All Systems Operational

Vertex Address Cleansing Operational
Vertex Indirect Tax O Series Cloud Operational
Calc Operational
Portal Operational
Vertex Cloud Indirect Tax Operational
Calc Operational
Portal Operational
Vertex Indirect Tax O Series On-Demand Operational
Vertex Indirect Tax Returns North America On-Demand Operational
Vertex Cloud Payroll Tax Operational
Vertex Payroll Tax Q Series On-Demand Operational
Vertex e-Invoicing Operational
Vertex Certificate Center Operational
Vertex Cloud Data Integrity Operational
Vertex Exemption Certificate Wizard (ECW) Operational
Vertex Indirect Tax Intelligence Operational
Vertex O Series Edge Operational
Vertex Tax Performance Engine Operational
Vertex VAT Compliance Operational
Vertex Express Returns Operational
Vertex High Volume Reporting (HVR) Operational
Vertex for eCommerce Operational
Vertex for Marketplaces Operational
Vertex Invoice IQ Operational
Vertex Validator Operational
Cloud Returns Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance

Scheduled Maintenance

Maintenance in Vertex Indirect Tax Returns North America On-Demand May 29, 2026 01:00-06:00 UTC

Vertex will be performing maintenance on Friday, May 29 from 1:00 UTC to 6:00 UTC. Please note that Vertex Indirect Tax Returns North America On-Demand will be in maintenance mode during this window, meaning users will be unable to access the system during this time.
Posted on Apr 21, 2026 - 14:11 UTC

Maintenance in Vertex Express Returns May 29, 2026 04:00-10:00 UTC

Vertex will be performing maintenance on Friday, May 29 from 04:00 UTC to 10:00 UTC. Please note that Vertex Express Returns will be in maintenance mode during this window, meaning users will be unable to access the system during this time.
Posted on Apr 21, 2026 - 14:08 UTC

Maintenance in Vertex VAT Compliance May 29, 2026 22:00 - May 30, 2026 02:00 UTC

Vertex will be performing maintenance on Friday, May 29 from 22:00 UTC until Saturday, May 30 02:00 UTC. Vertex VAT Compliance users will be unable to access the system during this time.
Posted on Apr 29, 2026 - 20:52 UTC

Maintenance in Vertex for Marketplaces Jun 9, 2026 07:00-08:00 UTC

Vertex will be performing maintenance on Tuesday, June 9 from 07:00 UTC to 08:00 UTC. Vertex for Marketplaces users will be unable to access the system during this time.
Posted on May 03, 2026 - 18:13 UTC

Maintenance in Vertex Validator Jun 9, 2026 07:00-08:00 UTC

Vertex will be performing maintenance on Tuesday, June 9 from 07:00 UTC to 08:00 UTC. Vertex Validator users will be unable to access the system during this time.
Posted on May 03, 2026 - 18:14 UTC

Maintenance in Vertex Exemption Certificate Wizard Jun 21, 2026 09:00-10:00 UTC

Vertex will be performing maintenance on Sunday, June 21 from 9:00 UTC to 10:00 UTC. Customers might experience an interruption in service during this time.
Posted on May 08, 2026 - 19:54 UTC

Maintenance in Vertex Express Returns Jun 22, 2026 05:00-07:00 UTC

Vertex will be performing maintenance on Monday, June 22 from 05:00 UTC to 07:00 UTC. Please note that Vertex Express Returns will be in maintenance mode during this window, meaning users will be unable to access the system during this time.
Posted on May 18, 2026 - 21:21 UTC
May 20, 2026

No incidents reported today.

May 19, 2026

No incidents reported.

May 18, 2026

No incidents reported.

May 17, 2026
Maintenance in Vertex Cloud Indirect Tax
Completed - The scheduled maintenance has been completed.
May 17, 10:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 17, 04:00 UTC
Scheduled - Vertex will be performing maintenance on Sunday, May 17 from 04:00 to 10:00 UTC. Please note that the Vertex Cloud Portal will be in maintenance mode during this window, meaning users cannot access the portal, and there may be a delay in calculation response time.
Apr 15, 20:03 UTC
May 16, 2026

No incidents reported.

May 15, 2026

No incidents reported.

May 14, 2026

No incidents reported.

May 13, 2026

No incidents reported.

May 12, 2026

No incidents reported.

May 11, 2026

No incidents reported.

May 10, 2026
Vertex Payroll Tax Q Series On-Demand Performance Incident
Resolved - This incident has been resolved.
May 10, 11:03 UTC
Update - We are continuing to investigate this issue.
May 10, 10:50 UTC
Investigating - Our monitoring processes indicate some customers are experiencing performance degradation that may be resulting in service interruption within the Vertex On-Demand environment. We are actively investigating and are troubleshooting the issue. We will provide an update as soon as possible. Thank you for your patience. If you have any questions, please submit a support ticket via the Vertex Community.
May 10, 10:00 UTC
May 9, 2026

No incidents reported.

May 8, 2026
Vertex Indirect Tax Cloud Returns Functionality Degradation
Resolved - This incident has been resolved.
May 8, 15:14 UTC
Investigating - Our monitoring processes indicate some customers are experiencing a functionality degradation that may be resulting in service interruption within the Returns application. We are actively investigating and are troubleshooting the issue. We will provide an update as soon as possible. Thank you for your patience. If you have any questions, please submit a support ticket via the Vertex Community.
Apr 3, 20:53 UTC
May 7, 2026

No incidents reported.

May 6, 2026

No incidents reported.

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