Vertex Inc Status

All Systems Operational

Vertex Address Cleansing Operational

Vertex Indirect Tax O Series Cloud Operational

Calc Operational

Portal Operational

Vertex Cloud Indirect Tax Operational

Calc Operational

Portal Operational

Vertex Indirect Tax O Series On-Demand Operational

Vertex Indirect Tax Returns North America On-Demand Operational

Vertex Cloud Payroll Tax Operational

Vertex Payroll Tax Q Series On-Demand Operational

Vertex e-Invoicing Operational

Vertex Certificate Center Operational

Vertex Cloud Data Integrity Operational

Vertex Exemption Certificate Wizard (ECW) Operational

Vertex Indirect Tax Intelligence Operational

Vertex O Series Edge Operational

Vertex Tax Performance Engine Operational

Vertex VAT Compliance Operational

Vertex Express Returns Operational

Vertex High Volume Reporting (HVR) Operational

Vertex for eCommerce Operational

Vertex for Marketplaces Operational

Vertex Invoice IQ Operational

Vertex Validator Operational

Cloud Returns Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Scheduled Maintenance

Maintenance in Vertex VAT Compliance Jan `24`, `2026` `23:00` - Jan `25`, `2026` `05:00` UTC

Vertex will be performing maintenance on Saturday, January 24 from 23:00 UTC until Sunday, January 25 05:00 UTC. Vertex VAT Compliance users will be unable to access the system during this time
Posted on Dec 22, 2025 - 17:04 UTC

Maintenance in Vertex Indirect Tax O Series On-Demand Jan `25`, `2026` `05:00`-`11:00` UTC

Vertex will be performing maintenance on Sunday, January 25 from 5:00 UTC to 11:00 UTC. Customers might experience an interruption in service during this maintenance window.
Posted on Dec 09, 2025 - 22:05 UTC

Maintenance in Vertex Indirect Tax Returns North America On-Demand Jan `30`, `2026` `02:00`-`07:00` UTC

Vertex will be performing maintenance on Friday, January 30 from 2:00 UTC to 7:00 UTC. Please note that Vertex Indirect Tax Returns North America On-Demand will be in maintenance mode during this window, meaning users will be unable to access the system during this time.
Posted on Dec 22, 2025 - 16:28 UTC

Maintenance in Vertex Express Returns Jan `30`, `2026` `05:00`-`11:00` UTC

Vertex will be performing maintenance on Friday, January 30 from 05:00 UTC to 11:00 UTC. Please note that Vertex Express Returns will be in maintenance mode during this window, meaning users will be unable to access the system during this time.
Posted on Dec 22, 2025 - 16:30 UTC

Maintenance in Vertex VAT Compliance Jan `30`, `2026` `23:00` - Jan `31`, `2026` `02:00` UTC

Vertex will be performing maintenance on Friday, January 30 from 23:00 UTC until Saturday, January 31 02:00 UTC. Vertex VAT Compliance users will be unable to access the system during this time.
Posted on Dec 23, 2025 - 18:04 UTC

Maintenance in Vertex Indirect Tax O Series On-Demand Feb `1`, `2026` `05:00`-`11:00` UTC

Vertex will be performing maintenance on Sunday, February 1 from 5:00 UTC to 11:00 UTC. Customers might experience an interruption in service during this maintenance window.
Posted on Dec 09, 2025 - 22:05 UTC

Maintenance in Vertex Indirect Tax O Series On-Demand Feb `8`, `2026` `05:00`-`11:00` UTC

Vertex will be performing maintenance on Sunday, February 8 from 5:00 UTC to 11:00 UTC. Customers might experience an interruption in service during this maintenance window.
Posted on Dec 09, 2025 - 22:08 UTC

Maintenance in Vertex Exemption Certificate Wizard Feb `8`, `2026` `10:00`-`11:00` UTC

Vertex will be performing maintenance on Sunday, February 8 from 10:00 UTC to 11:00 UTC. Customers might experience an interruption in service during this maintenance window.
Posted on Jan 07, 2026 - 13:51 UTC

Maintenance in Vertex Indirect Tax O Series On-Demand Feb `15`, `2026` `05:00`-`11:00` UTC

Vertex will be performing maintenance on Sunday, February 15 from 5:00 UTC to 11:00 UTC. Customers might experience an interruption in service during this maintenance window.
Posted on Dec 09, 2025 - 22:09 UTC

Past Incidents

Jan 21, 2026

No incidents reported today.

Jan 20, 2026

Vertex eInvoicing - Performance Degradation Incident

Resolved - This incident has been resolved.
Jan 20, 20:06 UTC

Monitoring - A fix has been implemented and we are monitoring the results.
Jan 20, 19:46 UTC

Identified - The issue has been identified and a fix is being implemented.
Jan 20, 19:38 UTC

Investigating - Our monitoring processes indicate some customers are experiencing eInvoicing performance degradations that may be resulting in service interruptions or delays. We are actively investigating and are troubleshooting the issue. We will provide an update as soon as possible. Thank you for your patience. If you have any questions, please visit our Vertex Community Portal and place a support ticket.
Jan 20, 19:13 UTC

Jan 19, 2026

No incidents reported.

Jan 18, 2026

Maintenance in Vertex Cloud Indirect Tax

Completed - The scheduled maintenance has been completed.
Jan 18, 11:00 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 18, 05:00 UTC

Scheduled - Vertex will be performing maintenance on Sunday, January 18 from 05:00 to 11:00 UTC. Please note that the Vertex Cloud Portal will be in maintenance mode during this window, meaning users cannot access the portal, and there may be a delay in calculation response time.
Dec 10, 21:19 UTC

Jan 17, 2026

No incidents reported.

Jan 16, 2026

No incidents reported.

Jan 15, 2026

No incidents reported.

Jan 14, 2026

No incidents reported.

Jan 13, 2026

No incidents reported.

Jan 12, 2026

No incidents reported.

Jan 11, 2026

Maintenance in Vertex Indirect Tax O Series On-Demand

Completed - The scheduled maintenance has been completed.
Jan 11, 11:00 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 11, 05:00 UTC

Scheduled - Vertex will be performing maintenance on Sunday, January 11 from 5:00 UTC to 11:00 UTC. Customers might experience an interruption in service during this maintenance window.
Dec 9, 22:01 UTC

Jan 10, 2026

No incidents reported.

Jan 9, 2026

No incidents reported.

Jan 8, 2026

No incidents reported.

Jan 7, 2026

No incidents reported.

All Systems Operational

Scheduled Maintenance

Maintenance in Vertex VAT Compliance Jan 24, 2026 23:00 - Jan 25, 2026 05:00 UTC

Maintenance in Vertex Indirect Tax O Series On-Demand Jan 25, 2026 05:00-11:00 UTC

Maintenance in Vertex Indirect Tax Returns North America On-Demand Jan 30, 2026 02:00-07:00 UTC

Maintenance in Vertex Express Returns Jan 30, 2026 05:00-11:00 UTC

Maintenance in Vertex VAT Compliance Jan 30, 2026 23:00 - Jan 31, 2026 02:00 UTC

Maintenance in Vertex Indirect Tax O Series On-Demand Feb 1, 2026 05:00-11:00 UTC

Maintenance in Vertex Indirect Tax O Series On-Demand Feb 8, 2026 05:00-11:00 UTC

Maintenance in Vertex Exemption Certificate Wizard Feb 8, 2026 10:00-11:00 UTC

Maintenance in Vertex Indirect Tax O Series On-Demand Feb 15, 2026 05:00-11:00 UTC

Past Incidents

Maintenance in Vertex VAT Compliance Jan `24`, `2026` `23:00` - Jan `25`, `2026` `05:00` UTC

Maintenance in Vertex Indirect Tax O Series On-Demand Jan `25`, `2026` `05:00`-`11:00` UTC

Maintenance in Vertex Indirect Tax Returns North America On-Demand Jan `30`, `2026` `02:00`-`07:00` UTC

Maintenance in Vertex Express Returns Jan `30`, `2026` `05:00`-`11:00` UTC

Maintenance in Vertex VAT Compliance Jan `30`, `2026` `23:00` - Jan `31`, `2026` `02:00` UTC

Maintenance in Vertex Indirect Tax O Series On-Demand Feb `1`, `2026` `05:00`-`11:00` UTC

Maintenance in Vertex Indirect Tax O Series On-Demand Feb `8`, `2026` `05:00`-`11:00` UTC

Maintenance in Vertex Exemption Certificate Wizard Feb `8`, `2026` `10:00`-`11:00` UTC

Maintenance in Vertex Indirect Tax O Series On-Demand Feb `15`, `2026` `05:00`-`11:00` UTC