All Systems Operational

Vertex Address Cleansing Operational
Vertex Indirect Tax O Series Cloud Operational
Calc Operational
Portal Operational
Vertex Cloud Indirect Tax Operational
Calc Operational
Portal Operational
Vertex Indirect Tax O Series On-Demand Operational
Vertex Indirect Tax Returns North America On-Demand Operational
Vertex Cloud Payroll Tax Operational
Vertex Payroll Tax Q Series On-Demand Operational
Vertex e-Invoicing Operational
Vertex Certificate Center Operational
Vertex Cloud Data Integrity Operational
Vertex Exemption Certificate Wizard (ECW) Operational
Vertex Indirect Tax Intelligence Operational
Vertex O Series Edge Operational
Vertex Tax Performance Engine Operational
Vertex VAT Compliance Operational
Vertex Express Returns Operational
Vertex High Volume Reporting (HVR) Operational
Vertex for eCommerce Operational
Vertex for Marketplaces Operational
Vertex Invoice IQ Operational
Vertex Validator Operational
Cloud Returns Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance

Scheduled Maintenance

Maintenance in Vertex Indirect Tax Returns On-Demand Mar 28, 2025 01:00-06:00 UTC

Vertex will be performing maintenance on Friday, March 28 from 1:00 UTC to 6:00 UTC. Please note that Vertex Indirect Tax Returns On-Demand will be in maintenance mode during this window, meaning users will be unable to access the system during this time.
Posted on Feb 27, 2025 - 18:32 UTC

Maintenance in Vertex Express Returns Mar 28, 2025 04:00-07:00 UTC

Vertex will be performing maintenance on Friday, March 28 from 4:00 UTC to 7:00 UTC. Please note that Vertex Express Returns will be in maintenance mode during this window, meaning users will be unable to access the system during this time.
Posted on Mar 03, 2025 - 14:58 UTC

Maintenance in Vertex VAT Compliance Mar 29, 2025 23:00 - Mar 30, 2025 03:00 UTC

Vertex will be performing maintenance Saturday, March 29 from 23:00 UTC – Sunday, March 30 03:00 UTC. Vertex VAT Compliance users will be unable to access the system during this time.
Posted on Mar 03, 2025 - 15:35 UTC

Maintenance in Vertex Indirect Tax O Series On-Demand Mar 30, 2025 04:00-10:00 UTC

Vertex will be performing maintenance on Sunday, March 30 from 4:00 UTC to 10:00 UTC. Customers might experience an interruption in service during this maintenance window. Customers with .na1, .eu1, or .oeu in their URL are not impacted by this maintenance.
Posted on Mar 07, 2025 - 17:38 UTC

Maintenance in Vertex Indirect Tax O Series On-Demand Apr 6, 2025 04:00-10:00 UTC

Vertex will be performing maintenance on Sunday, April 6 from 4:00 UTC to 10:00 UTC. Customers might experience an interruption in service during this maintenance window. Customers with .na1, .eu1, or .oeu in their URL are not impacted by this maintenance.
Posted on Mar 07, 2025 - 17:39 UTC

Maintenance in Vertex Indirect Tax O Series On-Demand Apr 13, 2025 04:00-10:00 UTC

Vertex will be performing maintenance on Sunday, April 13 from 4:00 UTC to 10:00 UTC. Customers might experience an interruption in service during this maintenance window. Customers with .na1, .eu1, or .oeu in their URL are not impacted by this maintenance.
Posted on Mar 07, 2025 - 17:40 UTC

Maintenance in Cloud Returns Apr 20, 2025 04:00-10:00 UTC

Vertex will be performing maintenance on Sunday, April 20 from 4:00 UTC to 10:00 UTC. Cloud Returns users will be unable to access the system during this time.
Posted on Mar 19, 2025 - 15:21 UTC

Maintenance in Vertex Indirect Tax O Series On-Demand Apr 27, 2025 04:00-10:00 UTC

Vertex will be performing maintenance on Sunday, April 27 from 4:00 UTC to 10:00 UTC. Customers might experience an interruption in service during this maintenance window. Customers with .na1, .eu1, or .oeu in their URL are not impacted by this maintenance.
Posted on Mar 07, 2025 - 17:41 UTC

Maintenance in Vertex Indirect Tax O Series On-Demand May 4, 2025 04:00-10:00 UTC

Vertex will be performing maintenance on Sunday, May 4 from 4:00 UTC to 10:00 UTC. Customers might experience an interruption in service during this maintenance window. Customers with .na1, .eu1, or .oeu in their URL are not impacted by this maintenance.
Posted on Mar 07, 2025 - 17:42 UTC

Maintenance in Vertex Indirect Tax O Series On-Demand May 11, 2025 04:00-10:00 UTC

Vertex will be performing maintenance on Sunday, May 11 from 4:00 UTC to 10:00 UTC. Customers might experience an interruption in service during this maintenance window. Customers with .na1, .eu1, or .oeu in their URL are not impacted by this maintenance.
Posted on Mar 07, 2025 - 17:43 UTC

Maintenance in Vertex Cloud Indirect Tax - Portal May 11, 2025 04:00-10:00 UTC

Vertex will be performing maintenance on Sunday, May 11 from 04:00 to 10:00 UTC. Please note that the Vertex Cloud Portal will be in maintenance mode during this window, meaning users cannot access the portal, and there may be a delay in calculation response time.
Posted on Mar 17, 2025 - 15:19 UTC
Mar 24, 2025

No incidents reported today.

Mar 23, 2025

No incidents reported.

Mar 22, 2025

No incidents reported.

Mar 21, 2025
Vertex Certificate Center and Portal Service Disruption
Resolved - This incident has been resolved.
Mar 21, 12:53 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Mar 21, 12:45 UTC
Identified - The issue has been identified and a fix is being implemented.
Mar 21, 12:38 UTC
Investigating - Our monitoring processes indicate that some customers are experiencing degradation with the Certificate Center sync functionality. Vertex’s Production Support team is actively investigating the issue. We will share additional information on the Status page as soon as it is available.  If you have any questions, please submit a ticket via the Vertex Community.
Mar 21, 11:38 UTC
Mar 20, 2025
Vertex Cloud Indirect Tax - Portal Service Disruption
Resolved - This incident has been resolved.
Mar 20, 22:24 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Mar 20, 19:44 UTC
Identified - Vertex’s incident response team has identified the issue and is working quickly on the resolution. We will continue to update our Status page with the latest information available.  If you have any questions, please submit a support ticket via the Vertex Community.
Mar 20, 19:17 UTC
Mar 19, 2025

No incidents reported.

Mar 18, 2025

No incidents reported.

Mar 17, 2025

No incidents reported.

Mar 16, 2025
Maintenance in Vertex On-Demand
Completed - The scheduled maintenance has been completed.
Mar 16, 10:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 16, 04:00 UTC
Scheduled - Vertex will be performing maintenance on Sunday, March 16 from 4:00 UTC to 10:00 UTC. Customers might experience a slight degradation in calculation response times and/or a slight disruption in calculation response during this maintenance window.
Jan 16, 15:59 UTC
Mar 15, 2025
Maintenance in Vertex On-Demand
Completed - The scheduled maintenance has been completed.
Mar 15, 10:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 15, 04:00 UTC
Scheduled - Vertex will be performing maintenance on Saturday, March 15 from 4:00 UTC to 10:00 UTC. Customers might experience a slight degradation in calculation response times and/or a slight disruption in calculation response during this maintenance window.
Jan 16, 15:58 UTC
Mar 14, 2025

No incidents reported.

Mar 13, 2025

No incidents reported.

Mar 12, 2025

No incidents reported.

Mar 11, 2025

No incidents reported.

Mar 10, 2025
Vertex Cloud Indirect Tax - Portal Performance Incident
Resolved - This incident has been resolved.
Mar 10, 21:24 UTC
Update - We are continuing to investigate this issue.
Mar 10, 21:02 UTC
Investigating - Our monitoring processes indicate some customers are experiencing performance degradation that may be resulting in service interruption within the Vertex Cloud environment. This may present in the form of delayed configuration changes when submitted. We are actively investigating and are troubleshooting the issue. We will provide an update as soon as possible. Thank you for your patience. If you have any questions, please visit our Vertex Community Portal and place a support ticket.
Mar 10, 20:25 UTC
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