Vertex Cloud Indirect Tax - Portal Degradation

Incident Report for Vertex Inc

Resolved

Resolved at 2:22 UTC on 08-22

Posted Aug 22, 2025 - 14:15 UTC

Update

We are continuing to monitor for any further issues.

Posted Aug 22, 2025 - 14:15 UTC

Monitoring

A fix has been implemented and we are monitoring the results.

Posted Aug 22, 2025 - 02:22 UTC

Identified

Vertex’s Production Support team has identified a degradation to the Portal application's functionality. A resolution has been identified and is being scheduled for deployment. We will continue to update our Status page with the latest information available.  If you have any questions, please submit a support ticket via the Vertex Community.

Posted Aug 22, 2025 - 01:57 UTC

This incident affected: Vertex Cloud Indirect Tax (Portal).