Vertex Indirect Tax Cloud Returns Functionality Degradation

Incident Report for Vertex Inc

Investigating

Our monitoring processes indicate some customers are experiencing a functionality degradation that may be resulting in service interruption within the Returns application. We are actively investigating and are troubleshooting the issue. We will provide an update as soon as possible. Thank you for your patience. If you have any questions, please submit a support ticket via the Vertex Community.
Posted Apr 03, 2026 - 20:53 UTC
This incident affects: Cloud Returns.
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