Update - We are continuing work to resolve this issue.
Dec 16, 2025 - 17:28 UTC
Identified - Vertex’s Production Support team has identified an issue affecting a small group of customers and is working quickly on the resolution. We will continue to update our Status page with the latest information available. If you have any questions, please submit a support ticket via the Vertex Community.
Vertex will be performing maintenance on Tuesday, December 30 from 05:00 UTC to 11:00 UTC. Please note that Vertex Express Returns will be in maintenance mode during this window, meaning users will be unable to access the system during this time. Posted on
Nov 25, 2025 - 18:49 UTC
Vertex will be performing maintenance on Tuesday, December 30 from 23:00 UTC until Wednesday, December 31 02:00 UTC. Vertex VAT Compliance users will be unable to access the system during this time Posted on
Nov 20, 2025 - 15:56 UTC
Vertex will be performing maintenance on Wednesday, December 31 from 2:00 UTC to 7:00 UTC. Please note that Vertex Indirect Tax Returns North America On-Demand will be in maintenance mode during this window, meaning users will be unable to access the system during this time. Posted on
Nov 25, 2025 - 18:51 UTC
Vertex will be performing maintenance on Sunday, January 11 from 5:00 UTC to 11:00 UTC. Customers might experience an interruption in service during this maintenance window. Posted on
Dec 09, 2025 - 22:01 UTC
Vertex will be performing maintenance on Sunday, January 18 from 05:00 to 11:00 UTC. Please note that the Vertex Cloud Portal will be in maintenance mode during this window, meaning users cannot access the portal, and there may be a delay in calculation response time. Posted on
Dec 10, 2025 - 21:19 UTC
Vertex will be performing maintenance on Sunday, January 18 from 5:00 UTC to 11:00 UTC. Customers might experience an interruption in service during this maintenance window. Posted on
Dec 09, 2025 - 22:01 UTC
Vertex will be performing maintenance on Sunday, January 25 from 5:00 UTC to 11:00 UTC. Customers might experience an interruption in service during this maintenance window. Posted on
Dec 09, 2025 - 22:05 UTC
Vertex will be performing maintenance on Sunday, February 1 from 5:00 UTC to 11:00 UTC. Customers might experience an interruption in service during this maintenance window. Posted on
Dec 09, 2025 - 22:05 UTC
Vertex will be performing maintenance on Sunday, February 8 from 5:00 UTC to 11:00 UTC. Customers might experience an interruption in service during this maintenance window. Posted on
Dec 09, 2025 - 22:08 UTC
Vertex will be performing maintenance on Sunday, February 15 from 5:00 UTC to 11:00 UTC. Customers might experience an interruption in service during this maintenance window. Posted on
Dec 09, 2025 - 22:09 UTC
Past Incidents
Dec 16, 2025
Unresolved incident: Vertex Indirect Tax O Series On-Demand Service Disruption.
Completed -
The scheduled maintenance has been completed.
Dec 14, 11:00 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 14, 05:00 UTC
Scheduled -
Vertex will be performing maintenance on Sunday, December 14 from 5:00 UTC to 11:00 UTC. Customers might experience an interruption in service during this maintenance window.
Dec 9, 21:54 UTC
Resolved -
This incident has been resolved.
Dec 9, 12:21 UTC
Monitoring -
A fix has been implemented and we are monitoring the results.
Dec 9, 12:12 UTC
Identified -
Vertex’s Production Support team has identified an issue affecting a small group of customers and is working quickly on the resolution. We will continue to update our Status page with the latest information available. If you have any questions, please submit a support ticket via the Vertex Community.
Completed -
The scheduled maintenance has been completed.
Dec 2, 02:00 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 1, 23:00 UTC
Scheduled -
Vertex will be performing maintenance on Monday, December 1 from 23:00 UTC until Tuesday, December 2 02:00 UTC. Vertex VAT Compliance users will be unable to access the system during this time.
Oct 31, 20:14 UTC