Vertex Exception Certificate Wizard (ECW) Service Disruption

Incident Report for Vertex Inc

Resolved

This incident has been resolved.

Posted Sep 03, 2026 - 13:09 UTC

Investigating

Our monitoring processes indicate that some customers are experiencing an issue with the ECW Portal. Vertex’s Production Support team is actively investigating the issue. We will share additional information on the Status page as soon as it is available.  If you have any questions, please submit a ticket via the Vertex Community.

Posted Sep 03, 2026 - 12:46 UTC

This incident affected: Vertex Exemption Certificate Wizard (ECW).