All Systems Operational
Vertex Address Cleansing Operational
Vertex Indirect Tax O Series Cloud Operational
Calc Operational
Portal Operational
Vertex Cloud Indirect Tax Operational
Calc Operational
Portal Operational
Vertex Indirect Tax O Series On-Demand Operational
Vertex Indirect Tax Returns On-Demand Operational
Vertex Cloud Payroll Tax Operational
Vertex Payroll Tax Q Series On-Demand Operational
Vertex Certificate Center Operational
Vertex Cloud Data Integrity Operational
Vertex Exemption Certificate Wizard (ECW) Operational
Vertex Indirect Tax Intelligence Operational
Vertex O Series Edge Operational
Vertex Tax Performance Engine Operational
Vertex VAT Compliance Operational
Vertex High Volume Reporting (HVR) ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Vertex will be performing maintenance on Saturday, June 17, 2023, from 10:00 - 14:00 UTC. Please note that the Vertex Cloud Portal will be in maintenance mode during this window, meaning users cannot access the portal, and there may be a delay in calculation response time
Posted on May 26, 2023 - 19:14 UTC
Maintenance in Vertex On-Demand Jul 15, 2023 04:00-10:00 UTC
Vertex will be performing maintenance on Saturday, July 15, 2023 from 4:00 UTC to 10:00 UTC.

Customers might experience a slight degradation in calculation response times and/or a slight disruption in calculation response during these maintenance windows.

Posted on Jun 08, 2023 - 13:37 UTC
Maintenance in Vertex On-Demand Jul 16, 2023 04:00-10:00 UTC
Vertex will be performing maintenance on Sunday, July 16, 2023 from 4:00 UTC to 10:00 UTC.

Customers might experience a slight degradation in calculation response times and/or a slight disruption in calculation response during these maintenance windows.

Posted on Jun 08, 2023 - 13:39 UTC
Past Incidents
Jun 10, 2023

No incidents reported today.

Jun 9, 2023
Resolved - This incident has been resolved. If you experience any additional issues, please reach out to Vertex Customer Support.
Jun 9, 02:25 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Jun 9, 02:13 UTC
Identified - The issue has been identified and a fix is being implemented.
Jun 8, 22:36 UTC
Update - We are continuing to investigate this issue.
Jun 8, 21:50 UTC
Update - We are continuing to investigate this issue and taking steps to test a remediation.
Jun 8, 21:16 UTC
Update - We are continuing to investigate this issue.
Jun 8, 21:07 UTC
Update - We are continuing to investigate this issue.
Jun 8, 20:36 UTC
Investigating - Our monitoring processes indicate some customers are experiencing performance degradation that may be resulting in degraded High Volume Reporting (HVR) experiences. We are actively investigating and are troubleshooting the issue. We will provide an update as soon as possible. Thank you for your patience. If you have any questions, please submit a support ticket via the Vertex Community.
Jun 8, 19:59 UTC
Jun 8, 2023
Resolved - A degradation in performance with the Exception Certificate Wizard (ECW) was identified at 5:44 PM Thursday, Coordinated Universal Time (UTC). The issue was identified by the production support team and resolved shortly after. All services are back to fully operational and any new issues should be submitted through regular Vertex support channels.
Jun 8, 18:10 UTC
Jun 7, 2023

No incidents reported.

Jun 6, 2023
Completed - The scheduled maintenance has been completed.
Jun 6, 04:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 6, 02:00 UTC
Scheduled - Vertex will be performing emergency maintenance on Tuesday, June 6th, 2023, from 02:00 - 04:30 UTC. Vertex VAT Compliance users will be unable to access the system during this time.
Jun 5, 16:28 UTC
Jun 5, 2023

No incidents reported.

Jun 4, 2023
Completed - The scheduled maintenance has been completed.
Jun 4, 10:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 4, 04:00 UTC
Scheduled - Vertex will be performing maintenance on Sunday, June 4, 2023 from 4:00 UTC to 10:00 UTC.

Customers might experience a slight degradation in calculation response times and/or a slight disruption in calculation response during these maintenance windows.

May 31, 14:23 UTC
Jun 3, 2023

No incidents reported.

Jun 2, 2023

No incidents reported.

Jun 1, 2023

No incidents reported.

May 31, 2023
Completed - The scheduled maintenance has been completed.
May 31, 04:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 31, 02:00 UTC
Scheduled - Vertex will be performing emergency maintenance on Wednesday, May 31st, 2023, from 02:00 - 04:30 UTC. Vertex VAT Compliance users will be unable to access the system during this time.
May 30, 11:45 UTC
May 30, 2023

No incidents reported.

May 29, 2023

No incidents reported.

May 28, 2023

No incidents reported.

May 27, 2023

No incidents reported.