Resolved -
This incident has been resolved. If you experience any additional issues, please reach out to Vertex Customer Support.
Jun 9, 02:25 UTC
Monitoring -
A fix has been implemented and we are monitoring the results.
Jun 9, 02:13 UTC
Identified -
The issue has been identified and a fix is being implemented.
Jun 8, 22:36 UTC
Update -
We are continuing to investigate this issue.
Jun 8, 21:50 UTC
Update -
We are continuing to investigate this issue and taking steps to test a remediation.
Jun 8, 21:16 UTC
Update -
We are continuing to investigate this issue.
Jun 8, 21:07 UTC
Update -
We are continuing to investigate this issue.
Jun 8, 20:36 UTC
Investigating -
Our monitoring processes indicate some customers are experiencing performance degradation that may be resulting in degraded High Volume Reporting (HVR) experiences. We are actively investigating and are troubleshooting the issue. We will provide an update as soon as possible. Thank you for your patience. If you have any questions, please submit a support ticket via the Vertex Community.
Jun 8, 19:59 UTC