All Systems Operational

Vertex Address Cleansing Operational
Vertex Indirect Tax O Series Cloud Operational
Calc Operational
Portal Operational
Vertex Cloud Indirect Tax Operational
Calc Operational
Portal Operational
Vertex Indirect Tax O Series On-Demand Operational
Vertex Indirect Tax Returns North America On-Demand Operational
Vertex Cloud Payroll Tax Operational
Vertex Payroll Tax Q Series On-Demand Operational
Vertex e-Invoicing Operational
Vertex Certificate Center Operational
Vertex Cloud Data Integrity Operational
Vertex Exemption Certificate Wizard (ECW) Operational
Vertex Indirect Tax Intelligence Operational
Vertex O Series Edge Operational
Vertex Tax Performance Engine Operational
Vertex VAT Compliance Operational
Vertex Express Returns Operational
Vertex High Volume Reporting (HVR) Operational
Vertex for eCommerce Operational
Vertex for Marketplaces Operational
Vertex Invoice IQ Operational
Vertex Validator Operational
Cloud Returns Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance

Scheduled Maintenance

Maintenance in Vertex VAT Compliance May 24, 2025 22:00 - May 25, 2025 02:00 UTC

Vertex will be performing maintenance on Saturday, May 24 from 22:00 UTC – Sunday, May 25 02:00 UTC. Vertex VAT Compliance users will be unable to access the system during this time.
Posted on Apr 18, 2025 - 16:34 UTC

Maintenance in Vertex e-Invoicing May 24, 2025 22:00 - May 25, 2025 00:00 UTC

Vertex will be performing maintenance on Saturday, May 24 from 22:00 UTC – Sunday, May 25 00:00 UTC. Vertex e-Invoicing users will be unable to access the system during this time.
Posted on Apr 24, 2025 - 18:57 UTC

Maintenance in Vertex Indirect Tax O Series Cloud May 25, 2025 04:00-06:00 UTC

Vertex will be performing maintenance on Sunday, May 25 from 4:00 UTC to 6:00 UTC. Customers might experience an interruption in service during this maintenance window.
Posted on Apr 16, 2025 - 20:40 UTC

Maintenance in Vertex Indirect Tax O Series On-Demand May 25, 2025 04:00-06:00 UTC

Vertex will be performing maintenance on Sunday, May 25 from 4:00 UTC to 6:00 UTC. Customers might experience an interruption in service during this maintenance window.
Posted on Apr 16, 2025 - 20:40 UTC

Maintenance in Vertex Cloud Indirect Tax May 25, 2025 04:00-06:00 UTC

Vertex will be performing maintenance on Sunday, May 25 from 4:00 UTC to 6:00 UTC. Customers might experience an interruption in service during this maintenance window.
Posted on Apr 16, 2025 - 20:40 UTC

Maintenance in Vertex Indirect Tax Returns North America On-Demand May 30, 2025 01:00-06:00 UTC

Vertex will be performing maintenance on Friday, May 30 from 01:00 UTC to 06:00 UTC. Please note that Vertex Indirect Tax Returns North America On-Demand will be in maintenance mode during this window, meaning users will be unable to access the system during this time.
Posted on Apr 28, 2025 - 14:44 UTC

Maintenance in Vertex Express Returns May 30, 2025 06:00-10:00 UTC

Vertex will be performing maintenance on Friday, May 30 from 6:00 UTC to 10:00 UTC. Please note that Vertex Express Returns will be in maintenance mode during this window, meaning users will be unable to access the system during this time.
Posted on Apr 28, 2025 - 14:40 UTC

Maintenance in Vertex VAT Compliance May 30, 2025 22:00 - May 31, 2025 00:00 UTC

Vertex will be performing maintenance on Friday, May 30 from 22:00 UTC – Saturday, May 31 00:00 UTC. Vertex VAT Compliance users will be unable to access the system during this time.
Posted on Apr 18, 2025 - 16:32 UTC

Maintenance in Vertex Exemption Certificate Wizard (ECW) Jun 8, 2025 09:00-10:00 UTC

Vertex will be performing maintenance on Sunday, June 8 from 9:00 UTC to 10:00 UTC. Vertex Exemption Certificate Wizard users may be unable to access the system during this time.
Posted on May 08, 2025 - 12:56 UTC
May 20, 2025

No incidents reported today.

May 19, 2025

No incidents reported.

May 18, 2025
Maintenance in Vertex On-Demand
Completed - The scheduled maintenance has been completed.
May 18, 10:01 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 18, 04:00 UTC
Scheduled - Vertex will be performing maintenance on Sunday, May 18 from 4:00 UTC to 10:00 UTC. Customers might experience a slight degradation in calculation response times and/or a slight disruption in calculation response during this maintenance window.
Apr 9, 16:15 UTC
Maintenance in Vertex Cloud Indirect Tax - Portal
Completed - The scheduled maintenance has been completed.
May 18, 10:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 18, 04:01 UTC
Scheduled - Vertex will be performing maintenance on Sunday, May 18 from 04:00 to 10:00 UTC. Please note that the Vertex Cloud Portal will be in maintenance mode during this window, meaning users cannot access the portal, and there may be a delay in calculation response time.
Apr 15, 15:10 UTC
May 17, 2025

No incidents reported.

May 16, 2025

No incidents reported.

May 15, 2025
Vertex Indirect Tax O Series On-Demand Service Disruption
Resolved - This incident has been resolved.
May 15, 16:15 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
May 15, 14:17 UTC
Identified - The issue has been identified and a fix is being implemented.
May 15, 12:02 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
May 15, 11:12 UTC
Update - We are continuing to work on a fix for this issue.
May 15, 10:55 UTC
Update - We are continuing to work on a fix for this issue.
May 15, 10:16 UTC
Identified - Vertex’s Production Support team has identified an issue affecting a small group of customers and is working quickly on the resolution. We will continue to update our Status page with the latest information available.  If you have any questions, please submit a support ticket via the Vertex Community.
May 15, 09:35 UTC
May 14, 2025

No incidents reported.

May 13, 2025

No incidents reported.

May 12, 2025

No incidents reported.

May 11, 2025
Maintenance in Vertex Indirect Tax O Series On-Demand
Completed - The scheduled maintenance has been completed.
May 11, 10:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 11, 04:00 UTC
Scheduled - Vertex will be performing maintenance on Sunday, May 11 from 4:00 UTC to 10:00 UTC. Customers might experience an interruption in service during this maintenance window. Customers with .na1, .eu1, or .oeu in their URL are not impacted by this maintenance.
Mar 7, 17:43 UTC
May 10, 2025

No incidents reported.

May 9, 2025
Emergency Maintenance in Vertex Express Returns
Completed - The scheduled maintenance has been completed.
May 9, 10:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 9, 08:00 UTC
Scheduled - Vertex will be performing maintenance on Friday, May 9 from 08:00 UTC to 10:00 UTC. Please note that Vertex Express Returns will be in maintenance mode during this window, meaning users will be unable to access the system during this time.
May 7, 17:38 UTC
Emergency Maintenance in Vertex Indirect Tax Returns North America On-Demand
Completed - The scheduled maintenance has been completed.
May 9, 06:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 9, 01:00 UTC
Scheduled - Vertex will be performing maintenance on Friday, May 9 from 01:00 UTC to 06:00 UTC. Please note that Vertex Indirect Tax Returns North America On-Demand will be in maintenance mode during this window, meaning users will be unable to access the system during this time.
May 7, 17:39 UTC
May 8, 2025

No incidents reported.

May 7, 2025

No incidents reported.

May 6, 2025

No incidents reported.

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