All Systems Operational
Vertex Address Cleansing Operational
Vertex Cloud Indirect Tax Operational
Calc Operational
Portal Operational
Vertex Indirect Tax O Series On-Demand Operational
Vertex Indirect Tax Returns On-Demand Operational
Vertex Cloud Payroll Tax Operational
Vertex Payroll Tax Q Series On-Demand Operational
Vertex Exemption Certificate Wizard (ECW) Operational
Vertex Cloud Data Integrity Operational
Vertex Certificate Center Operational
Vertex VAT Compliance Operational
Vertex Indirect Tax Intelligence Operational
Vertex Tax Performance Engine Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Maintenance in Vertex On-Demand Oct 2, 2022 04:00-10:00 UTC
Vertex will be performing maintenance on Sunday, October 2, 2022 from 4:00 UTC to 10:00 UTC.

Customers might experience a slight degradation in calculation response times and/or a slight disruption in calculation response during these maintenance windows.

Posted on Sep 20, 2022 - 19:59 UTC
Vertex will be performing maintenance on Sunday, October 16, 2022 from 11:00 UTC until 13:00 UTC. Vertex Cloud users will be unable to use the Vertex Accelerator for Oracle Cloud ERP during this time, but other Cloud functionality will remain available.
Posted on Sep 06, 2022 - 14:32 UTC
Maintenance in Vertex Cloud Oct 21, 2022 23:00 - Oct 23, 2022 03:59 UTC
Vertex will be performing maintenance starting at 11:00 PM UTC on Friday, October 21st and ending at 3:59 AM UTC on Sunday, October 23rd. During this window, Vertex Cloud customers will not have the ability to generate returns or make returns related configuration changes, but other Cloud functionality will remain available.
Posted on Sep 30, 2022 - 13:09 UTC
Past Incidents
Oct 1, 2022

No incidents reported today.

Sep 30, 2022
Completed - The scheduled maintenance has been completed.
Sep 30, 20:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 30, 19:30 UTC
Scheduled - Vertex will be performing emergency maintenance on Friday, September 30, 2022 from 19:30 - 20:00 UTC.

Vertex VAT Compliance users will be unable to access the system during this time.

Sep 29, 18:44 UTC
Sep 29, 2022
Completed - The scheduled maintenance has been completed.
Sep 29, 19:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 29, 18:30 UTC
Scheduled - Vertex will be performing emergency maintenance on Thursday, September 29, 2022 from 18:30 - 19:00 UTC.

Vertex VAT Compliance users will be unable to access the system during this time.

Sep 27, 20:16 UTC
Sep 28, 2022
Completed - The scheduled maintenance has been completed.
Sep 28, 19:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 28, 18:31 UTC
Scheduled - Vertex will be performing emergency maintenance on Wednesday, September 28, 2022 from 18:30 - 19:00 UTC.

Vertex VAT Compliance users will be unable to access the system during this time.

Sep 27, 20:15 UTC
Sep 27, 2022

No incidents reported.

Sep 26, 2022
Completed - The scheduled maintenance has been completed.
Sep 26, 22:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 26, 21:01 UTC
Scheduled - Vertex will be performing maintenance on Monday, September 26, 2022 from 21:00 - 22:30 UTC.

Vertex VAT Compliance users will be unable to access the system during this time.

Aug 30, 11:54 UTC
Sep 25, 2022

No incidents reported.

Sep 24, 2022

No incidents reported.

Sep 23, 2022

No incidents reported.

Sep 22, 2022
Resolved - All Vertex Cloud services have been fully restored. The team will continue to monitor and examine the root cause. If you have any questions, please submit a ticket via the Vertex Community.
Sep 22, 20:03 UTC
Monitoring - Vertex’s Production Support team identified and addressed the issue. The team continues to monitor service to ensure full performance for all customers.  If you have any questions, please submit a support ticket via the Vertex Community.
Sep 22, 19:33 UTC
Identified - Vertex’s Production Support team has identified the issue and is working quickly on the resolution. We will continue to update our Status page with the latest information available.  If you have any questions, please submit a support ticket via the Vertex Community.
Sep 22, 19:29 UTC
Investigating - Our monitoring processes indicate that some customers are experiencing degradation to the ECW Portal. Vertex’s Production Support team is actively investigating the issue. We will share additional information on the Status page as soon as it is available.  If you have any questions, please submit a ticket via the Vertex Community.
Sep 22, 19:06 UTC
Sep 21, 2022
Completed - The scheduled maintenance has been completed.
Sep 21, 22:31 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 21, 21:00 UTC
Update - We will be undergoing scheduled maintenance during this time.
Sep 16, 17:13 UTC
Scheduled - Vertex will be performing maintenance on Wednesday, September 21, 2022 from 21:00 - 22:30 UTC.

Vertex VAT Compliance users will be unable to access the system during this time.

Sep 16, 13:09 UTC
Sep 20, 2022

No incidents reported.

Sep 19, 2022

No incidents reported.

Sep 18, 2022
Completed - The scheduled maintenance has been completed.
Sep 18, 21:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 18, 04:00 UTC
Scheduled - Vertex will be performing maintenance on Sunday, September 18, 2022 from 4:00 UTC to 21:00 UTC.

Customers might experience a slight degradation in calculation response times and/or a slight disruption in calculation response during these maintenance windows.

Aug 29, 15:54 UTC
Sep 17, 2022
Completed - The scheduled maintenance has been completed.
Sep 17, 15:01 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 17, 10:00 UTC
Scheduled - Vertex will be performing maintenance on Saturday, September 17, 2022 from 10:00 - 15:00 UTC.

Please note the Vertex Cloud Portal will be in maintenance mode during this window, meaning users cannot access the portal and there may be a delay in calculation response time.

Aug 29, 15:46 UTC
Completed - The scheduled maintenance has been completed.
Sep 17, 10:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 17, 04:01 UTC
Scheduled - Vertex will be performing maintenance on Saturday, September 17, 2022 from 4:00 UTC to 10:00 UTC.

Customers might experience a slight degradation in calculation response times and/or a slight disruption in calculation response during these maintenance windows.

Aug 29, 15:52 UTC