Vertex Inc Status

All Systems Operational

Vertex Address Cleansing Operational

Vertex Indirect Tax O Series Cloud Operational

Calc Operational

Portal Operational

Vertex Cloud Indirect Tax Operational

Calc Operational

Portal Operational

Vertex Indirect Tax O Series On-Demand Operational

Vertex Indirect Tax Returns On-Demand Operational

Vertex Cloud Payroll Tax Operational

Vertex Payroll Tax Q Series On-Demand Operational

Vertex e-Invoicing Operational

Vertex Certificate Center Operational

Vertex Cloud Data Integrity Operational

Vertex Exemption Certificate Wizard (ECW) Operational

Vertex Indirect Tax Intelligence Operational

Vertex O Series Edge Operational

Vertex Tax Performance Engine Operational

Vertex VAT Compliance Operational

Vertex High Volume Reporting (HVR) Operational

Vertex for eCommerce Operational

Vertex for Marketplaces Operational

Vertex Invoice IQ Operational

Vertex Validator Operational

Cloud Returns Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Scheduled Maintenance

Maintenance in Vertex Indirect Tax Intelligence Oct 20, 2024 04:00-10:00 UTC

Vertex will be performing maintenance on Sunday, October 20, 2024, from 04:00 UTC to 10:00 UTC. Vertex ITI users will be unable to access the system during this time.
Posted on Sep 30, 2024 - 20:28 UTC

Vertex Indirect Tax Returns On-Demand Oct 30, 2024 01:00-07:00 UTC

Vertex will be performing maintenance on Wednesday, October 30th from 1:00 UTC to 6:00 UTC. Please note that Vertex Indirect Tax Returns On-Demand will be in maintenance mode during this window, meaning users will be unable to access the system during this time.
Posted on Oct 11, 2024 - 14:12 UTC

Maintenance in Vertex On-Demand Nov 9, 2024 05:00-11:00 UTC

Vertex will be performing maintenance on Saturday, November 9, 2024 from 5:00 UTC to 11:00 UTC. Customers might experience a slight degradation in calculation response times and/or a slight disruption in calculation response during this maintenance window.
Posted on Sep 19, 2024 - 19:10 UTC

Maintenance in Vertex On-Demand Nov 10, 2024 05:00-11:00 UTC

Vertex will be performing maintenance on Sunday, November 10, 2024 from 5:00 UTC to 11:00 UTC. Customers might experience a slight degradation in calculation response times and/or a slight disruption in calculation response during this maintenance window.
Posted on Sep 19, 2024 - 19:12 UTC

Past Incidents

Oct 12, 2024

No incidents reported today.

Oct 11, 2024

No incidents reported.

Oct 10, 2024

No incidents reported.

Oct 9, 2024

No incidents reported.

Oct 8, 2024

Emergency Maintenance in Vertex Certificate Center

Completed - The scheduled maintenance has been completed.
Oct 8, 06:00 UTC

Update - Scheduled maintenance is still in progress. We will provide updates as necessary.
Oct 8, 03:34 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 8, 01:00 UTC

Scheduled - Vertex will be performing maintenance on Tuesday, October 8, 2024 from 01:00 - 04:00 UTC. Vertex Certificate Center users will be unable to access the system during this time.
Oct 7, 17:01 UTC

Oct 7, 2024

No incidents reported.

Oct 6, 2024

Maintenance in Vertex VAT Compliance

Completed - The scheduled maintenance has been completed.
Oct 6, 01:00 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 5, 22:00 UTC

Scheduled - Vertex will be performing maintenance on Saturday, October 5th 22:00 UTC – Sunday, October 6th 01:00 UTC. Vertex VAT Compliance users will be unable to access the system during this time.
Sep 18, 17:53 UTC

Oct 5, 2024

Oct 4, 2024

Vertex Indirect Tax O Series On-Demand Service Disruption

Resolved - This incident has been resolved.
Oct 4, 05:51 UTC

Update - We are continuing to monitor for any further issues.
Oct 4, 05:37 UTC

Monitoring - A fix has been implemented and we are monitoring the results.
Oct 4, 05:30 UTC

Update - We are continuing to investigate this issue.
Oct 4, 04:38 UTC

Update - We are continuing to investigate this issue.
Oct 4, 04:01 UTC

Investigating - Our monitoring processes indicate that some customers are experiencing an issue receiving tax calculations from the Vertex On-Demand environment. Vertex’s Production Support team is actively investigating the issue. We will share additional information on the Status page as soon as it is available.  If you have any questions, please submit a ticket via the Vertex Community.
Oct 4, 00:03 UTC

Oct 3, 2024

No incidents reported.

Oct 2, 2024

No incidents reported.

Oct 1, 2024

No incidents reported.

Sep 30, 2024

No incidents reported.

Sep 29, 2024

No incidents reported.

Sep 28, 2024

No incidents reported.