Vertex Indirect Tax O Series On-Demand Service Disruption

Incident Report for Vertex Inc

Resolved

This incident has been resolved.

Posted Dec 16, 2025 - 17:50 UTC

Update

All systems are GREEN and functioning as expected.

Posted Dec 16, 2025 - 17:50 UTC

Update

We are continuing work to resolve this issue.

Posted Dec 16, 2025 - 17:28 UTC

Identified

Vertex’s Production Support team has identified an issue affecting a small group of customers and is working quickly on the resolution. We will continue to update our Status page with the latest information available.  If you have any questions, please submit a support ticket via the Vertex Community.

Vertex Community

Posted Dec 16, 2025 - 16:55 UTC

This incident affected: Vertex Indirect Tax O Series On-Demand.