All Systems Operational
Vertex Address Cleansing Operational
Vertex Indirect Tax O Series Cloud Operational
Calc Operational
Portal Operational
Vertex Cloud Indirect Tax Operational
Calc Operational
Portal Operational
Vertex Indirect Tax O Series On-Demand Operational
Vertex Indirect Tax Returns On-Demand Operational
Vertex Cloud Payroll Tax Operational
Vertex Payroll Tax Q Series On-Demand Operational
Vertex e-Invoicing Operational
Vertex Certificate Center Operational
Vertex Cloud Data Integrity Operational
Vertex Exemption Certificate Wizard (ECW) Operational
Vertex Indirect Tax Intelligence Operational
Vertex O Series Edge Operational
Vertex Tax Performance Engine Operational
Vertex VAT Compliance Operational
Vertex High Volume Reporting (HVR) Operational
Vertex for eCommerce Operational
Vertex for Marketplaces Operational
Vertex Invoice IQ Operational
Vertex Validator Operational
Cloud Returns Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Vertex will be performing maintenance on Sunday, October 20, 2024, from 04:00 UTC to 10:00 UTC. Vertex ITI users will be unable to access the system during this time.
Posted on Sep 30, 2024 - 20:28 UTC
Vertex Indirect Tax Returns On-Demand Oct 30, 2024 01:00-07:00 UTC
Vertex will be performing maintenance on Wednesday, October 30th from 1:00 UTC to 6:00 UTC. Please note that Vertex Indirect Tax Returns On-Demand will be in maintenance mode during this window, meaning users will be unable to access the system during this time.
Posted on Oct 11, 2024 - 14:12 UTC
Maintenance in Vertex On-Demand Nov 9, 2024 05:00-11:00 UTC
Vertex will be performing maintenance on Saturday, November 9, 2024 from 5:00 UTC to 11:00 UTC. Customers might experience a slight degradation in calculation response times and/or a slight disruption in calculation response during this maintenance window.
Posted on Sep 19, 2024 - 19:10 UTC
Maintenance in Vertex On-Demand Nov 10, 2024 05:00-11:00 UTC
Vertex will be performing maintenance on Sunday, November 10, 2024 from 5:00 UTC to 11:00 UTC. Customers might experience a slight degradation in calculation response times and/or a slight disruption in calculation response during this maintenance window.
Posted on Sep 19, 2024 - 19:12 UTC
Past Incidents
Oct 12, 2024

No incidents reported today.

Oct 11, 2024

No incidents reported.

Oct 10, 2024

No incidents reported.

Oct 9, 2024

No incidents reported.

Oct 8, 2024
Completed - The scheduled maintenance has been completed.
Oct 8, 06:00 UTC
Update - Scheduled maintenance is still in progress. We will provide updates as necessary.
Oct 8, 03:34 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 8, 01:00 UTC
Scheduled - Vertex will be performing maintenance on Tuesday, October 8, 2024 from 01:00 - 04:00 UTC. Vertex Certificate Center users will be unable to access the system during this time.
Oct 7, 17:01 UTC
Oct 7, 2024

No incidents reported.

Oct 6, 2024
Completed - The scheduled maintenance has been completed.
Oct 6, 01:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 5, 22:00 UTC
Scheduled - Vertex will be performing maintenance on Saturday, October 5th 22:00 UTC – Sunday, October 6th 01:00 UTC. Vertex VAT Compliance users will be unable to access the system during this time.
Sep 18, 17:53 UTC
Oct 5, 2024
Oct 4, 2024
Resolved - This incident has been resolved.
Oct 4, 05:51 UTC
Update - We are continuing to monitor for any further issues.
Oct 4, 05:37 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Oct 4, 05:30 UTC
Update - We are continuing to investigate this issue.
Oct 4, 04:38 UTC
Update - We are continuing to investigate this issue.
Oct 4, 04:01 UTC
Investigating - Our monitoring processes indicate that some customers are experiencing an issue receiving tax calculations from the Vertex On-Demand environment. Vertex’s Production Support team is actively investigating the issue. We will share additional information on the Status page as soon as it is available.  If you have any questions, please submit a ticket via the Vertex Community.
Oct 4, 00:03 UTC
Oct 3, 2024

No incidents reported.

Oct 2, 2024

No incidents reported.

Oct 1, 2024

No incidents reported.

Sep 30, 2024

No incidents reported.

Sep 29, 2024

No incidents reported.

Sep 28, 2024

No incidents reported.