All Systems Operational
Vertex Address Cleansing Operational
Vertex Indirect Tax O Series Cloud Operational
Calc Operational
Portal Operational
Vertex Cloud Indirect Tax Operational
Calc Operational
Portal Operational
Vertex Indirect Tax O Series On-Demand Operational
Vertex Indirect Tax Returns On-Demand Operational
Vertex Cloud Payroll Tax Operational
Vertex Payroll Tax Q Series On-Demand Operational
Vertex Certificate Center Operational
Vertex Cloud Data Integrity Operational
Vertex Exemption Certificate Wizard (ECW) Operational
Vertex Indirect Tax Intelligence Operational
Vertex O Series Edge Operational
Vertex Tax Performance Engine Operational
Vertex VAT Compliance Operational
Vertex High Volume Reporting (HVR) Operational
Vertex for eCommerce Operational
Vertex for Marketplaces Operational
Vertex Invoice IQ Operational
Vertex Validator Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Maintenance in Vertex On-Demand Jul 20, 2024 04:00-10:00 UTC
Vertex will be performing maintenance on Saturday, July 20, 2024 from 4:00 UTC to 10:00 UTC. Customers might experience a slight degradation in calculation response times and/or a slight disruption in calculation response during this maintenance window.
Posted on May 23, 2024 - 14:29 UTC
Maintenance in Vertex On-Demand Jul 21, 2024 04:00-10:00 UTC
Vertex will be performing maintenance on Sunday, July 21, 2024 from 4:00 UTC to 10:00 UTC. Customers might experience a slight degradation in calculation response times and/or a slight disruption in calculation response during this maintenance window.
Posted on May 23, 2024 - 14:31 UTC
Past Incidents
Jun 23, 2024
Completed - The scheduled maintenance has been completed.
Jun 23, 06:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 23, 04:00 UTC
Scheduled - Vertex will be performing maintenance on Sunday, June 23, 2024 from 4:00-6:00 UTC. Customers might experience an interruption in service during this time.
Jun 6, 21:03 UTC
Jun 22, 2024

No incidents reported.

Jun 21, 2024
Resolved - We have resolved the Vertex On-Demand issue. All Vertex On-Demand services have been fully restored to expected levels of performance. We will continue to monitor the situation to ensure all services and functionality continue to work as expected. If you have any questions, please submit a support ticket via the Vertex Community.
Jun 21, 11:20 UTC
Jun 20, 2024

No incidents reported.

Jun 19, 2024

No incidents reported.

Jun 18, 2024

No incidents reported.

Jun 17, 2024
Completed - The scheduled maintenance has been completed.
Jun 17, 20:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 17, 19:30 UTC
Scheduled - Vertex will be performing maintenance on Monday, June 17th from 19:30 UTC - 20:30 UTC. Vertex VAT Compliance users will be unable to access the system during this time.
Jun 14, 19:50 UTC
Jun 16, 2024

No incidents reported.

Jun 15, 2024

No incidents reported.

Jun 14, 2024
Completed - The scheduled maintenance has been completed.
Jun 14, 11:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 14, 10:00 UTC
Update - We will be undergoing scheduled maintenance during this time.
Jun 14, 03:03 UTC
Scheduled - Vertex will be performing network maintenance on Friday, June 14, 2024 from 10:00-11:00 UTC. No impact to customers is anticipated.
Jun 13, 12:41 UTC
Completed - The scheduled maintenance has been completed.
Jun 14, 00:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 14, 00:00 UTC
Scheduled - The Indirect Tax Intelligence (ITI) application will be unavailable on Friday, June 14, 2024 from 0:00 - 0:30 UTC for environment updates.
Jun 12, 19:12 UTC
Jun 13, 2024
Resolved - We have resolved the Vertex On-Demand issue. All Vertex On-Demand services have been fully restored to expected levels of performance. We will continue to monitor the situation to ensure all services and functionality continue to work as expected. We encourage you to validate your data as part of your normal process. If you have any questions, please submit a support ticket via the Vertex Community.
Jun 13, 20:16 UTC
Identified - Vertex’s Production Support team has identified the issue and is working quickly on the resolution. We will continue to update our Status page with the latest information available.  If you have any questions, please submit a support ticket via the Vertex Community.

Vertex Community

Jun 13, 17:56 UTC
Jun 12, 2024

No incidents reported.

Jun 11, 2024

No incidents reported.

Jun 10, 2024
Resolved - This incident has been resolved.
Jun 10, 22:40 UTC
Identified - VOD Production Support and Engineering have identified the issue and is in-progress implementing a solution
Jun 10, 20:44 UTC
Investigating - VOD Production Support and Engineering are investigating a business blocking feature degradation resulting in the VOD Returns extract failing for a limited number of customers.
Jun 10, 19:55 UTC
Jun 9, 2024
Completed - The scheduled maintenance has been completed.
Jun 9, 10:01 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 9, 04:01 UTC
Scheduled - Vertex will be performing maintenance on Sunday, June 9, 2024 from 4:00 UTC to 10:00 UTC. Customers might experience a slight degradation in calculation response times and/or a slight disruption in calculation response during this maintenance window.
May 22, 17:05 UTC
Completed - The scheduled maintenance has been completed.
Jun 9, 10:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 9, 04:00 UTC
Scheduled - Vertex will be performing maintenance on Sunday, June 9th, 2024, from 04:00 - 10:00 UTC. Please note that the Vertex Cloud Portal will be in maintenance mode during this window, meaning users cannot access the portal, and there may be a delay in calculation response time.
May 10, 14:34 UTC
Completed - The scheduled maintenance has been completed.
Jun 9, 00:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 8, 22:00 UTC
Scheduled - Vertex will be performing maintenance for monthly data updates on Saturday, June 8th from 22:00 UTC – 00:00 UTC. Vertex VAT Compliance users will be unable to access the system during this time.
May 21, 15:26 UTC