All Systems Operational

Vertex Address Cleansing Operational
Vertex Indirect Tax O Series Cloud Operational
Calc Operational
Portal Operational
Vertex Cloud Indirect Tax Operational
Calc Operational
Portal Operational
Vertex Indirect Tax O Series On-Demand Operational
Vertex Indirect Tax Returns North America On-Demand Operational
Vertex Cloud Payroll Tax Operational
Vertex Payroll Tax Q Series On-Demand Operational
Vertex e-Invoicing Operational
Vertex Certificate Center Operational
Vertex Cloud Data Integrity Operational
Vertex Exemption Certificate Wizard (ECW) Operational
Vertex Indirect Tax Intelligence Operational
Vertex O Series Edge Operational
Vertex Tax Performance Engine Operational
Vertex VAT Compliance Operational
Vertex Express Returns Operational
Vertex High Volume Reporting (HVR) Operational
Vertex for eCommerce Operational
Vertex for Marketplaces Operational
Vertex Invoice IQ Operational
Vertex Validator Operational
Cloud Returns Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance

Scheduled Maintenance

Maintenance in Vertex Express Returns Nov 25, 2025 05:00-11:00 UTC

Vertex will be performing maintenance on Tuesday, November 25th from 05:00 UTC to 11:00 UTC. Please note that Vertex Express Returns will be in maintenance mode during this window, meaning users will be unable to access the system during this time.
Posted on Oct 23, 2025 - 14:54 UTC

Maintenance in Vertex Indirect Tax Returns North America On-Demand Nov 26, 2025 02:00-07:00 UTC

Vertex will be performing maintenance on Wednesday, November 26th from 2:00 UTC to 7:00 UTC. Please note that Vertex Indirect Tax Returns North America On-Demand will be in maintenance mode during this window, meaning users will be unable to access the system during this time.
Posted on Oct 23, 2025 - 14:50 UTC

Maintenance in Vertex VAT Compliance Dec 1, 2025 23:00 - Dec 2, 2025 02:00 UTC

Vertex will be performing maintenance on Monday, December 1 from 23:00 UTC until Tuesday, December 2 02:00 UTC. Vertex VAT Compliance users will be unable to access the system during this time.
Posted on Oct 31, 2025 - 20:14 UTC
Nov 11, 2025

No incidents reported today.

Nov 10, 2025

No incidents reported.

Nov 9, 2025

No incidents reported.

Nov 8, 2025

No incidents reported.

Nov 7, 2025

No incidents reported.

Nov 6, 2025

No incidents reported.

Nov 5, 2025

No incidents reported.

Nov 4, 2025

No incidents reported.

Nov 3, 2025
Vertex Indirect Tax O Series On-Demand Service Disruption
Resolved - This incident has been resolved.
Nov 3, 18:40 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Nov 3, 18:36 UTC
Identified - The issue has been identified and a fix is being implemented.
Nov 3, 18:25 UTC
Investigating - Our monitoring processes indicate that some customers are experiencing an issue receiving tax calculations from the Vertex On-Demand environment. Vertex’s Production Support team is actively investigating the issue. We will share additional information on the Status page as soon as it is available.  If you have any questions, please submit a ticket via the Vertex Community.
Nov 3, 17:53 UTC
Nov 2, 2025

No incidents reported.

Nov 1, 2025
Vertex Certificate Center Performance Incident.
Resolved - This incident has been resolved.
Nov 1, 06:04 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Nov 1, 05:49 UTC
Identified - The issue has been identified and a fix is being implemented.
Nov 1, 04:39 UTC
Investigating - Vertex’s Production Support team has identified an issue with Vertex Certificate Center and is working quickly on the resolution. We will continue to update our Status page with the latest information available.  If you have any questions, please submit a support ticket via the Vertex Community.
Nov 1, 03:57 UTC
Oct 31, 2025
Maintenance in Vertex Indirect Tax Returns North America On-Demand
Completed - The scheduled maintenance has been completed.
Oct 31, 06:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 31, 01:00 UTC
Scheduled - Vertex will be performing maintenance on Friday, October 31 from 1:00 UTC to 6:00 UTC. Please note that Vertex Indirect Tax Returns North America On-Demand will be in maintenance mode during this window, meaning users will be unable to access the system during this time.
Sep 22, 14:37 UTC
Maintenance in Vertex VAT Compliance
Completed - The scheduled maintenance has been completed.
Oct 31, 05:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 31, 02:00 UTC
Scheduled - Vertex will be performing maintenance on Friday, October 31 from 02:00 UTC to 05:00 UTC. Vertex VAT Compliance users will be unable to access the system during this time.
Oct 1, 16:37 UTC
Oct 30, 2025
Vertex Certificate Center - Functionality Degradation
Resolved - This incident has been resolved.
Oct 30, 19:58 UTC
Identified - The issue has been identified and a fix is being implemented.
Oct 30, 19:42 UTC
Investigating - Our monitoring processes indicate that some customers are experiencing degradation with the Certificate Center sync functionality. Vertex’s Production Support team is actively investigating the issue. We will share additional information on the Status page as soon as it is available.  If you have any questions, please submit a ticket via the Vertex Community.
Oct 30, 19:30 UTC
Maintenance in Vertex Express Returns
Completed - The scheduled maintenance has been completed.
Oct 30, 10:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 30, 04:00 UTC
Scheduled - Vertex will be performing maintenance on Thursday, October 30 from 4:00 UTC to 10:00 UTC. Please note that Vertex Express Returns will be in maintenance mode during this window, meaning users will be unable to access the system during this time.
Sep 22, 14:35 UTC
Oct 29, 2025

No incidents reported.

Oct 28, 2025

No incidents reported.

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