All Systems Operational
Vertex Address Cleansing Operational
Vertex Indirect Tax O Series Cloud Operational
Calc Operational
Portal Operational
Vertex Cloud Indirect Tax Operational
Calc Operational
Portal Operational
Vertex Indirect Tax O Series On-Demand Operational
Vertex Indirect Tax Returns On-Demand Operational
Vertex Cloud Payroll Tax Operational
Vertex Payroll Tax Q Series On-Demand Operational
Vertex e-Invoicing Operational
Vertex Certificate Center Operational
Vertex Cloud Data Integrity Operational
Vertex Exemption Certificate Wizard (ECW) Operational
Vertex Indirect Tax Intelligence Operational
Vertex O Series Edge Operational
Vertex Tax Performance Engine Operational
Vertex VAT Compliance Operational
Vertex Express Returns Operational
Vertex High Volume Reporting (HVR) Operational
Vertex for eCommerce Operational
Vertex for Marketplaces Operational
Vertex Invoice IQ Operational
Vertex Validator Operational
Cloud Returns Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Maintenance in Vertex VAT Compliance Jan 11, 2025 23:00 - Jan 12, 2025 05:00 UTC
Vertex will be performing maintenance on Saturday, January 11th 23:00 UTC – Sunday, January 12th 05:00 UTC. Vertex VAT Compliance users will be unable to access the system during this time.
Posted on Dec 04, 2024 - 20:55 UTC
Maintenance in Vertex Cloud Indirect Tax - Portal Jan 19, 2025 05:00-11:00 UTC
Vertex will be performing maintenance on Sunday, January 19, 2025, from 05:00 - 11:00 UTC. Please note that the Vertex Cloud Portal will be in maintenance mode during this window, meaning users cannot access the portal, and there may be a delay in calculation response time.
Posted on Nov 20, 2024 - 17:54 UTC
Past Incidents
Dec 8, 2024
Maintenance for Vertex VAT Compliance
Completed - The scheduled maintenance has been completed.
Dec 8, 03:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 7, 23:00 UTC
Scheduled - Vertex will be performing maintenance on Saturday, December 7th 23:00 UTC – Sunday, December 8th 03:00 UTC. Vertex VAT Compliance users will be unable to access the system during this time.
Nov 19, 13:39 UTC
Dec 7, 2024
Dec 6, 2024

No incidents reported.

Dec 5, 2024

No incidents reported.

Dec 4, 2024
Vertex Indirect Tax O Series Cloud - Calc Performance Incident
Resolved - This incident has been resolved.
Dec 4, 18:42 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Dec 4, 16:20 UTC
Investigating - Our monitoring processes indicate some customers are experiencing performance degradation that may be resulting in service interruption within the Vertex Cloud environment. We are actively investigating and are troubleshooting the issue. We will provide an update as soon as possible. Thank you for your patience. If you have any questions, please visit our Vertex Community Portal and place a support ticket.
Dec 4, 15:39 UTC
Dec 3, 2024

No incidents reported.

Dec 2, 2024

No incidents reported.

Dec 1, 2024

No incidents reported.

Nov 30, 2024

No incidents reported.

Nov 29, 2024

No incidents reported.

Nov 28, 2024

No incidents reported.

Nov 27, 2024
Maintenance in Vertex Indirect Tax Returns On-Demand
Completed - The scheduled maintenance has been completed.
Nov 27, 07:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 27, 02:00 UTC
Scheduled - Vertex will be performing maintenance on Wednesday, November 27th from 2:00 UTC to 7:00 UTC. Please note that Vertex Indirect Tax Returns On-Demand will be in maintenance mode during this window, meaning users will be unable to access the system during this time.
Nov 8, 20:14 UTC
Nov 26, 2024

No incidents reported.

Nov 25, 2024

No incidents reported.

Nov 24, 2024

No incidents reported.

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