All Systems Operational

Vertex Address Cleansing Operational
Vertex Indirect Tax O Series Cloud Operational
Calc Operational
Portal Operational
Vertex Cloud Indirect Tax Operational
Calc Operational
Portal Operational
Vertex Indirect Tax O Series On-Demand Operational
Vertex Indirect Tax Returns North America On-Demand Operational
Vertex Cloud Payroll Tax Operational
Vertex Payroll Tax Q Series On-Demand Operational
Vertex e-Invoicing Operational
Vertex Certificate Center Operational
Vertex Cloud Data Integrity Operational
Vertex Exemption Certificate Wizard (ECW) Operational
Vertex Indirect Tax Intelligence Operational
Vertex O Series Edge Operational
Vertex Tax Performance Engine Operational
Vertex VAT Compliance Operational
Vertex Express Returns Operational
Vertex High Volume Reporting (HVR) Operational
Vertex for eCommerce Operational
Vertex for Marketplaces Operational
Vertex Invoice IQ Operational
Vertex Validator Operational
Cloud Returns Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance

Scheduled Maintenance

Maintenance in Cloud Returns Apr 20, 2025 04:00-10:00 UTC

Vertex will be performing maintenance on Sunday, April 20 from 4:00 UTC to 10:00 UTC. Cloud Returns users will be unable to access the system during this time.
Posted on Mar 19, 2025 - 15:21 UTC

Maintenance in Vertex Indirect Tax O Series On-Demand Apr 27, 2025 04:00-10:00 UTC

Vertex will be performing maintenance on Sunday, April 27 from 4:00 UTC to 10:00 UTC. Customers might experience an interruption in service during this maintenance window. Customers with .na1, .eu1, or .oeu in their URL are not impacted by this maintenance.
Posted on Mar 07, 2025 - 17:41 UTC

Maintenance in Vertex Indirect Tax Returns North America On-Demand Apr 29, 2025 01:00-06:00 UTC

Vertex will be performing maintenance on Tuesday, April 29th from 1:00 UTC to 6:00 UTC. Please note that Vertex Indirect Tax Returns North America On-Demand will be in maintenance mode during this window, meaning users will be unable to access the system during this time.
Posted on Mar 28, 2025 - 21:43 UTC

Maintenance in Vertex Express Returns Apr 29, 2025 07:00-10:00 UTC

Vertex will be performing maintenance on Tuesday, April 29 from 07:00 UTC to 10:00 UTC. Please note that Vertex Express Returns will be in maintenance mode during this window, meaning users will be unable to access the system during this time.
Posted on Mar 28, 2025 - 21:41 UTC

Maintenance in Vertex VAT Compliance Apr 30, 2025 22:00 - May 1, 2025 00:00 UTC

Vertex will be performing maintenance on Wednesday, April 30 from 22:00 UTC – Thursday, May 1 00:00 UTC. Vertex VAT Compliance users will be unable to access the system during this time.
Posted on Mar 28, 2025 - 21:34 UTC

Maintenance in Vertex Indirect Tax O Series On-Demand May 4, 2025 04:00-10:00 UTC

Vertex will be performing maintenance on Sunday, May 4 from 4:00 UTC to 10:00 UTC. Customers might experience an interruption in service during this maintenance window. Customers with .na1, .eu1, or .oeu in their URL are not impacted by this maintenance.
Posted on Mar 07, 2025 - 17:42 UTC

Maintenance in Vertex Indirect Tax O Series On-Demand May 11, 2025 04:00-10:00 UTC

Vertex will be performing maintenance on Sunday, May 11 from 4:00 UTC to 10:00 UTC. Customers might experience an interruption in service during this maintenance window. Customers with .na1, .eu1, or .oeu in their URL are not impacted by this maintenance.
Posted on Mar 07, 2025 - 17:43 UTC

Maintenance in Vertex On-Demand May 17, 2025 04:00-10:00 UTC

Vertex will be performing maintenance on Saturday, May 17 from 4:00 UTC to 10:00 UTC. Customers might experience a slight degradation in calculation response times and/or a slight disruption in calculation response during this maintenance window.
Posted on Apr 09, 2025 - 16:13 UTC

Maintenance in Vertex On-Demand May 18, 2025 04:00-10:00 UTC

Vertex will be performing maintenance on Sunday, May 18 from 4:00 UTC to 10:00 UTC. Customers might experience a slight degradation in calculation response times and/or a slight disruption in calculation response during this maintenance window.
Posted on Apr 09, 2025 - 16:15 UTC

Maintenance in Vertex Cloud Indirect Tax - Portal May 18, 2025 04:00-10:00 UTC

Vertex will be performing maintenance on Sunday, May 18 from 04:00 to 10:00 UTC. Please note that the Vertex Cloud Portal will be in maintenance mode during this window, meaning users cannot access the portal, and there may be a delay in calculation response time.
Posted on Apr 15, 2025 - 15:10 UTC

Maintenance in Vertex Indirect Tax O Series On-Demand May 25, 2025 04:00-06:00 UTC

Vertex will be performing maintenance on Sunday, May 25 from 4:00 UTC to 6:00 UTC. Customers might experience an interruption in service during this maintenance window.
Posted on Apr 16, 2025 - 20:40 UTC

Maintenance in Vertex Indirect Tax O Series Cloud May 25, 2025 04:00-06:00 UTC

Vertex will be performing maintenance on Sunday, May 25 from 4:00 UTC to 6:00 UTC. Customers might experience an interruption in service during this maintenance window.
Posted on Apr 16, 2025 - 20:40 UTC

Maintenance in Vertex Cloud Indirect Tax May 25, 2025 04:00-06:00 UTC

Vertex will be performing maintenance on Sunday, May 25 from 4:00 UTC to 6:00 UTC. Customers might experience an interruption in service during this maintenance window.
Posted on Apr 16, 2025 - 20:40 UTC
Apr 18, 2025

No incidents reported today.

Apr 17, 2025

No incidents reported.

Apr 16, 2025
Vertex Indirect Tax O Series On-Demand Service Disruption
Resolved - This incident has been resolved.
Apr 16, 17:25 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Apr 16, 16:26 UTC
Investigating - Our monitoring processes indicate that some customers are experiencing brief issues receiving tax calculations from the Vertex On-Demand environment. Vertex’s Production Support team is actively investigating the issue. We will share additional information on the Status page as soon as it is available.  If you have any questions, please submit a ticket via the Vertex Community.
Apr 16, 12:36 UTC
Apr 15, 2025

No incidents reported.

Apr 14, 2025

No incidents reported.

Apr 13, 2025
Maintenance in Vertex Indirect Tax O Series On-Demand
Completed - The scheduled maintenance has been completed.
Apr 13, 10:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 13, 04:00 UTC
Scheduled - Vertex will be performing maintenance on Sunday, April 13 from 4:00 UTC to 10:00 UTC. Customers might experience an interruption in service during this maintenance window. Customers with .na1, .eu1, or .oeu in their URL are not impacted by this maintenance.
Mar 7, 17:40 UTC
Apr 12, 2025

No incidents reported.

Apr 11, 2025
Vertex Indirect Tax Returns On-Demand Performance Incident
Resolved - This incident has been resolved.
Apr 11, 02:41 UTC
Investigating - Our monitoring processes indicate some customers are experiencing issues using email authentication when accessing the Returns on-demand application. However, authentication via mobile application is still functional. We are actively investigating and are troubleshooting the issue. We will provide an update as soon as possible. Thank you for your patience. If you have any questions, please submit a support ticket via the Vertex Community.
Apr 11, 02:11 UTC
Apr 10, 2025

No incidents reported.

Apr 9, 2025

No incidents reported.

Apr 8, 2025

No incidents reported.

Apr 7, 2025

No incidents reported.

Apr 6, 2025
Maintenance in Vertex Indirect Tax O Series On-Demand
Completed - The scheduled maintenance has been completed.
Apr 6, 10:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 6, 04:00 UTC
Scheduled - Vertex will be performing maintenance on Sunday, April 6 from 4:00 UTC to 10:00 UTC. Customers might experience an interruption in service during this maintenance window. Customers with .na1, .eu1, or .oeu in their URL are not impacted by this maintenance.
Mar 7, 17:39 UTC
Apr 5, 2025

No incidents reported.

Apr 4, 2025

No incidents reported.

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