Vertex Inc Status

All Systems Operational

Vertex Address Cleansing Operational

Vertex Indirect Tax O Series Cloud Operational

Calc Operational

Portal Operational

Vertex Cloud Indirect Tax Operational

Calc Operational

Portal Operational

Vertex Indirect Tax O Series On-Demand Operational

Vertex Indirect Tax Returns On-Demand Operational

Vertex Cloud Payroll Tax Operational

Vertex Payroll Tax Q Series On-Demand Operational

Vertex Certificate Center Operational

Vertex Cloud Data Integrity Operational

Vertex Exemption Certificate Wizard (ECW) Operational

Vertex Indirect Tax Intelligence Operational

Vertex O Series Edge Operational

Vertex Tax Performance Engine Operational

Vertex VAT Compliance Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Scheduled Maintenance

Maintenance in Vertex VAT Compliance Mar 31, 2023 02:00-02:30 UTC

Vertex will be performing maintenance on Friday, March 31, 2023 from 02:00 - 02:30 UTC. Vertex VAT Compliance users will be unable to access the system during this time.
Posted on Mar 29, 2023 - 19:38 UTC

Maintenance in Vertex On-Demand Apr 2, 2023 04:00-10:00 UTC

Vertex will be performing maintenance on Sunday, April 2, 2023 from 4:00 UTC to 10:00 UTC.

Customers might experience a slight degradation in calculation response times and/or a slight disruption in calculation response during these maintenance windows.
Posted on Mar 02, 2023 - 19:52 UTC

Maintenance Vertex Cloud Indirect Tax - Portal Apr 15, 2023 10:00-13:00 UTC

Update - We will be undergoing scheduled maintenance during this time.
Mar 29, 2023 - 09:11 UTC

Scheduled - Vertex will be performing maintenance on Saturday, April 15, 2023 from 10:00 - 13:00 UTC. Please note that the Vertex Cloud Portal will be in maintenance mode during this window, meaning users cannot access the portal, and there may be a delay in calculation response time
Mar 29, 2023 - 09:09 UTC

Past Incidents

Mar 30, 2023

No incidents reported today.

Mar 29, 2023

Vertex Cloud Increased Network Traffic Activity

Resolved - A traffic influx in the Vertex Cloud environment was observed that was monitored. There is no reason to believe any production systems were impacted during this time.
Mar 29, 19:30 UTC

Mar 28, 2023

No incidents reported.

Mar 27, 2023

No incidents reported.

Mar 26, 2023

Maintenance in Vertex On-Demand

Completed - The scheduled maintenance has been completed.
Mar 26, 01:00 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 25, 02:00 UTC

Scheduled - A 3rd party vendor will be performing maintenance on Saturday, March 25, 2023 from 2:00 UTC to Sunday, March 26, 2023 at 1:00 UTC.

Customers might experience a slight degradation in calculation response times and/or a slight disruption in calculation response during this maintenance window.
Feb 13, 22:29 UTC

Mar 25, 2023

Mar 24, 2023

No incidents reported.

Mar 23, 2023

Vertex Indirect Tax Returns On-Demand Service Disruption

Resolved - We have resolved the Vertex On-Demand issue. All Vertex On-Demand services have been fully restored to expected levels of performance. We will continue to monitor the situation to ensure all services and functionality continue to work as expected. We encourage you to validate your data as part of your normal process. If you have any questions, please submit a support ticket via the Vertex Community.
Mar 23, 19:51 UTC

Identified - Vertex’s Production Support team has identified the issue and is working quickly on the resolution. We will continue to update our Status page with the latest information available.  If you have any questions, please submit a support ticket via the Vertex Community.
Mar 23, 19:21 UTC

Investigating - Our monitoring processes indicate that some customers are experiencing an issue receiving tax calculations from the Vertex On-Demand environment. Vertex’s Production Support team is actively investigating the issue. We will share additional information on the Status page as soon as it is available.  If you have any questions, please submit a ticket via the Vertex Community.
Mar 23, 19:12 UTC

Mar 22, 2023

No incidents reported.

Mar 21, 2023

Vertex Exemption Certificate Wizard (ECW) Service Disruption

Resolved - All Vertex Cloud services have been fully restored. The team will continue to monitor and examine the root cause. If you have any questions, please submit a ticket via the Vertex Community.
Mar 21, 21:56 UTC

Update - We are continuing to monitor for any further issues.
Mar 21, 21:42 UTC

Monitoring - Vertex’s Production Support team identified and addressed the issue. The team continues to monitor service to ensure full performance for all customers.  If you have any questions, please submit a support ticket via the Vertex Community.
Mar 21, 21:41 UTC

Investigating - Our monitoring processes indicate that some customers are experiencing an issue with Exemption Certificate Wizard. Vertex’s Production Support team is actively investigating the issue. We will share additional information on the Status page as soon as it is available.  If you have any questions, please submit a ticket via the Vertex Community.
Mar 21, 21:29 UTC

Mar 20, 2023

No incidents reported.

Mar 19, 2023

Maintenance in Vertex Accelerator for Oracle Cloud ERP

Completed - The scheduled maintenance has been completed.
Mar 19, 13:01 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 19, 11:00 UTC

Scheduled - Vertex will be performing maintenance on Sunday, March 19, 2023 from 11:00 UTC until 13:00 UTC. Vertex Cloud users will be unable to use the Vertex Accelerator for Oracle Cloud ERP during this time, but other Cloud functionality will remain available.
Mar 14, 15:43 UTC

Maintenance in Vertex On-Demand

Completed - The scheduled maintenance has been completed.
Mar 19, 10:00 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 19, 04:01 UTC

Scheduled - Vertex will be performing maintenance on Sunday, March 19, 2023 from 4:00 UTC to 10:00 UTC.

Customers might experience a slight degradation in calculation response times and/or a slight disruption in calculation response during these maintenance windows.
Feb 13, 22:24 UTC

Mar 18, 2023

Maintenance in Vertex On-Demand

Completed - The scheduled maintenance has been completed.
Mar 18, 10:00 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 18, 04:00 UTC

Scheduled - Vertex will be performing maintenance on Saturday, March 18, 2023 from 4:00 UTC to 10:00 UTC.

Customers might experience a slight degradation in calculation response times and/or a slight disruption in calculation response during these maintenance windows.
Feb 13, 22:23 UTC

Mar 17, 2023

Vertex Cloud Indirect Tax - Calc Service Disruption

Resolved - Vertex Cloud services mentioned in a previous status page post updated at 20:08 UTC were not impacted. Monitoring of the services indicated that there may have been potential degradation of the services, but this turned out to be false.  If you have any questions, please submit a ticket via the Vertex Community.
Mar 17, 20:37 UTC

Update - We are continuing to investigate this issue.
Mar 17, 20:36 UTC

Investigating - Our monitoring processes indicate that some customers are experiencing an issue receiving tax calculations from the Vertex Cloud platform. Vertex’s Production Support team is actively investigating the issue. We will share additional information on the Status page as soon as it is available.  If you have any questions, please submit a ticket via the Vertex Community.
Mar 17, 20:08 UTC

Mar 16, 2023

No incidents reported.