All Systems Operational
Vertex Address Cleansing Operational
Vertex Indirect Tax O Series Cloud Operational
Calc Operational
Portal Operational
Vertex Cloud Indirect Tax Operational
Calc Operational
Portal Operational
Vertex Indirect Tax O Series On-Demand Operational
Vertex Indirect Tax Returns On-Demand Operational
Vertex Cloud Payroll Tax Operational
Vertex Payroll Tax Q Series On-Demand Operational
Vertex Certificate Center Operational
Vertex Cloud Data Integrity Operational
Vertex Exemption Certificate Wizard (ECW) Operational
Vertex Indirect Tax Intelligence Operational
Vertex O Series Edge Operational
Vertex Tax Performance Engine Operational
Vertex VAT Compliance Operational
Vertex High Volume Reporting (HVR) Operational
Vertex for eCommerce Operational
Vertex for Marketplaces Operational
Vertex Invoice IQ Operational
Vertex Validator Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Maintenance in Vertex On-Demand Oct 8, 2023 04:00-10:00 UTC
Vertex will be performing maintenance on Sunday, October 8, 2023 from 4:00 UTC to 10:00 UTC.

Customers might experience a slight degradation in calculation response times and/or a slight disruption in calculation response during these maintenance windows.
Posted on Sep 08, 2023 - 16:49 UTC
Maintenance in Vertex Tax Performance Engine - Cloudera Environment Oct 11, 2023 10:00-11:30 UTC
The Vertex Tax Performance Engine will be unavailable on Wednesday, October 11, 2023, from 10:00 a.m. to 11:30 a.m. UTC. Please note that this will only affect customers with the Cloudera Environment.
Posted on Sep 26, 2023 - 17:03 UTC
Maintenance in Vertex Cloud Oct 12, 2023 12:00-13:00 UTC
Vertex will be performing maintenance on Thursday, October 12, 2023 from 12:00 UTC to 13:00 UTC.

No impact to system access or calculation functionality is anticipated during this maintenance window.
Posted on Sep 28, 2023 - 15:37 UTC
Maintenance in Vertex On-Demand Oct 14, 2023 04:00-10:00 UTC
Vertex will be performing maintenance on Saturday, October 14, 2023 from 4:00 UTC to 10:00 UTC.

Customers might experience a slight degradation in calculation response times and/or a slight disruption in calculation response during these maintenance windows.
Posted on Sep 20, 2023 - 16:08 UTC
Maintenance in Vertex On-Demand Oct 15, 2023 04:00-10:00 UTC
Vertex will be performing maintenance on Sunday, October 15, 2023 from 4:00 UTC to 10:00 UTC.

Customers might experience a slight degradation in calculation response times and/or a slight disruption in calculation response during these maintenance windows.
Posted on Sep 20, 2023 - 16:09 UTC
Maintenance in Vertex On-Demand Nov 4, 2023 00:00-06:00 UTC
Vertex will be performing maintenance on Saturday, November 4, 2023 from 4:00 UTC to 10:00 UTC.

Customers might experience a slight degradation in calculation response times and/or a slight disruption in calculation response during these maintenance windows.
Posted on Sep 22, 2023 - 19:10 UTC
Maintenance in Vertex On-Demand Nov 5, 2023 04:00-10:00 UTC
Vertex will be performing maintenance on Sunday, November 5, 2023 from 4:00 UTC to 10:00 UTC.

Customers might experience a slight degradation in calculation response times and/or a slight disruption in calculation response during these maintenance windows.
Posted on Sep 22, 2023 - 19:11 UTC
Past Incidents
Sep 28, 2023

No incidents reported today.

Sep 27, 2023

No incidents reported.

Sep 26, 2023
Maintenance in Vertex Tax Performance Engine - Cloudera Environment
Completed - The scheduled maintenance has been completed.
Sep 26, 11:01 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 26, 09:00 UTC
Scheduled - The Vertex Tax Performance Engine will be unavailable on Tuesday, September 26, 2023, from 09:00 a.m. to 11:00 a.m. UTC. Please note that this will only affect customers with the Cloudera Environment.
Sep 11, 22:15 UTC
Sep 25, 2023

No incidents reported.

Sep 24, 2023
Emergency Maintenance in Vertex Cloud Indirect Tax - Portal
Completed - The scheduled maintenance has been completed.
Sep 24, 21:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 24, 18:55 UTC
Scheduled - The emergency maintenance on Sunday, September 24rd, 2023 that was scheduled to end at 18:00 UTC has been extended. It is now scheduled to complete at 21:00. Vertex Cloud Portal users will be unable to access the system during this time.
Sep 24, 18:52 UTC
Emergency Maintenance in Vertex Cloud Indirect Tax - Portal
Completed - The scheduled maintenance has been completed.
Sep 24, 18:01 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 24, 13:00 UTC
Scheduled - Vertex will be performing emergency maintenance on Sunday, September 24rd, 2023 from 13:00 - 18:00 UTC. Vertex Cloud Portal users will be unable to access the system during this time.
Sep 23, 23:40 UTC
CANCELLED: Emergency Maintenance in Vertex Cloud Indirect Tax - Portal
Completed - The scheduled maintenance has been completed.
Sep 24, 14:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 24, 10:02 UTC
Update - This maintenance has been cancelled. A new emergency maintenance window has been declared for 13:00-18:00.
Sep 23, 23:43 UTC
Scheduled - Vertex will be performing emergency maintenance on Sunday, September 24rd, 2023 from 10:00 - 14:00 UTC. Vertex Cloud Portal users will be unable to access the system during this time.
Sep 23, 03:03 UTC
Sep 23, 2023
Maintenance in Vertex Indirect Tax Intelligence
Completed - The scheduled maintenance has been completed.
Sep 23, 18:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 23, 10:00 UTC
Scheduled - Vertex Cloud Indirect Tax Intelligence will be undergoing maintenance from 10:00 UTC to 18:00 UTC on Saturday, September 23, 2023. Current ITI customers will experience downtime, and no data will be available during maintenance.
Aug 29, 15:27 UTC
CANCELLED: Maintenance Vertex Cloud Indirect Tax - Portal
Completed - The scheduled maintenance has been completed.
Sep 23, 13:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 23, 10:00 UTC
Update - This maintenance activity has been cancelled.
Sep 23, 03:08 UTC
Update - We will be undergoing scheduled maintenance during this time.
Sep 23, 03:00 UTC
Scheduled - Vertex will be performing maintenance on Saturday, September 23rd, 2023 from 10:00 - 13:00 UTC. Vertex Cloud Portal users will be unable to access the system during this time.
Aug 30, 16:09 UTC
Sep 22, 2023

No incidents reported.

Sep 21, 2023
Vertex O Series Edge Maintenance
Completed - The scheduled maintenance has been completed.
Sep 21, 13:45 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 21, 13:01 UTC
Scheduled - Vertex will be performing maintenance on O Series Edge on Thursday, September 21st, 2023 from 13:00 UTC to 13:45 UTC.

Customers will not be able to access the O Series Edge UI or update container images during this time. Any container instances created and deployed prior to the maintenance window will be unaffected and will continue calculating tax as intended
Sep 6, 18:59 UTC
Sep 20, 2023

No incidents reported.

Sep 19, 2023

No incidents reported.

Sep 18, 2023

No incidents reported.

Sep 17, 2023

No incidents reported.

Sep 16, 2023

No incidents reported.

Sep 15, 2023

No incidents reported.

Sep 14, 2023
Maintenance in Vertex VAT Compliance
Completed - The scheduled maintenance has been completed.
Sep 14, 21:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 14, 19:00 UTC
Scheduled - Vertex will be performing maintenance on Thursday, September 14th, 2023, from 19:00 - 21:30 UTC. Vertex VAT Compliance users will be unable to access the system during this time.
Aug 30, 17:32 UTC
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