Vertex Inc Status

All Systems Operational

Vertex Address Cleansing Operational

Vertex Indirect Tax O Series Cloud Operational

Calc Operational

Portal Operational

Vertex Cloud Indirect Tax Operational

Calc Operational

Portal Operational

Vertex Indirect Tax O Series On-Demand Operational

Vertex Indirect Tax Returns On-Demand Operational

Vertex Cloud Payroll Tax Operational

Vertex Payroll Tax Q Series On-Demand Operational

Vertex Certificate Center Operational

Vertex Cloud Data Integrity Operational

Vertex Exemption Certificate Wizard (ECW) Operational

Vertex Indirect Tax Intelligence Operational

Vertex O Series Edge Operational

Vertex Tax Performance Engine Operational

Vertex VAT Compliance Operational

Vertex High Volume Reporting (HVR) Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Scheduled Maintenance

Maintenance Vertex Cloud Indirect Tax - Portal Jun 17, 2023 10:00-14:00 UTC

Vertex will be performing maintenance on Saturday, June 17, 2023, from 10:00 - 14:00 UTC. Please note that the Vertex Cloud Portal will be in maintenance mode during this window, meaning users cannot access the portal, and there may be a delay in calculation response time
Posted on May 26, 2023 - 19:14 UTC

Maintenance in Vertex On-Demand Jul 15, 2023 04:00-10:00 UTC

Vertex will be performing maintenance on Saturday, July 15, 2023 from 4:00 UTC to 10:00 UTC.

Customers might experience a slight degradation in calculation response times and/or a slight disruption in calculation response during these maintenance windows.
Posted on Jun 08, 2023 - 13:37 UTC

Maintenance in Vertex On-Demand Jul 16, 2023 04:00-10:00 UTC

Vertex will be performing maintenance on Sunday, July 16, 2023 from 4:00 UTC to 10:00 UTC.

Customers might experience a slight degradation in calculation response times and/or a slight disruption in calculation response during these maintenance windows.
Posted on Jun 08, 2023 - 13:39 UTC

Past Incidents

Jun 10, 2023

No incidents reported today.

Jun 9, 2023

Vertex High Volume Reporting (HVR) Incident

Resolved - This incident has been resolved. If you experience any additional issues, please reach out to Vertex Customer Support.
Jun 9, 02:25 UTC

Monitoring - A fix has been implemented and we are monitoring the results.
Jun 9, 02:13 UTC

Identified - The issue has been identified and a fix is being implemented.
Jun 8, 22:36 UTC

Update - We are continuing to investigate this issue.
Jun 8, 21:50 UTC

Update - We are continuing to investigate this issue and taking steps to test a remediation.
Jun 8, 21:16 UTC

Update - We are continuing to investigate this issue.
Jun 8, 21:07 UTC

Update - We are continuing to investigate this issue.
Jun 8, 20:36 UTC

Investigating - Our monitoring processes indicate some customers are experiencing performance degradation that may be resulting in degraded High Volume Reporting (HVR) experiences. We are actively investigating and are troubleshooting the issue. We will provide an update as soon as possible. Thank you for your patience. If you have any questions, please submit a support ticket via the Vertex Community.
Jun 8, 19:59 UTC

Jun 8, 2023

Vertex Exception Certificate Wizard (ECW) Performance Degradation

Resolved - A degradation in performance with the Exception Certificate Wizard (ECW) was identified at 5:44 PM Thursday, Coordinated Universal Time (UTC). The issue was identified by the production support team and resolved shortly after. All services are back to fully operational and any new issues should be submitted through regular Vertex support channels.
Jun 8, 18:10 UTC

Jun 7, 2023

No incidents reported.

Jun 6, 2023

Maintenance in Vertex VAT Compliance

Completed - The scheduled maintenance has been completed.
Jun 6, 04:30 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 6, 02:00 UTC

Scheduled - Vertex will be performing emergency maintenance on Tuesday, June 6th, 2023, from 02:00 - 04:30 UTC. Vertex VAT Compliance users will be unable to access the system during this time.
Jun 5, 16:28 UTC

Jun 5, 2023

No incidents reported.

Jun 4, 2023

Maintenance in Vertex On-Demand

Completed - The scheduled maintenance has been completed.
Jun 4, 10:00 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 4, 04:00 UTC

Scheduled - Vertex will be performing maintenance on Sunday, June 4, 2023 from 4:00 UTC to 10:00 UTC.

Customers might experience a slight degradation in calculation response times and/or a slight disruption in calculation response during these maintenance windows.
May 31, 14:23 UTC

Jun 3, 2023

No incidents reported.

Jun 2, 2023

No incidents reported.

Jun 1, 2023

No incidents reported.

May 31, 2023

Maintenance in Vertex VAT Compliance

Completed - The scheduled maintenance has been completed.
May 31, 04:30 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 31, 02:00 UTC

Scheduled - Vertex will be performing emergency maintenance on Wednesday, May 31st, 2023, from 02:00 - 04:30 UTC. Vertex VAT Compliance users will be unable to access the system during this time.
May 30, 11:45 UTC

May 30, 2023

No incidents reported.

May 29, 2023

No incidents reported.

May 28, 2023

No incidents reported.

May 27, 2023

No incidents reported.