All Systems Operational
Vertex Address Cleansing Operational
Vertex Indirect Tax O Series Cloud Operational
Calc Operational
Portal Operational
Vertex Cloud Indirect Tax Operational
Calc Operational
Portal Operational
Vertex Indirect Tax O Series On-Demand Operational
Vertex Indirect Tax Returns On-Demand Operational
Vertex Cloud Payroll Tax Operational
Vertex Payroll Tax Q Series On-Demand Operational
Vertex Certificate Center Operational
Vertex Cloud Data Integrity Operational
Vertex Exemption Certificate Wizard (ECW) Operational
Vertex Indirect Tax Intelligence Operational
Vertex O Series Edge Operational
Vertex Tax Performance Engine Operational
Vertex VAT Compliance Operational
Vertex High Volume Reporting (HVR) Operational
Vertex for eCommerce Operational
Vertex for Marketplaces Operational
Vertex Invoice IQ Operational
Vertex Validator Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Maintenance in Vertex Indirect Tax Returns On-Demand Jun 1, 2024 04:00 - Jun 2, 2024 23:00 UTC
Vertex will be performing maintenance beginning Saturday, June 1, 2024 at 4:00 UTC until Sunday, June 2, 2024 at 23:00 UTC. Vertex Indirect Tax Returns On-Demand users will be unable to access the system during this time.

Please note that these times will be revised as we get closer to this maintenance period.

Posted on Apr 24, 2024 - 17:30 UTC
Maintenance in Vertex O Series Edge Jun 2, 2024 04:00-08:00 UTC
Vertex will be performing maintenance on O Series Edge on Sunday, June 2, 2024, from 04:00 UTC to 08:00 UTC. Customers will not be able to access the O Series Edge UI or update container images during this time. Any container instances created and deployed prior to the maintenance window will be unaffected and will continue calculating tax as intended.
Posted on May 03, 2024 - 16:21 UTC
Vertex will be performing maintenance on Sunday, June 2, 2024 from 9:00 UTC to 10:00 UTC. Vertex Payroll Tax Q Series On-Demand customers may experience a brief interruption of service.
Posted on May 15, 2024 - 20:55 UTC
Vertex will be performing maintenance on Sunday, June 9th, 2024, from 04:00 - 10:00 UTC. Please note that the Vertex Cloud Portal will be in maintenance mode during this window, meaning users cannot access the portal, and there may be a delay in calculation response time.
Posted on May 10, 2024 - 14:34 UTC
Past Incidents
May 20, 2024

No incidents reported today.

May 19, 2024
Completed - The scheduled maintenance has been completed.
May 19, 10:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 19, 04:00 UTC
Scheduled - Vertex will be performing maintenance on Sunday, May 19, 2024 from 4:00 UTC to 10:00 UTC.

Customers might experience a slight degradation in calculation response times and/or a slight disruption in calculation response during this maintenance windows.

Apr 4, 01:58 UTC
Completed - The scheduled maintenance has been completed.
May 19, 01:15 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 18, 22:15 UTC
Scheduled - Vertex will be performing maintenance from Saturday, May 18, at 22:15 UTC, to Sunday, May 19, at 01:15 UTC. Vertex VAT Compliance users will be unable to access the system during this time.
Apr 30, 16:06 UTC
May 18, 2024
Completed - The scheduled maintenance has been completed.
May 18, 10:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 18, 04:00 UTC
Scheduled - Vertex will be performing maintenance on Saturday, May 18, 2024 from 4:00 UTC to 10:00 UTC.

Customers might experience a slight degradation in calculation response times and/or a slight disruption in calculation response during these maintenance windows.

Apr 4, 01:57 UTC
May 17, 2024

No incidents reported.

May 16, 2024

No incidents reported.

May 15, 2024

No incidents reported.

May 14, 2024

No incidents reported.

May 13, 2024

No incidents reported.

May 12, 2024

No incidents reported.

May 11, 2024

No incidents reported.

May 10, 2024

No incidents reported.

May 9, 2024

No incidents reported.

May 8, 2024
Completed - The scheduled maintenance has been completed.
May 8, 01:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 7, 23:00 UTC
Scheduled - Vertex will be performing maintenance from Tuesday May 7, 2024 at 23:00 UTC to Wednesday May 8, 2024 at 01:00 UTC. Please note that the Vertex Cloud Portal will be available for regular use during this time. However, users may experience delays while pushing updated tax configurations.
Apr 23, 12:09 UTC
May 7, 2024
May 6, 2024

No incidents reported.