All Systems Operational
Vertex Address Cleansing Operational
Vertex Indirect Tax O Series Cloud Operational
Calc Operational
Portal Operational
Vertex Cloud Indirect Tax Operational
Calc Operational
Portal Operational
Vertex Indirect Tax O Series On-Demand Operational
Vertex Indirect Tax Returns On-Demand Operational
Vertex Cloud Payroll Tax Operational
Vertex Payroll Tax Q Series On-Demand Operational
Vertex Certificate Center Operational
Vertex Cloud Data Integrity Operational
Vertex Exemption Certificate Wizard (ECW) Operational
Vertex Indirect Tax Intelligence Operational
Vertex O Series Edge Operational
Vertex Tax Performance Engine Operational
Vertex VAT Compliance Operational
Vertex High Volume Reporting (HVR) Operational
Vertex for eCommerce Operational
Vertex for Marketplaces Operational
Vertex Invoice IQ Operational
Vertex Validator Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Maintenance in Vertex On-Demand Jul 20, 2024 04:00-10:00 UTC
Vertex will be performing maintenance on Saturday, July 20, 2024 from 4:00 UTC to 10:00 UTC. Customers might experience a slight degradation in calculation response times and/or a slight disruption in calculation response during this maintenance window.
Posted on May 23, 2024 - 14:29 UTC
Maintenance in Vertex On-Demand Jul 21, 2024 04:00-10:00 UTC
Vertex will be performing maintenance on Sunday, July 21, 2024 from 4:00 UTC to 10:00 UTC. Customers might experience a slight degradation in calculation response times and/or a slight disruption in calculation response during this maintenance window.
Posted on May 23, 2024 - 14:31 UTC
Vertex will be performing maintenance on Sunday, August 18, 2024, from 9:00 - 10:00 UTC. Vertex Exemption Certificate Wizard users will be unable to access the system during this time.
Posted on Jul 16, 2024 - 14:37 UTC
Past Incidents
Jul 17, 2024

No incidents reported today.

Jul 16, 2024

No incidents reported.

Jul 15, 2024

No incidents reported.

Jul 14, 2024
Completed - The scheduled maintenance has been completed.
Jul 14, 01:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 13, 22:00 UTC
Scheduled - Vertex will be performing maintenance for monthly data updates on Saturday, July 13th from 22:00 UTC – 01:00 UTC. Vertex VAT Compliance users will be unable to access the system during this time.
Jun 24, 20:32 UTC
Jul 13, 2024
Jul 12, 2024
Resolved - Vertex Cloud tax calculation may have experienced disruptions from 15:35 ET to 15:51 ET. Please contact Vertex support with any questions.
Jul 12, 20:59 UTC
Resolved - This incident has been resolved.
Jul 12, 15:28 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Jul 12, 15:23 UTC
Identified - Vertex’s incident response team has identified a degradation to the Portal application's functionality. Configuration changes may be delayed during this time. We will continue to update our Status page with the latest information available.  If you have any questions, please submit a support ticket via the Vertex Community.
Jul 12, 14:47 UTC
Resolved - This incident has been resolved. Customers can attempt to regenerate any failed reports at this time.
Jul 12, 15:07 UTC
Investigating - Our monitoring processes indicate some customers are experiencing performance degradation that may be resulting in degraded VVC (VAT Compliance) report generation. We are actively investigating and are troubleshooting the issue. We will provide an update as soon as possible. Thank you for your patience. If you have any questions, please submit a support ticket via the Vertex Community.
Jul 12, 14:06 UTC
Jul 11, 2024

No incidents reported.

Jul 10, 2024

No incidents reported.

Jul 9, 2024

No incidents reported.

Jul 8, 2024

No incidents reported.

Jul 7, 2024

No incidents reported.

Jul 6, 2024

No incidents reported.

Jul 5, 2024

No incidents reported.

Jul 4, 2024

No incidents reported.

Jul 3, 2024

No incidents reported.