Vertex Indirect Tax Cloud Returns Functionality Degradation
Investigating - Our monitoring processes indicate some customers are experiencing a functionality degradation that may be resulting in service interruption within the Returns application. We are actively investigating and are troubleshooting the issue. We will provide an update as soon as possible. Thank you for your patience. If you have any questions, please submit a support ticket via the Vertex Community.
Apr 03, 2026 - 20:53 UTC
Vertex Address Cleansing Operational
Vertex Indirect Tax O Series Cloud Operational
Calc Operational
Portal Operational
Vertex Cloud Indirect Tax Operational
Calc Operational
Portal Operational
Vertex Indirect Tax O Series On-Demand Operational
Vertex Indirect Tax Returns North America On-Demand Operational
Vertex Cloud Payroll Tax Operational
Vertex Payroll Tax Q Series On-Demand Operational
Vertex e-Invoicing Operational
Vertex Certificate Center Operational
Vertex Cloud Data Integrity Operational
Vertex Exemption Certificate Wizard (ECW) Operational
Vertex Indirect Tax Intelligence Operational
Vertex O Series Edge Operational
Vertex Tax Performance Engine Operational
Vertex VAT Compliance Operational
Vertex Express Returns Operational
Vertex High Volume Reporting (HVR) Operational
Vertex for eCommerce Operational
Vertex for Marketplaces Operational
Vertex Invoice IQ Operational
Vertex Validator Operational
Cloud Returns Degraded Performance
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance

Scheduled Maintenance

Maintenance in Vertex Indirect Tax O Series On-Demand Apr 26, 2026 04:00-10:00 UTC

Vertex will be performing maintenance on Sunday, April 26 from 4:00 UTC to 10:00 UTC. Customers might experience an interruption in service during this maintenance window. Only customers with .na1 or .eu1 in their URL are impacted by this maintenance.
Posted on Mar 02, 2026 - 19:09 UTC

Maintenance in Vertex Express Returns Apr 29, 2026 04:00-06:00 UTC

Vertex will be performing maintenance on Wednesday, April 29 from 04:00 UTC to 6:00 UTC. Please note that Vertex Express Returns will be in maintenance mode during this window, meaning users will be unable to access the system during this time.
Posted on Mar 25, 2026 - 17:50 UTC

Maintenance in Vertex Indirect Tax Returns North America On-Demand Apr 30, 2026 01:00-06:00 UTC

Vertex will be performing maintenance on Thursday, April 30 from 1:00 UTC to 6:00 UTC. Please note that Vertex Indirect Tax Returns North America On-Demand will be in maintenance mode during this window, meaning users will be unable to access the system during this time.
Posted on Mar 25, 2026 - 17:52 UTC

Maintenance in Vertex VAT Compliance Apr 30, 2026 22:00 - May 1, 2026 01:00 UTC

Vertex will be performing maintenance on Thursday, April 30 from 22:00 UTC until Friday, May 1 01:00 UTC. Vertex VAT Compliance users will be unable to access the system during this time.
Posted on Mar 31, 2026 - 14:07 UTC

Urgent Maintenance in Vertex Indirect Tax O Series On-Demand May 3, 2026 04:00-10:00 UTC

Vertex will be performing maintenance on Sunday, May 3 from 4:00 UTC to 10:00 UTC. Customers might experience an interruption in service during this maintenance window. Only customers with .na1 or .eu1 in their URL are impacted by this maintenance.
Posted on Apr 13, 2026 - 21:26 UTC

Maintenance in Vertex Cloud Indirect Tax May 17, 2026 04:00-10:00 UTC

Vertex will be performing maintenance on Sunday, May 17 from 04:00 to 10:00 UTC. Please note that the Vertex Cloud Portal will be in maintenance mode during this window, meaning users cannot access the portal, and there may be a delay in calculation response time.
Posted on Apr 15, 2026 - 20:03 UTC
Apr 18, 2026

No incidents reported today.

Apr 17, 2026

No incidents reported.

Apr 16, 2026

No incidents reported.

Apr 15, 2026

No incidents reported.

Apr 14, 2026
Maintenance in Vertex Validator
Completed - The scheduled maintenance has been completed.
Apr 14, 09:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 14, 08:00 UTC
Scheduled - Vertex will be performing maintenance on Tuesday, April 14 from 08:00 UTC to 09:00 UTC. Vertex Validator users will be unable to access the system during this time.
Mar 6, 21:22 UTC
Maintenance in Vertex for Marketplaces
Completed - The scheduled maintenance has been completed.
Apr 14, 09:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 14, 08:00 UTC
Scheduled - Vertex will be performing maintenance on Tuesday, April 14 from 08:00 UTC to 09:00 UTC. Vertex for Marketplaces users will be unable to access the system during this time.
Mar 6, 21:21 UTC
Apr 13, 2026
Emergency Maintenance in Vertex e-Invoicing
Completed - The scheduled maintenance has been completed.
Apr 13, 19:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 13, 16:00 UTC
Scheduled - Vertex will be performing maintenance on Monday, April 13 from 16:00 UTC – 19:00 UTC. Vertex e-Invoicing users will be unable to access the system during this time.
Apr 11, 19:59 UTC
Apr 12, 2026
Maintenance in Vertex Exemption Certificate Wizard
Completed - The scheduled maintenance has been completed.
Apr 12, 10:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 12, 09:00 UTC
Scheduled - Vertex will be performing maintenance on Sunday, April 12 from 9:00 UTC to 10:00 UTC. Customers might experience an interruption in service during this maintenance window.
Mar 3, 16:26 UTC
Maintenance in Vertex Indirect Tax O Series On-Demand
Completed - The scheduled maintenance has been completed.
Apr 12, 10:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 12, 04:00 UTC
Scheduled - Vertex will be performing maintenance on Sunday, April 12 from 4:00 UTC to 10:00 UTC. Customers might experience an interruption in service during this maintenance window. Only customers with .na1 or .eu1 in their URL are impacted by this maintenance.
Mar 2, 19:07 UTC
Apr 11, 2026
Emergency Maintenance in Vertex Express Returns
Completed - The scheduled maintenance has been completed.
Apr 11, 07:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 11, 05:00 UTC
Scheduled - Vertex will be performing maintenance on Saturday, April 11 from 05:00 UTC to 07:00 UTC. Please note that Vertex Express Returns will be in maintenance mode during this window, meaning users will be unable to access the system during this time.
Apr 9, 12:54 UTC
Emergency Maintenance in Vertex Indirect Tax Returns North America On-Demand
Completed - The scheduled maintenance has been completed.
Apr 11, 06:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 11, 01:00 UTC
Scheduled - Vertex will be performing maintenance on Saturday, April 11 from 01:00 UTC to 06:00 UTC. Please note that Vertex Indirect Tax Returns North America On-Demand will be in maintenance mode during this window, meaning users will be unable to access the system during this time.
Apr 9, 12:53 UTC
Apr 10, 2026

No incidents reported.

Apr 9, 2026

No incidents reported.

Apr 8, 2026
Maintenance in Vertex e-Invoicing
Completed - The scheduled maintenance has been completed.
Apr 8, 18:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 8, 16:00 UTC
Scheduled - Vertex will be performing maintenance on Wednesday, April 8 from 16:00 UTC – 18:00 UTC. Vertex e-Invoicing users will be unable to access the system during this time.
Mar 6, 20:30 UTC
Apr 7, 2026

No incidents reported.

Apr 6, 2026

No incidents reported.

Apr 5, 2026

No incidents reported.

Apr 4, 2026

No incidents reported.

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