All Systems Operational
Vertex Address Cleansing Operational
Vertex Indirect Tax O Series Cloud Operational
Calc Operational
Portal Operational
Vertex Cloud Indirect Tax Operational
Calc Operational
Portal Operational
Vertex Indirect Tax O Series On-Demand Operational
Vertex Indirect Tax Returns On-Demand Operational
Vertex Cloud Payroll Tax Operational
Vertex Payroll Tax Q Series On-Demand Operational
Vertex Certificate Center Operational
Vertex Cloud Data Integrity Operational
Vertex Exemption Certificate Wizard (ECW) Operational
Vertex Indirect Tax Intelligence Operational
Vertex O Series Edge Operational
Vertex Tax Performance Engine Operational
Vertex VAT Compliance Operational
Vertex High Volume Reporting (HVR) Operational
Vertex for eCommerce Operational
Vertex for Marketplaces Operational
Vertex Invoice IQ Operational
Vertex Validator Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Maintenance in Vertex VAT Compliance Mar 9, 2024 23:15 - Mar 10, 2024 01:15 UTC
Vertex will be performing maintenance from Saturday, March 9th, from 23:15 UTC to Sunday, March 10th at 01:15 UTC. Vertex VAT Compliance users will be unable to access the system during this time.
Posted on Feb 26, 2024 - 17:14 UTC
Vertex will be performing maintenance on Sunday, March 10, 2024, from 9:00 - 10:00 UTC. Vertex Exemption Certificate Wizard users will be unable to access the system during this time.
Posted on Feb 22, 2024 - 18:36 UTC
Maintenance in Vertex On-Demand Mar 23, 2024 04:00-10:00 UTC
Vertex will be performing maintenance on Saturday, March 23, 2024 from 4:00 UTC to 10:00 UTC.

Customers might experience a slight degradation in calculation response times and/or a slight disruption in calculation response during these maintenance windows.

Posted on Feb 14, 2024 - 15:32 UTC
Maintenance in Vertex On-Demand Mar 24, 2024 04:00-10:00 UTC
Vertex will be performing maintenance on Sunday, March 24, 2024 from 4:00 UTC to 10:00 UTC.

Customers might experience a slight degradation in calculation response times and/or a slight disruption in calculation response during this maintenance windows.

Posted on Feb 14, 2024 - 15:34 UTC
Past Incidents
Feb 29, 2024

No incidents reported today.

Feb 28, 2024

No incidents reported.

Feb 27, 2024

No incidents reported.

Feb 26, 2024

No incidents reported.

Feb 25, 2024
Completed - The scheduled maintenance has been completed.
Feb 25, 11:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 25, 05:00 UTC
Scheduled - Vertex will be performing maintenance on Sunday, February 25th, 2024, from 5:00 UTC to 11:00 UTC.

Customers might experience a slight degradation in calculation response times and/or a slight disruption in calculation response during these maintenance windows.

Jan 22, 21:15 UTC
Completed - The scheduled maintenance has been completed.
Feb 25, 08:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 25, 05:01 UTC
Scheduled - Vertex will be performing maintenance on O Series Edge on Sunday, February 25th, 2024, from 05:00 UTC to 08:00 UTC. Customers will not be able to access the O Series Edge UI or update container images during this time. Any container instances created and deployed prior to the maintenance window will be unaffected and will continue calculating tax as intended.
Feb 7, 14:56 UTC
Feb 24, 2024
Completed - The scheduled maintenance has been completed.
Feb 24, 11:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 24, 05:00 UTC
Scheduled - Vertex will be performing maintenance on Saturday, February 24th, 2024 from 5:00 UTC to 11:00 UTC.

Customers might experience a slight degradation in calculation response times and/or a slight disruption in calculation response during these maintenance windows.

Jan 22, 21:14 UTC
Feb 23, 2024

No incidents reported.

Feb 22, 2024

No incidents reported.

Feb 21, 2024
Completed - The scheduled maintenance has been completed.
Feb 21, 16:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 21, 15:00 UTC
Scheduled - The Vertex Tax Performance Engine CDP environment will be unavailable on Wednesday, February 21, 2024, from 15:00 - 16:00 UTC for environment updates.
Feb 21, 14:36 UTC
Feb 20, 2024

No incidents reported.

Feb 19, 2024

No incidents reported.

Feb 18, 2024
Completed - The scheduled maintenance has been completed.
Feb 18, 11:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 18, 05:00 UTC
Scheduled - The Vertex Tax Performance Engine CDP environment will be unavailable on Sunday, February 18, 2024, from 5:00 - 11:00 UTC for environment updates.
Feb 16, 15:01 UTC
Completed - The scheduled maintenance has been completed.
Feb 18, 01:15 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 17, 23:15 UTC
Scheduled - Vertex will be performing maintenance on Saturday, February 17, from 23:15 UTC until Sunday, February 18, 01:15 UTC. Vertex VAT Compliance users will be unable to access the system during this time.
Feb 9, 21:08 UTC
Feb 17, 2024
Feb 16, 2024

No incidents reported.

Feb 15, 2024

No incidents reported.