Update - We are continuing work to resolve this issue.
Dec 16, 2025 - 17:28 UTC
Dec 16, 2025 - 17:28 UTC
Identified - Vertex’s Production Support team has identified an issue affecting a small group of customers and is working quickly on the resolution. We will continue to update our Status page with the latest information available. If you have any questions, please submit a support ticket via the Vertex Community.
Vertex Community
Dec 16, 2025 - 16:55 UTC
Vertex Community
Dec 16, 2025 - 16:55 UTC
Vertex Address Cleansing
Operational
Vertex Indirect Tax O Series Cloud
Operational
Calc
Operational
Portal
Operational
Vertex Cloud Indirect Tax
Operational
Calc
Operational
Portal
Operational
Vertex Indirect Tax O Series On-Demand
Partial Outage
Vertex Indirect Tax Returns North America On-Demand
Operational
Vertex Cloud Payroll Tax
Operational
Vertex Payroll Tax Q Series On-Demand
Operational
Vertex e-Invoicing
Operational
Vertex Certificate Center
Operational
Vertex Cloud Data Integrity
Operational
Vertex Exemption Certificate Wizard (ECW)
Operational
Vertex Indirect Tax Intelligence
Operational
Vertex O Series Edge
Operational
Vertex Tax Performance Engine
Operational
Vertex VAT Compliance
Operational
Vertex Express Returns
Operational
Vertex High Volume Reporting (HVR)
Operational
Vertex for eCommerce
Operational
Vertex for Marketplaces
Operational
Vertex Invoice IQ
Operational
Vertex Validator
Operational
Cloud Returns
Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Maintenance in Vertex Express Returns Dec 30, 2025 05:00-11:00 UTC
Vertex will be performing maintenance on Tuesday, December 30 from 05:00 UTC to 11:00 UTC. Please note that Vertex Express Returns will be in maintenance mode during this window, meaning users will be unable to access the system during this time.
Posted on Nov 25, 2025 - 18:49 UTC
Posted on Nov 25, 2025 - 18:49 UTC
Maintenance in Vertex VAT Compliance Dec 30, 2025 23:00 - Dec 31, 2025 02:00 UTC
Vertex will be performing maintenance on Tuesday, December 30 from 23:00 UTC until Wednesday, December 31 02:00 UTC. Vertex VAT Compliance users will be unable to access the system during this time
Posted on Nov 20, 2025 - 15:56 UTC
Posted on Nov 20, 2025 - 15:56 UTC
Maintenance in Vertex Indirect Tax Returns North America On-Demand Dec 31, 2025 02:00-07:00 UTC
Vertex will be performing maintenance on Wednesday, December 31 from 2:00 UTC to 7:00 UTC. Please note that Vertex Indirect Tax Returns North America On-Demand will be in maintenance mode during this window, meaning users will be unable to access the system during this time.
Posted on Nov 25, 2025 - 18:51 UTC
Posted on Nov 25, 2025 - 18:51 UTC
Maintenance in Vertex Indirect Tax O Series On-Demand Jan 11, 2026 05:00-11:00 UTC
Vertex will be performing maintenance on Sunday, January 11 from 5:00 UTC to 11:00 UTC. Customers might experience an interruption in service during this maintenance window.
Posted on Dec 09, 2025 - 22:01 UTC
Posted on Dec 09, 2025 - 22:01 UTC
Maintenance in Vertex Cloud Indirect Tax Jan 18, 2026 05:00-11:00 UTC
Vertex will be performing maintenance on Sunday, January 18 from 05:00 to 11:00 UTC. Please note that the Vertex Cloud Portal will be in maintenance mode during this window, meaning users cannot access the portal, and there may be a delay in calculation response time.
Posted on Dec 10, 2025 - 21:19 UTC
Posted on Dec 10, 2025 - 21:19 UTC
Maintenance in Vertex Indirect Tax O Series On-Demand Jan 18, 2026 05:00-11:00 UTC
Vertex will be performing maintenance on Sunday, January 18 from 5:00 UTC to 11:00 UTC. Customers might experience an interruption in service during this maintenance window.
Posted on Dec 09, 2025 - 22:01 UTC
Posted on Dec 09, 2025 - 22:01 UTC
Maintenance in Vertex Indirect Tax O Series On-Demand Jan 25, 2026 05:00-11:00 UTC
Vertex will be performing maintenance on Sunday, January 25 from 5:00 UTC to 11:00 UTC. Customers might experience an interruption in service during this maintenance window.
Posted on Dec 09, 2025 - 22:05 UTC
Posted on Dec 09, 2025 - 22:05 UTC
Maintenance in Vertex Indirect Tax O Series On-Demand Feb 1, 2026 05:00-11:00 UTC
Vertex will be performing maintenance on Sunday, February 1 from 5:00 UTC to 11:00 UTC. Customers might experience an interruption in service during this maintenance window.
Posted on Dec 09, 2025 - 22:05 UTC
Posted on Dec 09, 2025 - 22:05 UTC
Maintenance in Vertex Indirect Tax O Series On-Demand Feb 8, 2026 05:00-11:00 UTC
Vertex will be performing maintenance on Sunday, February 8 from 5:00 UTC to 11:00 UTC. Customers might experience an interruption in service during this maintenance window.
Posted on Dec 09, 2025 - 22:08 UTC
Posted on Dec 09, 2025 - 22:08 UTC
Maintenance in Vertex Indirect Tax O Series On-Demand Feb 15, 2026 05:00-11:00 UTC
Vertex will be performing maintenance on Sunday, February 15 from 5:00 UTC to 11:00 UTC. Customers might experience an interruption in service during this maintenance window.
Posted on Dec 09, 2025 - 22:09 UTC
Posted on Dec 09, 2025 - 22:09 UTC