All Systems Operational

Vertex Address Cleansing Operational
Vertex Indirect Tax O Series Cloud Operational
Calc Operational
Portal Operational
Vertex Cloud Indirect Tax Operational
Calc Operational
Portal Operational
Vertex Indirect Tax O Series On-Demand Operational
Vertex Indirect Tax Returns North America On-Demand Operational
Vertex Cloud Payroll Tax Operational
Vertex Payroll Tax Q Series On-Demand Operational
Vertex e-Invoicing Operational
Vertex Certificate Center Operational
Vertex Cloud Data Integrity Operational
Vertex Exemption Certificate Wizard (ECW) Operational
Vertex Indirect Tax Intelligence Operational
Vertex O Series Edge Operational
Vertex Tax Performance Engine Operational
Vertex VAT Compliance Operational
Vertex Express Returns Operational
Vertex High Volume Reporting (HVR) Operational
Vertex for eCommerce Operational
Vertex for Marketplaces Operational
Vertex Invoice IQ Operational
Vertex Validator Operational
Cloud Returns Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance

Scheduled Maintenance

Maintenance in Vertex for Marketplaces Jun 9, 2026 07:00-08:00 UTC

Vertex will be performing maintenance on Tuesday, June 9 from 07:00 UTC to 08:00 UTC. Vertex for Marketplaces users will be unable to access the system during this time.
Posted on May 03, 2026 - 18:13 UTC

Maintenance in Vertex Validator Jun 9, 2026 07:00-08:00 UTC

Vertex will be performing maintenance on Tuesday, June 9 from 07:00 UTC to 08:00 UTC. Vertex Validator users will be unable to access the system during this time.
Posted on May 03, 2026 - 18:14 UTC

Maintenance in Vertex Exemption Certificate Wizard Jun 21, 2026 09:00-10:00 UTC

Vertex will be performing maintenance on Sunday, June 21 from 9:00 UTC to 10:00 UTC. Customers might experience an interruption in service during this time.
Posted on May 08, 2026 - 19:54 UTC

Maintenance in Vertex Express Returns Jun 22, 2026 05:00-09:00 UTC

Vertex will be performing maintenance on Monday, June 22 from 05:00 UTC to 09:00 UTC. Please note that Vertex Express Returns will be in maintenance mode during this window, meaning users will be unable to access the system during this time.
Posted on May 18, 2026 - 21:21 UTC

Maintenance in Vertex Express Returns Jun 29, 2026 04:00-06:00 UTC

Vertex will be performing maintenance on Monday, June 29 from 04:00 UTC to 06:00 UTC. Please note that Vertex Express Returns will be in maintenance mode during this window, meaning users will be unable to access the system during this time.
Posted on May 28, 2026 - 21:43 UTC

Maintenance in Vertex Indirect Tax Returns North America On-Demand Jun 30, 2026 01:00-06:00 UTC

Vertex will be performing maintenance on Thursday, June 30 from 1:00 UTC to 6:00 UTC. Please note that Vertex Indirect Tax Returns North America On-Demand will be in maintenance mode during this window, meaning users will be unable to access the system during this time.
Posted on May 28, 2026 - 21:46 UTC
Jun 2, 2026

No incidents reported today.

Jun 1, 2026
Vertex Smart Categorization - Outage Incident
Resolved - This incident has been resolved.
Jun 1, 22:20 UTC
Identified - The issue has been identified and a fix is being implemented.
Jun 1, 22:15 UTC
Investigating - Our monitoring processes indicate some customers are experiencing performance degradation that may be resulting in service interruption within the Vertex Smart Categoration (Smart Cat) We are actively investigating and are troubleshooting the issue. We will provide an update as soon as possible. Thank you for your patience. If you have any questions, please visit our Vertex Community Portal and place a support ticket.
Jun 1, 21:43 UTC
May 31, 2026

No incidents reported.

May 30, 2026
Maintenance in Vertex VAT Compliance
Completed - The scheduled maintenance has been completed.
May 30, 02:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 29, 22:00 UTC
Scheduled - Vertex will be performing maintenance on Friday, May 29 from 22:00 UTC until Saturday, May 30 02:00 UTC. Vertex VAT Compliance users will be unable to access the system during this time.
Apr 29, 20:52 UTC
May 29, 2026
Maintenance in Vertex Express Returns
Completed - The scheduled maintenance has been completed.
May 29, 10:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 29, 04:00 UTC
Scheduled - Vertex will be performing maintenance on Friday, May 29 from 04:00 UTC to 10:00 UTC. Please note that Vertex Express Returns will be in maintenance mode during this window, meaning users will be unable to access the system during this time.
Apr 21, 14:08 UTC
Maintenance in Vertex Indirect Tax Returns North America On-Demand
Completed - The scheduled maintenance has been completed.
May 29, 06:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 29, 01:00 UTC
Scheduled - Vertex will be performing maintenance on Friday, May 29 from 1:00 UTC to 6:00 UTC. Please note that Vertex Indirect Tax Returns North America On-Demand will be in maintenance mode during this window, meaning users will be unable to access the system during this time.
Apr 21, 14:11 UTC
May 28, 2026

No incidents reported.

May 27, 2026

No incidents reported.

May 26, 2026

No incidents reported.

May 25, 2026

No incidents reported.

May 24, 2026

No incidents reported.

May 23, 2026

No incidents reported.

May 22, 2026

No incidents reported.

May 21, 2026

No incidents reported.

May 20, 2026

No incidents reported.

May 19, 2026

No incidents reported.

← Incident History Powered by Atlassian Statuspage