Vertex Inc Status

All Systems Operational

Vertex Address Cleansing Operational

Vertex Indirect Tax O Series Cloud Operational

Calc Operational

Portal Operational

Vertex Cloud Indirect Tax Operational

Calc Operational

Portal Operational

Vertex Indirect Tax O Series On-Demand Operational

Vertex Indirect Tax Returns On-Demand Operational

Vertex Cloud Payroll Tax Operational

Vertex Payroll Tax Q Series On-Demand Operational

Vertex Certificate Center Operational

Vertex Cloud Data Integrity Operational

Vertex Exemption Certificate Wizard (ECW) Operational

Vertex Indirect Tax Intelligence Operational

Vertex O Series Edge Operational

Vertex Tax Performance Engine Operational

Vertex VAT Compliance Operational

Vertex High Volume Reporting (HVR) Operational

Vertex for eCommerce Operational

Vertex for Marketplaces Operational

Vertex Invoice IQ Operational

Vertex Validator Operational

Cloud Returns Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Scheduled Maintenance

Maintenance in Vertex VAT Compliance Sep 14, 2024 22:00 - Sep 15, 2024 04:00 UTC

Vertex will be performing maintenance on Saturday, September 14th 22:00 UTC – Sunday, September 15th 04:00 UTC. Vertex VAT Compliance users will be unable to access the system during this time.
Posted on Aug 05, 2024 - 14:23 UTC

Maintenance in Vertex On-Demand Sep 15, 2024 04:00-10:00 UTC

Vertex will be performing maintenance on Sunday, September 15, 2024 from 4:00 UTC to 10:00 UTC. Customers might experience a slight degradation in calculation response times and/or a slight disruption in calculation response during this maintenance window.
Posted on Aug 27, 2024 - 15:16 UTC

Maintenance in Vertex On-Demand Sep 21, 2024 04:00-10:00 UTC

Vertex will be performing maintenance on Saturday, September 21, 2024 from 4:00 UTC to 10:00 UTC. Customers might experience a slight degradation in calculation response times and/or a slight disruption in calculation response during this maintenance window.
Posted on Jul 25, 2024 - 19:40 UTC

Maintenance in Vertex Cloud Indirect Tax - Portal Sep 22, 2024 04:00-10:00 UTC

Vertex will be performing maintenance on Sunday, September 22, 2024, from 04:00 - 10:00 UTC. Please note that the Vertex Cloud Portal will be in maintenance mode during this window, meaning users cannot access the portal, and there may be a delay in calculation response time.
Posted on Aug 09, 2024 - 19:43 UTC

Maintenance in Vertex On-Demand Sep 22, 2024 04:00-10:00 UTC

Vertex will be performing maintenance on Sunday, September 22, 2024 from 4:00 UTC to 10:00 UTC. Customers might experience a slight degradation in calculation response times and/or a slight disruption in calculation response during this maintenance window.
Posted on Jul 25, 2024 - 19:41 UTC

Past Incidents

Sep 7, 2024

No incidents reported today.

Sep 6, 2024

No incidents reported.

Sep 5, 2024

No incidents reported.

Sep 4, 2024

No incidents reported.

Sep 3, 2024

No incidents reported.

Sep 2, 2024

No incidents reported.

Sep 1, 2024

Maintenance in Vertex Tax Links for CommerceTools

Completed - The scheduled maintenance has been completed.
Sep 1, 10:00 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 1, 07:30 UTC

Scheduled - Vertex will be performing maintenance on Sunday, September 1, 2024 from 7:30 UTC until 10:00 UTC. Customers using this connector might experience a slight degradation in calculation response times and/or a slight disruption in calculation response during this maintenance window.
Aug 15, 19:00 UTC

Aug 31, 2024

No incidents reported.

Aug 30, 2024

No incidents reported.

Aug 29, 2024

No incidents reported.

Aug 28, 2024

No incidents reported.

Aug 27, 2024

No incidents reported.

Aug 26, 2024

No incidents reported.

Aug 25, 2024

Maintenance in Vertex Cloud Indirect Tax - Portal

Completed - The scheduled maintenance has been completed.
Aug 25, 10:00 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 24, 10:00 UTC

Scheduled - Vertex will be performing maintenance from Saturday, August 24th, 2024, 10:00 UTC until Sunday, August 25th, 2024, 10:00 UTC. Please note that the Vertex Cloud Portal will be in maintenance mode during this window, meaning users cannot access the portal, and there may be a delay in calculation response time.
Jul 25, 18:53 UTC

Aug 24, 2024

Vertex Indirect Tax O Series On-Demand Service Disruption

Resolved - This incident has been resolved.
Aug 24, 11:04 UTC

Monitoring - ACTION TO CUSTOMERS:

In order to regain functionality, On-Demand customers utilizing the *.eu.ondemand.vertexinc.com domain alias have the option to redirect/update any references to it to the new *.eu1.ondemand.vertexinc.com domain alias in their systems.

For support with this change, please submit a support ticket via the Vertex Community.

Vertex is working to restore the older *.eu.ondemand.vertexinc.com alias, but it will not be available for use for an estimated 24 hours from now.
Aug 23, 11:15 UTC

Update - Vertex’s Production Support team has identified the issue and is working quickly on the resolution. We will continue to update our Status page with the latest information available.  If you have any questions, please submit a support ticket via the Vertex Community.

Vertex Community
Aug 23, 09:56 UTC

Identified - Vertex’s Production Support team has identified the issue and is working quickly on the resolution. We will continue to update our Status page with the latest information available.  If you have any questions, please submit a support ticket via the Vertex Community.

Vertex Community
Aug 23, 09:16 UTC

Update - Our monitoring processes indicate that some customers are experiencing an issue receiving tax calculations from the Vertex On-Demand environment. Vertex’s Production Support team is actively investigating the issue. We will share additional information on the Status page as soon as it is available.  If you have any questions, please submit a ticket via the Vertex Community.
Aug 23, 08:42 UTC

Investigating - Our monitoring processes indicate that some customers are experiencing an issue receiving tax calculations from the Vertex On-Demand environment. Vertex’s Production Support team is actively investigating the issue. We will share additional information on the Status page as soon as it is available.  If you have any questions, please submit a ticket via the Vertex Community.
Aug 23, 08:12 UTC