Vertex Indirect Tax O Series On-Demand Performance Incident

Incident Report for Vertex Inc

Resolved

This incident has been resolved.

Posted Dec 01, 2025 - 10:40 UTC

Monitoring

A fix has been implemented and we are monitoring the results.

Posted Dec 01, 2025 - 10:23 UTC

Identified

The issue has been identified and a fix is being implemented.

Posted Dec 01, 2025 - 10:10 UTC

Monitoring

We have identified and are monitoring a Vertex On-Demand issue for a subset of customers. All Vertex On-Demand services have been fully restored to expected levels of performance, but there was a degradation for 2-4 minutes around 4:43 AM ET. We will continue to monitor the situation to ensure all services and functionality continue to work as expected. We encourage you to validate your data as part of your normal process. If you have any questions, please submit a support ticket via the Vertex Community.

Posted Dec 01, 2025 - 10:06 UTC

This incident affected: Vertex Indirect Tax O Series On-Demand.