All Systems Operational

Vertex Address Cleansing Operational
Vertex Indirect Tax O Series Cloud Operational
Calc Operational
Portal Operational
Vertex Cloud Indirect Tax Operational
Calc Operational
Portal Operational
Vertex Indirect Tax O Series On-Demand Operational
Vertex Indirect Tax Returns North America On-Demand Operational
Vertex Cloud Payroll Tax Operational
Vertex Payroll Tax Q Series On-Demand Operational
Vertex e-Invoicing Operational
Vertex Certificate Center Operational
Vertex Cloud Data Integrity Operational
Vertex Exemption Certificate Wizard (ECW) Operational
Vertex Indirect Tax Intelligence Operational
Vertex O Series Edge Operational
Vertex Tax Performance Engine Operational
Vertex VAT Compliance Operational
Vertex Express Returns Operational
Vertex High Volume Reporting (HVR) Operational
Vertex for eCommerce Operational
Vertex for Marketplaces Operational
Vertex Invoice IQ Operational
Vertex Validator Operational
Cloud Returns Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance

Scheduled Maintenance

Maintenance in Vertex VAT Compliance Sep 19, 2026 22:00 - Sep 20, 2026 03:00 UTC

Vertex will be performing maintenance on Saturday, September 19 from 22:00 UTC until Sunday, September 20 03:00 UTC. Vertex VAT Compliance users will be unable to access the system during this time.
Posted on Aug 20, 2026 - 16:44 UTC

Maintenance in Vertex Cloud Indirect Tax Sep 20, 2026 04:00-10:00 UTC

Vertex will be performing maintenance on Sunday, September 20 from 04:00 to 10:00 UTC. Please note that the Vertex Cloud Portal will be in maintenance mode during this window, meaning users cannot access the portal, and there may be a delay in calculation response time.
Posted on Aug 18, 2026 - 14:57 UTC

Maintenance in Vertex Certificate Center Sep 27, 2026 08:00-10:00 UTC

Vertex will be performing maintenance on Sunday, September 27 from 8:00 UTC to 10:00 UTC. Customers might experience an interruption in service during this maintenance window.
Posted on Aug 21, 2026 - 18:20 UTC

Maintenance in Vertex Exemption Certificate Wizard Sep 27, 2026 09:00-11:00 UTC

Vertex will be performing maintenance on Sunday, September 27 from 9:00 UTC to 10:00 UTC. Customers might experience an interruption in service during this maintenance window.
Posted on Aug 20, 2026 - 21:59 UTC

Maintenance in Vertex Express Returns Sep 28, 2026 04:00-10:00 UTC

Vertex will be performing maintenance on Monday, September 28 from 04:00 UTC to 10:00 UTC. Please note that Vertex Express Returns will be in maintenance mode during this window, meaning users will be unable to access the system during this time.
Posted on Aug 21, 2026 - 19:22 UTC

Maintenance in Vertex Indirect Tax Returns North America On-Demand Sep 29, 2026 01:00-06:00 UTC

Vertex will be performing maintenance on Tuesday, September 29 from 1:00 UTC to 6:00 UTC. Please note that Vertex Indirect Tax Returns North America On-Demand will be in maintenance mode during this window, meaning users will be unable to access the system during this time.
Posted on Aug 21, 2026 - 19:27 UTC

Maintenance in Vertex for Marketplaces Sep 29, 2026 07:00-09:00 UTC

Vertex will be performing maintenance on Tuesday, September 29 from 07:00 UTC to 09:00 UTC. Vertex for Marketplaces will be in maintenance mode during this window, meaning users will be unable to access the system (APIs and dashboards) during this time.
Posted on Aug 28, 2026 - 13:29 UTC

Maintenance in Vertex Validator Sep 29, 2026 07:00-09:00 UTC

Vertex will be performing maintenance on Tuesday, September 29 from 07:00 UTC to 09:00 UTC. Vertex Validator will be in maintenance mode during this window, meaning users will be unable to access the system (APIs and dashboards) during this time.
Posted on Aug 28, 2026 - 13:27 UTC
Sep 1, 2026

No incidents reported today.

Aug 31, 2026

No incidents reported.

Aug 30, 2026

No incidents reported.

Aug 29, 2026
Urgent Maintenance in Vertex Express Returns
Completed - The scheduled maintenance has been completed.
Aug 29, 07:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 29, 04:00 UTC
Scheduled - Vertex will be performing maintenance on Saturday, August 29 from 04:00 UTC to 7:00 UTC. Please note that Vertex Express Returns will be in maintenance mode during this window, meaning users will be unable to access the system during this time.
Aug 21, 19:18 UTC
Maintenance in Vertex VAT Compliance
Completed - The scheduled maintenance has been completed.
Aug 29, 01:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 28, 22:00 UTC
Scheduled - Vertex will be performing maintenance on Friday, August 28 from 22:00 UTC until Saturday, August 29 01:00 UTC. Vertex VAT Compliance users will be unable to access the system during this time.
Jul 27, 19:20 UTC
Aug 28, 2026
Maintenance in Vertex Indirect Tax Returns North America On-Demand
Completed - The scheduled maintenance has been completed.
Aug 28, 06:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 28, 01:00 UTC
Scheduled - Vertex will be performing maintenance on Friday, August 28 from 1:00 UTC to 6:00 UTC. Please note that Vertex Indirect Tax Returns North America On-Demand will be in maintenance mode during this window, meaning users will be unable to access the system during this time.
Jul 14, 20:51 UTC
Maintenance in Vertex e-Invoicing
Completed - The scheduled maintenance has been completed.
Aug 28, 05:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 28, 02:00 UTC
Scheduled - Vertex will be performing maintenance on Friday, August 28 from 02:00 UTC – 05:00 UTC. Vertex e-Invoicing users will be unable to access the system during this time.
Jul 28, 21:37 UTC
Vertex VAT Compliance Service Disrutpion
Resolved - This incident has been resolved.
Aug 28, 01:08 UTC
Identified - The issue has been identified and a fix is being implemented.
Aug 28, 01:00 UTC
Investigating - Vertex has identified a service disruption for the VAT Compliance solution. We are working to resolve the disruption as quickly as possible. If you have any questions, please submit a case to the Vertex Community.
Aug 28, 00:41 UTC
Aug 27, 2026
Vertex Certificate Center - Feature Degradation - Bulk Uploads
Resolved - This incident has been resolved.
Aug 27, 18:01 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Aug 27, 17:50 UTC
Investigating - Vertex has identified a feature degradation within Certificate Center that results in bulk uploads not processing. Vertex's incident response team is working on a resolution and will provide updates here. If you have any questions, please submit a case in the Vertex Community.
Aug 27, 17:18 UTC
Aug 26, 2026

No incidents reported.

Aug 25, 2026

No incidents reported.

Aug 24, 2026

No incidents reported.

Aug 23, 2026

No incidents reported.

Aug 22, 2026

No incidents reported.

Aug 21, 2026

No incidents reported.

Aug 20, 2026

No incidents reported.

Aug 19, 2026

No incidents reported.

Aug 18, 2026
Smart Categorization - Feature Degradation Incident
Resolved - This incident has been resolved.
Aug 18, 15:28 UTC
Identified - Our monitoring processes indicate SmartCat customers are experiencing an issue that is resulting in a feature degradation for the REVEIWS page. We are actively investigating and are troubleshooting the issue. We will provide an update as soon as possible. Thank you for your patience. If you have any questions, please submit a support ticket via the Vertex Community.
Aug 18, 14:39 UTC
← Incident History Powered by Atlassian Statuspage