Vertex Inc Status

All Systems Operational

Vertex Address Cleansing Operational

Vertex Indirect Tax O Series Cloud Operational

Calc Operational

Portal Operational

Vertex Cloud Indirect Tax Operational

Calc Operational

Portal Operational

Vertex Indirect Tax O Series On-Demand Operational

Vertex Indirect Tax Returns On-Demand Operational

Vertex Cloud Payroll Tax Operational

Vertex Payroll Tax Q Series On-Demand Operational

Vertex Certificate Center Operational

Vertex Cloud Data Integrity Operational

Vertex Exemption Certificate Wizard (ECW) Operational

Vertex Indirect Tax Intelligence Operational

Vertex O Series Edge Operational

Vertex Tax Performance Engine Operational

Vertex VAT Compliance Operational

Vertex High Volume Reporting (HVR) Operational

Vertex for eCommerce Operational

Vertex for Marketplaces Operational

Vertex Invoice IQ Operational

Vertex Validator Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Scheduled Maintenance

Maintenance in Vertex VAT Compliance Aug 3, 2024 22:00 - Aug 4, 2024 02:00 UTC

Vertex will be performing database maintenance on Saturday, August 3rd from 22:00 UTC – Sunday, August 4th 02:00 UTC. Vertex VAT Compliance users will be unable to access the system during this time.
Posted on Jul 19, 2024 - 18:22 UTC

Maintenance in Vertex Tax Links for BigCommerce Aug 8, 2024 07:00-11:00 UTC

Vertex will be performing maintenance on Wednesday, August 8, 2024 from 7:00 UTC until 11:00 UTC. Customers using this connector might experience a slight degradation in calculation response times and/or a slight disruption in calculation response during this maintenance window.
Posted on Jul 24, 2024 - 17:38 UTC

Maintenance in Vertex VAT Compliance Aug 10, 2024 22:00 - Aug 11, 2024 01:00 UTC

Vertex will be performing maintenance for monthly data updates on Saturday, August 10th 22:00 UTC – Sunday, August 11th 01:00 UTC. Vertex VAT Compliance users will be unable to access the system during this time.
Posted on Jul 22, 2024 - 14:36 UTC

Maintenance in Vertex Exemption Certificate Wizard (ECW) Aug 18, 2024 09:00-10:00 UTC

Vertex will be performing maintenance on Sunday, August 18, 2024, from 9:00 - 10:00 UTC. Vertex Exemption Certificate Wizard users will be unable to access the system during this time.
Posted on Jul 16, 2024 - 14:37 UTC

Maintenance in Vertex Cloud Indirect Tax - Portal Aug 24, 2024 10:00 - Aug 25, 2024 10:00 UTC

Vertex will be performing maintenance from Saturday, August 24th, 2024, 10:00 UTC until Sunday, August 25th, 2024, 10:00 UTC. Please note that the Vertex Cloud Portal will be in maintenance mode during this window, meaning users cannot access the portal, and there may be a delay in calculation response time.
Posted on Jul 25, 2024 - 18:53 UTC

Maintenance in Vertex On-Demand Sep 21, 2024 04:00-10:00 UTC

Vertex will be performing maintenance on Saturday, September 21, 2024 from 4:00 UTC to 10:00 UTC. Customers might experience a slight degradation in calculation response times and/or a slight disruption in calculation response during this maintenance window.
Posted on Jul 25, 2024 - 19:40 UTC

Maintenance in Vertex On-Demand Sep 22, 2024 04:00-10:00 UTC

Vertex will be performing maintenance on Sunday, September 22, 2024 from 4:00 UTC to 10:00 UTC. Customers might experience a slight degradation in calculation response times and/or a slight disruption in calculation response during this maintenance window.
Posted on Jul 25, 2024 - 19:41 UTC

Past Incidents

Jul 27, 2024

No incidents reported today.

Jul 26, 2024

No incidents reported.

Jul 25, 2024

Vertex Cloud Indirect Tax - Calc Performance Incident

Resolved - This incident has been resolved.  If you have any questions, please submit a support ticket via the Vertex Community.
Jul 25, 20:52 UTC

Monitoring - A fix has been implemented and we are monitoring the results.
Jul 25, 20:39 UTC

Identified - Vertex’s Incident Response team has identified the issue and is working quickly on the resolution. We will continue to update our Status page with the latest information available.  If you have any questions, please submit a support ticket via the Vertex Community.
Jul 25, 20:33 UTC

Jul 24, 2024

Cloud - Vertex Indirect Tax Returns Degradation

Resolved - This incident has been resolved as of 07-23-2024 at 4:21 PM ET.  If you have any questions, please submit a support ticket via the Vertex Community.
Jul 24, 12:11 UTC

Update - We are continuing to apply a known fix for this issue.
Jul 23, 19:01 UTC

Update - We are continuing to apply a known fix for this issue.
Jul 23, 17:41 UTC

Update - We are continuing to apply a known fix for this issue.
Jul 23, 16:08 UTC

Identified - Vertex’s Incident Response team has identified an issue with a subset of Cloud Tax Returns customers which may result in a delay in configuration changes and returns generations. We will continue to update our Status page with the latest information available.  If you have any questions, please submit a support ticket via the Vertex Community.
Jul 23, 15:06 UTC

Jul 23, 2024

Jul 22, 2024

No incidents reported.

Jul 21, 2024

Vertex Cloud Indirect Tax - Calc Performance Incident

Resolved - All Vertex Cloud services have been fully restored. The team will continue to monitor and examine the root cause. If you have any questions, please submit a ticket via the Vertex Community.
Jul 21, 14:32 UTC

Investigating - Our monitoring processes indicate some customers are experiencing tax calc performance degradations that may be resulting in service interruption within the Vertex Cloud environment. We are actively investigating and are troubleshooting the issue. We will provide an update as soon as possible. Thank you for your patience. If you have any questions, please visit our Vertex Community Portal and place a support ticket.
Jul 21, 14:02 UTC

Maintenance in Vertex On-Demand

Completed - The scheduled maintenance has been completed.
Jul 21, 10:00 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 21, 04:00 UTC

Scheduled - Vertex will be performing maintenance on Sunday, July 21, 2024 from 4:00 UTC to 10:00 UTC. Customers might experience a slight degradation in calculation response times and/or a slight disruption in calculation response during this maintenance window.
May 23, 14:31 UTC

Jul 20, 2024

Maintenance in Vertex On-Demand

Completed - The scheduled maintenance has been completed.
Jul 20, 10:00 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 20, 04:00 UTC

Scheduled - Vertex will be performing maintenance on Saturday, July 20, 2024 from 4:00 UTC to 10:00 UTC. Customers might experience a slight degradation in calculation response times and/or a slight disruption in calculation response during this maintenance window.
May 23, 14:29 UTC

Jul 19, 2024

No incidents reported.

Jul 18, 2024

No incidents reported.

Jul 17, 2024

No incidents reported.

Jul 16, 2024

No incidents reported.

Jul 15, 2024

No incidents reported.

Jul 14, 2024

Maintenance in Vertex VAT Compliance

Completed - The scheduled maintenance has been completed.
Jul 14, 01:00 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 13, 22:00 UTC

Scheduled - Vertex will be performing maintenance for monthly data updates on Saturday, July 13th from 22:00 UTC – 01:00 UTC. Vertex VAT Compliance users will be unable to access the system during this time.
Jun 24, 20:32 UTC

Jul 13, 2024