Vertex Inc Status

All Systems Operational

Vertex Address Cleansing Operational

Vertex Indirect Tax O Series Cloud Operational

Calc Operational

Portal Operational

Vertex Cloud Indirect Tax Operational

Calc Operational

Portal Operational

Vertex Indirect Tax O Series On-Demand Operational

Vertex Indirect Tax Returns North America On-Demand Operational

Vertex Cloud Payroll Tax Operational

Vertex Payroll Tax Q Series On-Demand Operational

Vertex e-Invoicing Operational

Vertex Certificate Center Operational

Vertex Cloud Data Integrity Operational

Vertex Exemption Certificate Wizard (ECW) Operational

Vertex Indirect Tax Intelligence Operational

Vertex O Series Edge Operational

Vertex Tax Performance Engine Operational

Vertex VAT Compliance Operational

Vertex Express Returns Operational

Vertex High Volume Reporting (HVR) Operational

Vertex for eCommerce Operational

Vertex for Marketplaces Operational

Vertex Invoice IQ Operational

Vertex Validator Operational

Cloud Returns Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Scheduled Maintenance

Maintenance in Vertex Express Returns Jul `20`, `2026` `04:00`-`08:00` UTC

Vertex will be performing maintenance on Monday, July 20 from 04:00 UTC to 08:00 UTC. Please note that Vertex Express Returns will be in maintenance mode during this window, meaning users will be unable to access the system during this time.
Posted on Jun 22, 2026 - 16:46 UTC

Maintenance in Vertex Express Returns Jul `30`, `2026` `04:00`-`06:00` UTC

Vertex will be performing maintenance on Thursday, July 30 from 04:00 UTC to 06:00 UTC. Please note that Vertex Express Returns will be in maintenance mode during this window, meaning users will be unable to access the system during this time.
Posted on Jun 22, 2026 - 16:48 UTC

Maintenance in Vertex Indirect Tax Returns North America On-Demand Jul `31`, `2026` `01:00`-`06:00` UTC

Vertex will be performing maintenance on Friday, July 31 from 1:00 UTC to 6:00 UTC. Please note that Vertex Indirect Tax Returns North America On-Demand will be in maintenance mode during this window, meaning users will be unable to access the system during this time.
Posted on Jun 22, 2026 - 16:50 UTC

Maintenance in Vertex VAT Compliance Jul `31`, `2026` `22:00` - Aug `1`, `2026` `01:00` UTC

Vertex will be performing maintenance on Friday, July 31 from 22:00 UTC until August 1 01:00 UTC. Vertex VAT Compliance users will be unable to access the system during this time.
Posted on Jul 01, 2026 - 12:00 UTC

Urgent Maintenance in Vertex Indirect Tax Returns North America On-Demand Aug `1`, `2026` `11:00`-`13:00` UTC

Vertex will be performing maintenance on Saturday, August 1 from 11:00 UTC to 13:00 UTC. Please note that Vertex Indirect Tax Returns North America On-Demand will be in maintenance mode during this window, meaning users will be unable to access the system during this time.
Posted on Jul 17, 2026 - 19:49 UTC

Maintenance in Vertex Exemption Certificate Wizard Aug `2`, `2026` `09:00`-`10:00` UTC

Vertex will be performing maintenance on Sunday, August 2 from 9:00 UTC to 10:00 UTC. Customers might experience an interruption in service during this maintenance window.
Posted on Jun 30, 2026 - 12:00 UTC

Maintenance in Vertex Express Returns Aug `17`, `2026` `04:00`-`06:00` UTC

Vertex will be performing updates on Monday, August 17 from 04:00 UTC to 06:00 UTC. Please note that Vertex Express Returns will be in maintenance mode during this window, meaning users will be unable to access the system during this time.
Posted on Jul 14, 2026 - 20:53 UTC

Maintenance in Vertex Express Returns Aug `27`, `2026` `04:00`-`06:00` UTC

Vertex will be performing maintenance on Thursday, August 27 from 04:00 UTC to 06:00 UTC. Please note that Vertex Express Returns will be in maintenance mode during this window, meaning users will be unable to access the system during this time.
Posted on Jul 14, 2026 - 20:49 UTC

Maintenance in Vertex Indirect Tax Returns North America On-Demand Aug `28`, `2026` `01:00`-`06:00` UTC

Vertex will be performing maintenance on Friday, August 28 from 1:00 UTC to 6:00 UTC. Please note that Vertex Indirect Tax Returns North America On-Demand will be in maintenance mode during this window, meaning users will be unable to access the system during this time.
Posted on Jul 14, 2026 - 20:51 UTC

Past Incidents

Jul 17, 2026

No incidents reported today.

Jul 16, 2026

No incidents reported.

Jul 15, 2026

No incidents reported.

Jul 14, 2026

Vertex Certificate Center Service Disruption

Resolved - We have resolved the Vertex Certificate Center issue. All Certificate Center services have been fully restored to expected levels of performance. We will continue to monitor the situation to ensure all services and functionality continue to work as expected. We encourage you to validate your data as part of your normal process. If you have any questions, please submit a support ticket via the Vertex Community.
Jul 14, 21:31 UTC

Investigating - Our monitoring processes indicate that some customers are experiencing degradation with the Certificate Center sync functionality. Vertex’s Production Support team is actively investigating the issue. We will share additional information on the Status page as soon as it is available.  If you have any questions, please submit a ticket via the Vertex Community.
Jul 14, 20:25 UTC

Jul 13, 2026

No incidents reported.

Jul 12, 2026

Maintenance in Vertex Indirect Tax O Series On-Demand

Completed - The scheduled maintenance has been completed.
Jul 12, 10:01 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 12, 04:00 UTC

Scheduled - Vertex will be performing maintenance on Sunday, July 12 from 4:00 UTC to 10:00 UTC. Customers might experience an interruption in service during this maintenance window.
Jun 12, 12:10 UTC

Maintenance in Vertex Indirect Tax O Series Cloud

Completed - The scheduled maintenance has been completed.
Jul 12, 10:00 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 12, 04:00 UTC

Jul 11, 2026

No incidents reported.

Jul 10, 2026

No incidents reported.

Jul 9, 2026

No incidents reported.

Jul 8, 2026

No incidents reported.

Jul 7, 2026

No incidents reported.

Jul 6, 2026

No incidents reported.

Jul 5, 2026

No incidents reported.

Jul 4, 2026

No incidents reported.

Jul 3, 2026

No incidents reported.

All Systems Operational

Scheduled Maintenance

Maintenance in Vertex Express Returns Jul 20, 2026 04:00-08:00 UTC

Maintenance in Vertex Express Returns Jul 30, 2026 04:00-06:00 UTC

Maintenance in Vertex Indirect Tax Returns North America On-Demand Jul 31, 2026 01:00-06:00 UTC

Maintenance in Vertex VAT Compliance Jul 31, 2026 22:00 - Aug 1, 2026 01:00 UTC

Urgent Maintenance in Vertex Indirect Tax Returns North America On-Demand Aug 1, 2026 11:00-13:00 UTC

Maintenance in Vertex Exemption Certificate Wizard Aug 2, 2026 09:00-10:00 UTC

Maintenance in Vertex Express Returns Aug 17, 2026 04:00-06:00 UTC

Maintenance in Vertex Express Returns Aug 27, 2026 04:00-06:00 UTC

Maintenance in Vertex Indirect Tax Returns North America On-Demand Aug 28, 2026 01:00-06:00 UTC

Past Incidents

Maintenance in Vertex Express Returns Jul `20`, `2026` `04:00`-`08:00` UTC

Maintenance in Vertex Express Returns Jul `30`, `2026` `04:00`-`06:00` UTC

Maintenance in Vertex Indirect Tax Returns North America On-Demand Jul `31`, `2026` `01:00`-`06:00` UTC

Maintenance in Vertex VAT Compliance Jul `31`, `2026` `22:00` - Aug `1`, `2026` `01:00` UTC

Urgent Maintenance in Vertex Indirect Tax Returns North America On-Demand Aug `1`, `2026` `11:00`-`13:00` UTC

Maintenance in Vertex Exemption Certificate Wizard Aug `2`, `2026` `09:00`-`10:00` UTC

Maintenance in Vertex Express Returns Aug `17`, `2026` `04:00`-`06:00` UTC

Maintenance in Vertex Express Returns Aug `27`, `2026` `04:00`-`06:00` UTC

Maintenance in Vertex Indirect Tax Returns North America On-Demand Aug `28`, `2026` `01:00`-`06:00` UTC