Vertex Cloud Indirect Tax - Calc Performance Incident

Incident Report for Vertex Inc

Resolved

This incident has been resolved.
Posted Jul 03, 2025 - 16:09 UTC

Monitoring

A third party vendor experienced a service interruption and has since resolved the issue.
Posted Jul 03, 2025 - 02:26 UTC

Identified

The issue has been identified and a fix is being implemented.
Posted Jul 03, 2025 - 02:10 UTC

Investigating

Our monitoring processes indicate some customers are experiencing tax calc performance degradations that may be resulting in service interruption within the Vertex Cloud environment. We are actively investigating and are troubleshooting the issue. We will provide an update as soon as possible. Thank you for your patience. If you have any questions, please visit our Vertex Community Portal and place a support ticket.
Posted Jul 03, 2025 - 01:50 UTC
This incident affected: Vertex Cloud Indirect Tax (Calc, Portal).