All Systems Operational

Vertex Address Cleansing Operational
Vertex Indirect Tax O Series Cloud Operational
Calc Operational
Portal Operational
Vertex Cloud Indirect Tax Operational
Calc Operational
Portal Operational
Vertex Indirect Tax O Series On-Demand Operational
Vertex Indirect Tax Returns North America On-Demand Operational
Vertex Cloud Payroll Tax Operational
Vertex Payroll Tax Q Series On-Demand Operational
Vertex e-Invoicing Operational
Vertex Certificate Center Operational
Vertex Cloud Data Integrity Operational
Vertex Exemption Certificate Wizard (ECW) Operational
Vertex Indirect Tax Intelligence Operational
Vertex O Series Edge Operational
Vertex Tax Performance Engine Operational
Vertex VAT Compliance Operational
Vertex Express Returns Operational
Vertex High Volume Reporting (HVR) Operational
Vertex for eCommerce Operational
Vertex for Marketplaces Operational
Vertex Invoice IQ Operational
Vertex Validator Operational
Cloud Returns Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance

Scheduled Maintenance

Maintenance in Vertex VAT Compliance Sep 19, 2026 22:00 - Sep 20, 2026 03:00 UTC

Vertex will be performing maintenance on Saturday, September 19 from 22:00 UTC until Sunday, September 20 03:00 UTC. Vertex VAT Compliance users will be unable to access the system during this time.
Posted on Aug 20, 2026 - 16:44 UTC

Maintenance in Vertex Cloud Indirect Tax Sep 20, 2026 04:00-10:00 UTC

Vertex will be performing maintenance on Sunday, September 20 from 04:00 to 10:00 UTC. Please note that the Vertex Cloud Portal will be in maintenance mode during this window, meaning users cannot access the portal, and there may be a delay in calculation response time.
Posted on Aug 18, 2026 - 14:57 UTC

Maintenance in Vertex Certificate Center Sep 27, 2026 08:00-10:00 UTC

Vertex will be performing maintenance on Sunday, September 27 from 8:00 UTC to 10:00 UTC. Customers might experience an interruption in service during this maintenance window.
Posted on Aug 21, 2026 - 18:20 UTC

Maintenance in Vertex Exemption Certificate Wizard Sep 27, 2026 09:00-11:00 UTC

Vertex will be performing maintenance on Sunday, September 27 from 9:00 UTC to 10:00 UTC. Customers might experience an interruption in service during this maintenance window.
Posted on Aug 20, 2026 - 21:59 UTC

Maintenance in Vertex Express Returns Sep 28, 2026 04:00-10:00 UTC

Vertex will be performing maintenance on Monday, September 28 from 04:00 UTC to 10:00 UTC. Please note that Vertex Express Returns will be in maintenance mode during this window, meaning users will be unable to access the system during this time.
Posted on Aug 21, 2026 - 19:22 UTC

Maintenance in Vertex Indirect Tax Returns North America On-Demand Sep 29, 2026 01:00-06:00 UTC

Vertex will be performing maintenance on Tuesday, September 29 from 1:00 UTC to 6:00 UTC. Please note that Vertex Indirect Tax Returns North America On-Demand will be in maintenance mode during this window, meaning users will be unable to access the system during this time.
Posted on Aug 21, 2026 - 19:27 UTC

Maintenance in Vertex for Marketplaces Sep 29, 2026 07:00-09:00 UTC

Vertex will be performing maintenance on Tuesday, September 29 from 07:00 UTC to 09:00 UTC. Vertex for Marketplaces will be in maintenance mode during this window, meaning users will be unable to access the system (APIs and dashboards) during this time.
Posted on Aug 28, 2026 - 13:29 UTC

Maintenance in Vertex Validator Sep 29, 2026 07:00-09:00 UTC

Vertex will be performing maintenance on Tuesday, September 29 from 07:00 UTC to 09:00 UTC. Vertex Validator will be in maintenance mode during this window, meaning users will be unable to access the system (APIs and dashboards) during this time.
Posted on Aug 28, 2026 - 13:27 UTC

Maintenance in Vertex e-Invoicing Sep 30, 2026 02:00-04:00 UTC

Vertex will be performing maintenance on Wednesday, September 30 from 02:00 UTC – 04:00 UTC. Vertex e-Invoicing users will be unable to access the system during this time.
Posted on Sep 02, 2026 - 12:22 UTC

Maintenance in Vertex Express Returns Oct 16, 2026 04:00-06:00 UTC

Vertex will be performing updates on Friday, October 16 from 04:00 UTC to 06:00 UTC. Please note that Vertex Express Returns will be in maintenance mode during this window, meaning users will be unable to access the system during this time.
Posted on Sep 15, 2026 - 13:50 UTC

Sep 16, 2026

No incidents reported today.

Sep 15, 2026

No incidents reported.

Sep 14, 2026

No incidents reported.

Sep 13, 2026

No incidents reported.

Sep 12, 2026

No incidents reported.

Sep 11, 2026

No incidents reported.

Sep 10, 2026

No incidents reported.

Sep 9, 2026

No incidents reported.

Sep 8, 2026

No incidents reported.

Sep 7, 2026

No incidents reported.

Sep 6, 2026

No incidents reported.

Sep 5, 2026

Completed - The scheduled maintenance has been completed.
Sep 5, 06:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 5, 01:00 UTC
Scheduled - Vertex will be performing emergency maintenance on Saturday, September 5 from 01:00 UTC to 06:00 UTC. Please note that Vertex Indirect Tax Returns North America On-Demand will be in maintenance mode during this window, meaning users will be unable to access the system during this time.
Sep 4, 12:59 UTC

Sep 4, 2026

Completed - The scheduled maintenance has been completed.
Sep 4, 06:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 4, 01:00 UTC
Scheduled - Vertex will be performing emergency maintenance on Friday, September 4 from 01:00 UTC to 06:00 UTC. Please note that Vertex Indirect Tax Returns North America On-Demand will be in maintenance mode during this window, meaning users will be unable to access the system during this time.
Sep 2, 20:44 UTC

Sep 3, 2026

Resolved - This incident has been resolved.
Sep 3, 13:09 UTC
Investigating - Our monitoring processes indicate that some customers are experiencing an issue with the ECW Portal. Vertex’s Production Support team is actively investigating the issue. We will share additional information on the Status page as soon as it is available.  If you have any questions, please submit a ticket via the Vertex Community.
Sep 3, 12:46 UTC

Sep 2, 2026

No incidents reported.