

Completed - The scheduled maintenance has been completed.
Nov 10, 11:00 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 10, 05:00 UTC

Scheduled - Vertex will be performing maintenance on Sunday, November 10, 2024 from 5:00 UTC to 11:00 UTC. Customers might experience a slight degradation in calculation response times and/or a slight disruption in calculation response during this maintenance window.
Sep 19, 19:12 UTC

Vertex Accelerator for Oracle Cloud ERP

Completed - The scheduled maintenance has been completed.
Nov 10, 10:00 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 10, 08:00 UTC

Scheduled - Vertex will be performing maintenance on Sunday, November 10, 2024 from 8:00 UTC until 10:00 UTC. Vertex Cloud users will be unable to use the Vertex Accelerator for Oracle Cloud ERP during this time, but other Cloud functionality will remain available.
Oct 14, 11:10 UTC

Scheduled Maintenance for Vertex VAT Compliance

Completed - The scheduled maintenance has been completed.
Nov 10, 03:01 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 9, 23:01 UTC

Scheduled - Vertex will be performing maintenance for monthly data updates on Saturday, November 9th, 2024 starting at 23:01 UTC for a duration of 4 hours. Vertex VAT Compliance users will be unable to access the system during this time.
Oct 24, 21:39 UTC

Nov 9, 2024

Maintenance in Vertex On-Demand

Completed - The scheduled maintenance has been completed.
Nov 9, 11:00 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 9, 05:00 UTC

Scheduled - Vertex will be performing maintenance on Saturday, November 9, 2024 from 5:00 UTC to 11:00 UTC. Customers might experience a slight degradation in calculation response times and/or a slight disruption in calculation response during this maintenance window.
Sep 19, 19:10 UTC

Nov 8, 2024

No incidents reported.

Nov 7, 2024

No incidents reported.