All Systems Operational
Vertex Address Cleansing Operational
Vertex Cloud Indirect Tax Operational
Calc Operational
Portal Operational
Vertex Indirect Tax O Series On-Demand Operational
Vertex Indirect Tax Returns On-Demand Operational
Vertex Cloud Payroll Tax Operational
Vertex Payroll Tax Q Series On-Demand Operational
Vertex Exemption Certificate Wizard (ECW) Operational
Vertex Cloud Data Integrity Operational
Vertex Certificate Center Operational
Vertex VAT Compliance Operational
Vertex Indirect Tax Intelligence Operational
Vertex Tax Performance Engine Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Feb 8, 2023

No incidents reported today.

Feb 7, 2023

No incidents reported.

Feb 6, 2023

No incidents reported.

Feb 5, 2023

No incidents reported.

Feb 4, 2023

No incidents reported.

Feb 3, 2023
Maintenance in Vertex VAT Compliance
Completed - The scheduled maintenance has been completed.
Feb 3, 22:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 3, 20:00 UTC
Scheduled - Vertex will be performing maintenance on Friday, February 3, 2023 from 20:00 - 22:00 UTC. Vertex VAT Compliance users will be unable to access the system during this time.
Feb 1, 22:35 UTC
Feb 2, 2023

No incidents reported.

Feb 1, 2023
Maintenance in Vertex VAT Compliance
Completed - The scheduled maintenance has been completed.
Feb 1, 21:31 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 1, 20:00 UTC
Scheduled - Vertex will be performing maintenance on Wednesday, February 1, 2023 from 20:00 - 21:30 UTC. Vertex VAT Compliance users will be unable to access the system during this time.
Jan 31, 13:47 UTC
Jan 31, 2023

No incidents reported.

Jan 30, 2023

No incidents reported.

Jan 29, 2023
Maintenance in Vertex On-Demand
Completed - The scheduled maintenance has been completed.
Jan 29, 11:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 29, 05:00 UTC
Scheduled - Vertex will be performing maintenance on Sunday, January 29, 2023 from 5:00 UTC to 11:00 UTC.

Customers might experience a slight degradation in calculation response times and/or a slight disruption in calculation response during these maintenance windows.
Jan 3, 19:13 UTC
Jan 28, 2023
Emergency Maintenance in Vertex Cloud
Completed - The scheduled maintenance has been completed.
Jan 28, 16:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 28, 11:00 UTC
Scheduled - Vertex will be performing emergency maintenance on Saturday, January 28, 2023 from 11:00 - 16:00 UTC.

Please note the Vertex Cloud Portal will be in maintenance mode during this window, meaning users cannot access the portal and there may be a delay in calculation response time.
Jan 24, 19:51 UTC
Maintenance in Vertex On-Demand
Completed - The scheduled maintenance has been completed.
Jan 28, 11:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 28, 05:00 UTC
Scheduled - Vertex will be performing maintenance on Saturday, January 28, 2023 from 5:00 UTC to 11:00 UTC.

Customers might experience a slight degradation in calculation response times and/or a slight disruption in calculation response during these maintenance windows.
Jan 3, 19:12 UTC
Jan 27, 2023

No incidents reported.

Jan 26, 2023

No incidents reported.

Jan 25, 2023

No incidents reported.

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