All Systems Operational

Vertex Address Cleansing Operational
Vertex Indirect Tax O Series Cloud Operational
Calc Operational
Portal Operational
Vertex Cloud Indirect Tax Operational
Calc Operational
Portal Operational
Vertex Indirect Tax O Series On-Demand Operational
Vertex Indirect Tax Returns North America On-Demand Operational
Vertex Cloud Payroll Tax Operational
Vertex Payroll Tax Q Series On-Demand Operational
Vertex e-Invoicing Operational
Vertex Certificate Center Operational
Vertex Cloud Data Integrity Operational
Vertex Exemption Certificate Wizard (ECW) Operational
Vertex Indirect Tax Intelligence Operational
Vertex O Series Edge Operational
Vertex Tax Performance Engine Operational
Vertex VAT Compliance Operational
Vertex Express Returns Operational
Vertex High Volume Reporting (HVR) Operational
Vertex for eCommerce Operational
Vertex for Marketplaces Operational
Vertex Invoice IQ Operational
Vertex Validator Operational
Cloud Returns Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance

Scheduled Maintenance

Maintenance in Vertex On-Demand Jun 22, 2025 04:00-10:00 UTC

Vertex will be performing maintenance on Sunday, June 22 from 4:00 UTC to 10:00 UTC. Customers might experience an interruption in service during this maintenance window. Customers with .na1, .eu1, or .oeu in their URL are not impacted by this maintenance.
Posted on May 21, 2025 - 17:42 UTC

Maintenance in Vertex Indirect Tax Returns North America On-Demand Jun 27, 2025 01:00-06:00 UTC

Vertex will be performing maintenance on Friday, June 27 from 01:00 UTC to 06:00 UTC. Please note that Vertex Indirect Tax Returns North America On-Demand will be in maintenance mode during this window, meaning users will be unable to access the system during this time.
Posted on May 21, 2025 - 14:24 UTC

Maintenance in Vertex Express Returns Jun 27, 2025 06:00-10:00 UTC

Vertex will be performing maintenance on Friday, June 27 from 6:00 UTC to 10:00 UTC. Please note that Vertex Express Returns will be in maintenance mode during this window, meaning users will be unable to access the system during this time.
Posted on May 21, 2025 - 13:28 UTC

Maintenance in Vertex VAT Compliance Jun 30, 2025 22:00 - Jul 1, 2025 01:00 UTC

Vertex will be performing maintenance on Monday, June 30 from 22:00 UTC – Tuesday, July 1 01:00 UTC. Vertex VAT Compliance users will be unable to access the system during this time.
Posted on May 29, 2025 - 13:29 UTC

Maintenance in Vertex Exemption Certificate Wizard (ECW) Jul 13, 2025 09:00-10:00 UTC

Vertex will be performing maintenance on Sunday, July 13 from 9:00 UTC to 10:00 UTC. Vertex Exemption Certificate Wizard users may be unable to access the system during this time.
Posted on Jun 03, 2025 - 20:07 UTC
Jun 15, 2025

No incidents reported today.

Jun 14, 2025

No incidents reported.

Jun 13, 2025

No incidents reported.

Jun 12, 2025
Vertex Indirect Tax O Series On-Demand Service Disruption
Resolved - We have resolved a Vertex On-Demand issue which impacted a small number of customers for 5 minutes from 5:09AM ET to 5:14AM ET. All Vertex On-Demand services have been fully restored to expected levels of performance. We will continue to monitor the situation to ensure all services and functionality continue to work as expected. We encourage you to validate your data as part of your normal process. If you have any questions, please submit a support ticket via the Vertex Community.
Jun 12, 10:52 UTC
Jun 11, 2025

No incidents reported.

Jun 10, 2025

No incidents reported.

Jun 9, 2025

No incidents reported.

Jun 8, 2025
Maintenance in Vertex Exemption Certificate Wizard (ECW)
Completed - The scheduled maintenance has been completed.
Jun 8, 10:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 8, 09:00 UTC
Scheduled - Vertex will be performing maintenance on Sunday, June 8 from 9:00 UTC to 10:00 UTC. Vertex Exemption Certificate Wizard users may be unable to access the system during this time.
May 8, 12:56 UTC
Jun 7, 2025

No incidents reported.

Jun 6, 2025

No incidents reported.

Jun 5, 2025
Emergency Maintenance in Vertex Indirect Tax Returns North America On-Demand
Completed - The scheduled maintenance has been completed.
Jun 5, 06:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 5, 01:00 UTC
Scheduled - Vertex will be performing maintenance on Thursday, June 5th from 01:00 UTC to 06:00 UTC. Please note that Vertex Indirect Tax Returns North America On-Demand will be in maintenance mode during this window, meaning users will be unable to access the system during this time.
Jun 3, 16:32 UTC
Jun 4, 2025

No incidents reported.

Jun 3, 2025

No incidents reported.

Jun 2, 2025

No incidents reported.

Jun 1, 2025
Emergency Maintenance in Vertex Indirect Tax O Series On-Demand
Completed - The scheduled maintenance has been completed.
Jun 1, 10:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 1, 04:00 UTC
Scheduled - Vertex will be performing maintenance on Sunday, June 1 from 4:00 UTC to 10:00 UTC. Customers might experience an interruption in service during this maintenance window. Customers with .na1, .eu1, or .oeu in their URL are not impacted by this maintenance.
May 29, 16:59 UTC
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