All Systems Operational
Vertex Address Cleansing Operational
Vertex Indirect Tax O Series Cloud Operational
Calc Operational
Portal Operational
Vertex Cloud Indirect Tax Operational
Calc Operational
Portal Operational
Vertex Indirect Tax O Series On-Demand Operational
Vertex Indirect Tax Returns On-Demand Operational
Vertex Cloud Payroll Tax Operational
Vertex Payroll Tax Q Series On-Demand Operational
Vertex e-Invoicing Operational
Vertex Certificate Center Operational
Vertex Cloud Data Integrity Operational
Vertex Exemption Certificate Wizard (ECW) Operational
Vertex Indirect Tax Intelligence Operational
Vertex O Series Edge Operational
Vertex Tax Performance Engine Operational
Vertex VAT Compliance Operational
Vertex Express Returns Operational
Vertex High Volume Reporting (HVR) Operational
Vertex for eCommerce Operational
Vertex for Marketplaces Operational
Vertex Invoice IQ Operational
Vertex Validator Operational
Cloud Returns Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Maintenance in Vertex On-Demand Jan 18, 2025 05:00-11:00 UTC
Vertex will be performing maintenance on Saturday, January 18 from 5:00 UTC to 11:00 UTC. Customers might experience a slight degradation in calculation response times and/or a slight disruption in calculation response during this maintenance window.
Posted on Dec 11, 2024 - 16:54 UTC
Maintenance in Vertex On-Demand Jan 19, 2025 05:00-11:00 UTC
Vertex will be performing maintenance on Sunday, January 19 from 5:00 UTC to 11:00 UTC. Customers might experience a slight degradation in calculation response times and/or a slight disruption in calculation response during this maintenance window.
Posted on Dec 11, 2024 - 16:55 UTC
Maintenance in Vertex Cloud Indirect Tax - Portal Jan 19, 2025 05:00-11:00 UTC
Vertex will be performing maintenance on Sunday, January 19 from 05:00 to 11:00 UTC. Please note that the Vertex Cloud Portal will be in maintenance mode during this window, meaning users cannot access the portal, and there may be a delay in calculation response time.
Posted on Nov 20, 2024 - 17:54 UTC
Maintenance in Vertex Exemption Certificate Wizard (ECW) Jan 19, 2025 09:30-11:00 UTC
Vertex will be performing maintenance on Sunday, January 19 from 9:30 UTC to 11:00 UTC. Vertex Exemption Certificate Wizard users may be unable to access the system during this time.
Posted on Dec 16, 2024 - 14:27 UTC
Maintenance in Vertex Certificate Center Jan 19, 2025 09:30-11:00 UTC
Vertex will be performing maintenance on Sunday, January 19 from 9:30 UTC to 11:00 UTC. Vertex Certificate Center users may be unable to access the system during this time.
Posted on Dec 16, 2024 - 14:28 UTC
Maintenance in Vertex e-Invoicing Jan 25, 2025 23:00 - Jan 26, 2025 05:00 UTC
Vertex will be performing maintenance on Saturday, January 25 from 23:00 UTC – Sunday, January 26 05:00 UTC. Vertex e-Invoicing users will be still be able to access the system during this time.
Posted on Dec 12, 2024 - 13:43 UTC
Maintenance in Vertex Indirect Tax Intelligence Jan 26, 2025 05:00-11:00 UTC
Vertex will be performing maintenance on Sunday, January 26 from 05:00 UTC to 11:00 UTC. Vertex ITI users will be unable to access the system during this time.
Posted on Dec 23, 2024 - 15:21 UTC
Maintenance in Vertex Express Returns Jan 30, 2025 05:00-11:00 UTC
Vertex will be performing maintenance on Thursday, January 30 from 5:00 UTC to 11:00 UTC. Please note that Vertex Express Returns will be in maintenance mode during this window, meaning users will be unable to access the system during this time.
Posted on Dec 13, 2024 - 19:27 UTC
Maintenance in Vertex Indirect Tax Returns On-Demand Jan 31, 2025 02:00-07:00 UTC
Vertex will be performing maintenance on Friday, January 31 from 2:00 UTC to 7:00 UTC. Please note that Vertex Indirect Tax Returns On-Demand will be in maintenance mode during this window, meaning users will be unable to access the system during this time.
Posted on Jan 16, 2025 - 16:07 UTC
Maintenance in Vertex On-Demand Mar 15, 2025 04:00-10:00 UTC
Vertex will be performing maintenance on Saturday, March 15 from 4:00 UTC to 10:00 UTC. Customers might experience a slight degradation in calculation response times and/or a slight disruption in calculation response during this maintenance window.
Posted on Jan 16, 2025 - 15:58 UTC
Maintenance in Vertex On-Demand Mar 16, 2025 04:00-10:00 UTC
Vertex will be performing maintenance on Sunday, March 16 from 4:00 UTC to 10:00 UTC. Customers might experience a slight degradation in calculation response times and/or a slight disruption in calculation response during this maintenance window.
Posted on Jan 16, 2025 - 15:59 UTC
Past Incidents
Jan 17, 2025

No incidents reported today.

Jan 16, 2025

No incidents reported.

Jan 15, 2025
Maintenance in Vertex VAT Compliance
Completed - The scheduled maintenance has been completed.
Jan 15, 03:01 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 14, 21:01 UTC
Scheduled - Vertex will be performing maintenance for the January Release on Tuesday, January 14th from 23:01 UTC – 05:00 UTC. Vertex VAT Compliance users will be unable to access the system during this time.
Jan 11, 01:00 UTC
Jan 14, 2025
Jan 13, 2025

No incidents reported.

Jan 12, 2025

No incidents reported.

Jan 11, 2025

No incidents reported.

Jan 10, 2025

No incidents reported.

Jan 9, 2025

No incidents reported.

Jan 8, 2025

No incidents reported.

Jan 7, 2025
Vertex Indirect Tax Returns On-Demand Functionality Incident
Resolved - We have resolved the Vertex On-Demand issue. All Vertex On-Demand services have been fully restored to expected levels of performance. We will continue to monitor the situation to ensure all services and functionality continue to work as expected. We encourage you to validate your data as part of your normal process. If you have any questions, please submit a support ticket via the Vertex Community.
Jan 7, 01:29 UTC
Investigating - Our monitoring processes indicate some customers are experiencing a functionality degradation that may be resulting in service interruption within the Vertex On-Demand RETURNS environment. We are actively investigating and are troubleshooting the issue. We will provide an update as soon as possible. Thank you for your patience. If you have any questions, please submit a support ticket via the Vertex Community.
Jan 6, 21:45 UTC
Jan 6, 2025
Jan 5, 2025
Maintenance in Vertex On-Demand
Completed - The scheduled maintenance has been completed.
Jan 5, 11:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 5, 05:00 UTC
Scheduled - Vertex will be performing maintenance on Sunday, January 5 from 5:00 UTC to 11:00 UTC. Customers might experience a slight degradation in calculation response times and/or a slight disruption in calculation response during this maintenance window.
Dec 12, 14:37 UTC
Jan 4, 2025

No incidents reported.

Jan 3, 2025

No incidents reported.

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