Vertex Indirect Tax O Series Cloud - Calc Performance Incident

Incident Report for Vertex Inc

Resolved

This incident has been resolved.

Posted Aug 08, 2025 - 23:04 UTC

Monitoring

A fix has been implemented and we are monitoring the results.

Posted Aug 08, 2025 - 22:06 UTC

Identified

The issue has been identified and a fix is being implemented.

Posted Aug 08, 2025 - 21:07 UTC

Investigating

Our monitoring processes indicate some customers are experiencing functionality degradations that may be resulting in service interruption within the Vertex Cloud environment. We are actively investigating and are troubleshooting the issue. We will provide an update as soon as possible. Thank you for your patience. If you have any questions, please visit our Vertex Community Portal and place a support ticket.

Posted Aug 08, 2025 - 20:38 UTC

This incident affected: Vertex Indirect Tax O Series Cloud (Calc, Portal).