All Systems Operational

Vertex Address Cleansing Operational
Vertex Indirect Tax O Series Cloud Operational
Calc Operational
Portal Operational
Vertex Cloud Indirect Tax Operational
Calc Operational
Portal Operational
Vertex Indirect Tax O Series On-Demand Operational
Vertex Indirect Tax Returns North America On-Demand Operational
Vertex Cloud Payroll Tax Operational
Vertex Payroll Tax Q Series On-Demand Operational
Vertex e-Invoicing Operational
Vertex Certificate Center Operational
Vertex Cloud Data Integrity Operational
Vertex Exemption Certificate Wizard (ECW) Operational
Vertex Indirect Tax Intelligence Operational
Vertex O Series Edge Operational
Vertex Tax Performance Engine Operational
Vertex VAT Compliance Operational
Vertex Express Returns Operational
Vertex High Volume Reporting (HVR) Operational
Vertex for eCommerce Operational
Vertex for Marketplaces Operational
Vertex Invoice IQ Operational
Vertex Validator Operational
Cloud Returns Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance

Scheduled Maintenance

Maintenance in Vertex Indirect Tax O Series On-Demand Mar 29, 2026 04:00-10:00 UTC

Vertex will be performing maintenance on Sunday, March 29 from 4:00 UTC to 10:00 UTC. Customers might experience an interruption in service during this maintenance window. Only customers with .na1 or .eu1 in their URL are impacted by this maintenance.
Posted on Mar 02, 2026 - 19:06 UTC

Maintenance in Vertex Express Returns Mar 30, 2026 04:00-06:00 UTC

Vertex will be performing maintenance on Monday, March 30 from 04:00 UTC to 6:00 UTC. Please note that Vertex Express Returns will be in maintenance mode during this window, meaning users will be unable to access the system during this time.
Posted on Feb 24, 2026 - 19:59 UTC

Maintenance in Vertex Indirect Tax Returns North America On-Demand Mar 31, 2026 01:00-06:00 UTC

Vertex will be performing maintenance on Tuesday, March 31 from 1:00 UTC to 6:00 UTC. Please note that Vertex Indirect Tax Returns North America On-Demand will be in maintenance mode during this window, meaning users will be unable to access the system during this time.
Posted on Feb 24, 2026 - 19:57 UTC

Maintenance in Vertex VAT Compliance Mar 31, 2026 22:00 - Apr 1, 2026 01:00 UTC

Vertex will be performing maintenance on Tuesday, March 31 from 22:00 UTC until Wednesday, April 1 01:00 UTC. Vertex VAT Compliance users will be unable to access the system during this time.
Posted on Mar 03, 2026 - 16:23 UTC

Maintenance in Vertex e-Invoicing Apr 8, 2026 16:00-18:00 UTC

Vertex will be performing maintenance on Wednesday, April 8 from 16:00 UTC – 18:00 UTC. Vertex e-Invoicing users will be unable to access the system during this time.
Posted on Mar 06, 2026 - 20:30 UTC

Maintenance in Vertex Indirect Tax O Series On-Demand Apr 12, 2026 04:00-10:00 UTC

Vertex will be performing maintenance on Sunday, April 12 from 4:00 UTC to 10:00 UTC. Customers might experience an interruption in service during this maintenance window. Only customers with .na1 or .eu1 in their URL are impacted by this maintenance.
Posted on Mar 02, 2026 - 19:07 UTC

Maintenance in Vertex Exemption Certificate Wizard Apr 12, 2026 09:00-10:00 UTC

Vertex will be performing maintenance on Sunday, April 12 from 9:00 UTC to 10:00 UTC. Customers might experience an interruption in service during this maintenance window.
Posted on Mar 03, 2026 - 16:26 UTC

Maintenance in Vertex for Marketplaces Apr 14, 2026 08:00-09:00 UTC

Vertex will be performing maintenance on Tuesday, April 14 from 08:00 UTC to 09:00 UTC. Vertex for Marketplaces users will be unable to access the system during this time.
Posted on Mar 06, 2026 - 21:21 UTC

Maintenance in Vertex Validator Apr 14, 2026 08:00-09:00 UTC

Vertex will be performing maintenance on Tuesday, April 14 from 08:00 UTC to 09:00 UTC. Vertex Validator users will be unable to access the system during this time.
Posted on Mar 06, 2026 - 21:22 UTC

Maintenance in Vertex Indirect Tax O Series On-Demand Apr 19, 2026 04:00-10:00 UTC

Vertex will be performing maintenance on Sunday, April 19 from 4:00 UTC to 10:00 UTC. Customers might experience an interruption in service during this maintenance window. Only customers with .na1 or .eu1 in their URL are impacted by this maintenance.
Posted on Mar 02, 2026 - 19:08 UTC

Maintenance in Vertex Indirect Tax O Series On-Demand Apr 26, 2026 04:00-10:00 UTC

Vertex will be performing maintenance on Sunday, April 26 from 4:00 UTC to 10:00 UTC. Customers might experience an interruption in service during this maintenance window. Only customers with .na1 or .eu1 in their URL are impacted by this maintenance.
Posted on Mar 02, 2026 - 19:09 UTC
Mar 14, 2026

No incidents reported today.

Mar 13, 2026
Urgent Maintenance in Vertex Express Returns
Completed - The scheduled maintenance has been completed.
Mar 13, 08:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 13, 06:00 UTC
Scheduled - Vertex will be performing maintenance on Friday, March 13th from 06:00 UTC to 08:00 UTC. Please note that Vertex Express Returns will be in maintenance mode during this window, meaning users will be unable to access the system during this time.
Mar 10, 17:44 UTC
Mar 12, 2026

No incidents reported.

Mar 11, 2026

No incidents reported.

Mar 10, 2026

No incidents reported.

Mar 9, 2026

No incidents reported.

Mar 8, 2026

No incidents reported.

Mar 7, 2026

No incidents reported.

Mar 6, 2026

No incidents reported.

Mar 5, 2026
Urgent Maintenance in Vertex VAT Compliance
Completed - The scheduled maintenance has been completed.
Mar 5, 01:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 4, 23:00 UTC
Scheduled - Vertex will be performing maintenance on Wednesday, March 4 from 23:00 UTC until Thursday, March 5 01:00 UTC. Vertex VAT Compliance users will be unable to access the system during this time.
Feb 27, 20:10 UTC
Mar 4, 2026
Vertex Certificate Center Service Degradation
Resolved - We have resolved the Vertex Certificate Center issue. All Certificate Center services have been fully restored to expected levels of performance. We will continue to monitor the situation to ensure all services and functionality continue to work as expected. We encourage you to validate your data as part of your normal process. If you have any questions, please submit a support ticket via the Vertex Community.
Mar 4, 23:22 UTC
Monitoring - Vertex’s Production Support team identified and addressed the issue. The team continues to monitor service to ensure full performance for all customers.  If you have any questions, please submit a support ticket via the Vertex Community.
Mar 4, 23:14 UTC
Identified - The issue has been identified and a fix is being implemented.
Mar 4, 22:45 UTC
Investigating - Our monitoring processes indicate that some customers are experiencing delay with the Certificate Center bulk upload functionality. Vertex’s Production Support team is actively investigating the issue. We will share additional information on the Status page as soon as it is available.  If you have any questions, please submit a ticket via the Vertex Community.
Mar 4, 19:59 UTC
Mar 3, 2026

No incidents reported.

Mar 2, 2026

No incidents reported.

Mar 1, 2026

No incidents reported.

Feb 28, 2026

No incidents reported.

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