All Systems Operational
Vertex Address Cleansing Operational
Vertex Indirect Tax O Series Cloud Operational
Calc Operational
Portal Operational
Vertex Cloud Indirect Tax Operational
Calc Operational
Portal Operational
Vertex Indirect Tax O Series On-Demand Operational
Vertex Indirect Tax Returns On-Demand Operational
Vertex Cloud Payroll Tax Operational
Vertex Payroll Tax Q Series On-Demand Operational
Vertex e-Invoicing Operational
Vertex Certificate Center Operational
Vertex Cloud Data Integrity Operational
Vertex Exemption Certificate Wizard (ECW) Operational
Vertex Indirect Tax Intelligence Operational
Vertex O Series Edge Operational
Vertex Tax Performance Engine Operational
Vertex VAT Compliance Operational
Vertex Express Returns Operational
Vertex High Volume Reporting (HVR) Operational
Vertex for eCommerce Operational
Vertex for Marketplaces Operational
Vertex Invoice IQ Operational
Vertex Validator Operational
Cloud Returns Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Maintenance in Vertex On-Demand Mar 15, 2025 04:00-10:00 UTC
Vertex will be performing maintenance on Saturday, March 15 from 4:00 UTC to 10:00 UTC. Customers might experience a slight degradation in calculation response times and/or a slight disruption in calculation response during this maintenance window.
Posted on Jan 16, 2025 - 15:58 UTC
Maintenance in Vertex On-Demand Mar 16, 2025 04:00-10:00 UTC
Vertex will be performing maintenance on Sunday, March 16 from 4:00 UTC to 10:00 UTC. Customers might experience a slight degradation in calculation response times and/or a slight disruption in calculation response during this maintenance window.
Posted on Jan 16, 2025 - 15:59 UTC
Past Incidents
Feb 8, 2025

No incidents reported today.

Feb 7, 2025
Completed - The scheduled maintenance has been completed.
Feb 7, 11:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 7, 09:00 UTC
Scheduled - Vertex will be performing maintenance on Friday, February 7 from 9:00 UTC to 11:00 UTC. Please note that Vertex Express Returns will be in maintenance mode during this window, meaning users will be unable to access the system during this time.
Feb 4, 19:39 UTC
Completed - The scheduled maintenance has been completed.
Feb 7, 07:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 7, 02:00 UTC
Scheduled - Vertex will be performing maintenance on Friday, February 7th from 2:00 UTC to 7:00 UTC. Please note that Vertex Indirect Tax Returns On-Demand will be in maintenance mode during this window, meaning users will be unable to access the system during this time.
Feb 4, 15:55 UTC
Feb 6, 2025

No incidents reported.

Feb 5, 2025

No incidents reported.

Feb 4, 2025

No incidents reported.

Feb 3, 2025

No incidents reported.

Feb 2, 2025

No incidents reported.

Feb 1, 2025
Resolved - This incident has been resolved.
Feb 1, 06:20 UTC
Identified - The issue has been identified and a fix is being implemented.
Feb 1, 04:07 UTC
Investigating - Our monitoring processes indicate some customers are experiencing calc performance degradation that may be resulting in service interruption within the Vertex On-Demand environment. We are actively investigating and are troubleshooting the issue. We will provide an update as soon as possible. Thank you for your patience. If you have any questions, please submit a support ticket via the Vertex Community.
Jan 31, 22:59 UTC
Jan 31, 2025
Completed - The scheduled maintenance has been completed.
Jan 31, 07:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 31, 02:00 UTC
Scheduled - Vertex will be performing maintenance on Friday, January 31 from 2:00 UTC to 7:00 UTC. Please note that Vertex Indirect Tax Returns On-Demand will be in maintenance mode during this window, meaning users will be unable to access the system during this time.
Jan 16, 16:07 UTC
Jan 30, 2025
Completed - The scheduled maintenance has been completed.
Jan 30, 11:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 30, 05:00 UTC
Scheduled - Vertex will be performing maintenance on Thursday, January 30 from 5:00 UTC to 11:00 UTC. Please note that Vertex Express Returns will be in maintenance mode during this window, meaning users will be unable to access the system during this time.
Dec 13, 19:27 UTC
Jan 29, 2025
Completed - The scheduled maintenance has been completed.
Jan 29, 22:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 29, 20:00 UTC
Scheduled - Vertex will be performing maintenance on Wednesday, January 29 from 20:00 UTC to 22:00 UTC. Vertex e-Invoicing users will be unable to access the system during this time.
Jan 28, 13:58 UTC
Completed - The scheduled maintenance has been completed.
Jan 29, 01:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 28, 23:00 UTC
Scheduled - Vertex will be performing maintenance on Tuesday, January 28 23:00 UTC – Wednesday, January 29 01:00 UTC. Vertex VAT Compliance users will be unable to access the system during this time.
Jan 24, 20:54 UTC
Jan 28, 2025
Jan 27, 2025

No incidents reported.

Jan 26, 2025
Completed - The scheduled maintenance has been completed.
Jan 26, 11:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 26, 05:00 UTC
Scheduled - Vertex will be performing maintenance on Sunday, January 26 from 05:00 UTC to 11:00 UTC. Vertex ITI users will be unable to access the system during this time.
Dec 23, 15:21 UTC
Completed - The scheduled maintenance has been completed.
Jan 26, 05:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 25, 23:00 UTC
Scheduled - Vertex will be performing maintenance on Saturday, January 25 from 23:00 UTC – Sunday, January 26 05:00 UTC. Vertex e-Invoicing users will be still be able to access the system during this time.
Dec 12, 13:43 UTC
Jan 25, 2025