All Systems Operational
Vertex Address Cleansing Operational
Vertex Indirect Tax O Series Cloud Operational
Calc Operational
Portal Operational
Vertex Cloud Indirect Tax Operational
Calc Operational
Portal Operational
Vertex Indirect Tax O Series On-Demand Operational
Vertex Indirect Tax Returns On-Demand Operational
Vertex Cloud Payroll Tax Operational
Vertex Payroll Tax Q Series On-Demand Operational
Vertex Certificate Center Operational
Vertex Cloud Data Integrity Operational
Vertex Exemption Certificate Wizard (ECW) Operational
Vertex Indirect Tax Intelligence Operational
Vertex O Series Edge Operational
Vertex Tax Performance Engine Operational
Vertex VAT Compliance Operational
Vertex High Volume Reporting (HVR) Operational
Vertex for eCommerce Operational
Vertex for Marketplaces Operational
Vertex Invoice IQ Operational
Vertex Validator Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Vertex will perform maintenance on Sunday, March 31, 2024, from 04:00 UTC to 10:00 UTC. Please note that Vertex Cloud Indirect Tax Intelligence will be in maintenance mode during this window. Current ITI customers will experience downtime, and no data will be available during maintenance.
Posted on Mar 13, 2024 - 15:16 UTC
Maintenance in Vertex VAT Compliance Apr 6, 2024 22:15 - Apr 7, 2024 00:15 UTC
Vertex will be performing maintenance from Saturday, April 6, at 22:15 UTC to Sunday, April 7, at 00:15 UTC. Vertex VAT Compliance users will be unable to access the system during this time.
Posted on Mar 20, 2024 - 13:10 UTC
Past Incidents
Mar 29, 2024

No incidents reported today.

Mar 28, 2024

No incidents reported.

Mar 27, 2024

No incidents reported.

Mar 26, 2024

No incidents reported.

Mar 25, 2024
Resolved - This incident has been resolved.
Mar 25, 23:53 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Mar 25, 23:31 UTC
Identified - The issue has been identified and a fix is being implemented.
Mar 25, 22:03 UTC
Investigating - Our monitoring processes indicate that some customers are experiencing an issue receiving tax calculations from the Vertex On-Demand environment. Vertex’s Production Support team is actively investigating the issue. We will share additional information on the Status page as soon as it is available.  If you have any questions, please submit a ticket via the Vertex Community.
Mar 25, 21:44 UTC
Mar 24, 2024
Completed - The scheduled maintenance has been completed.
Mar 24, 10:01 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 24, 07:30 UTC
Scheduled - Vertex will be performing maintenance on Sunday, March 24, 2024, from 7:30 UTC until 10:00 UTC. Vertex Cloud users will be unable to use the Vertex Accelerator for Oracle Cloud ERP during this time, but other Cloud functionality will remain available.
Mar 8, 18:15 UTC
Completed - The scheduled maintenance has been completed.
Mar 24, 10:01 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 24, 07:30 UTC
Scheduled - Vertex will be performing maintenance on Sunday, March 24, 2024 from 7:30 UTC until 10:00 UTC. Vertex Cloud users will be unable to use the BigCommerce connector during this time, but other Cloud functionality will remain available.
Mar 8, 20:51 UTC
Completed - The scheduled maintenance has been completed.
Mar 24, 10:01 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 24, 07:31 UTC
Scheduled - Vertex will be performing maintenance on Sunday, March 24, 2024 from 7:30 UTC until 10:00 UTC. Vertex Cloud users will be unable to use the CommerceTools connector during this time, but other Cloud functionality will remain available.
Mar 8, 20:54 UTC
Completed - The scheduled maintenance has been completed.
Mar 24, 10:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 24, 04:00 UTC
Scheduled - Vertex will be performing maintenance on Sunday, March 24, 2024 from 4:00 UTC to 10:00 UTC.

Customers might experience a slight degradation in calculation response times and/or a slight disruption in calculation response during this maintenance windows.

Feb 14, 15:34 UTC
Mar 23, 2024
Completed - The scheduled maintenance has been completed.
Mar 23, 10:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 23, 04:00 UTC
Scheduled - Vertex will be performing maintenance on Saturday, March 23, 2024 from 4:00 UTC to 10:00 UTC.

Customers might experience a slight degradation in calculation response times and/or a slight disruption in calculation response during these maintenance windows.

Feb 14, 15:32 UTC
Mar 22, 2024

No incidents reported.

Mar 21, 2024

No incidents reported.

Mar 20, 2024

No incidents reported.

Mar 19, 2024

No incidents reported.

Mar 18, 2024

No incidents reported.

Mar 17, 2024

No incidents reported.

Mar 16, 2024

No incidents reported.

Mar 15, 2024

No incidents reported.