We have resolved the Vertex Certificate Center issue. All Certificate Center services have been fully restored to expected levels of performance. We will continue to monitor the situation to ensure all services and functionality continue to work as expected. We encourage you to validate your data as part of your normal process. If you have any questions, please submit a support ticket via the Vertex Community.
Posted Mar 04, 2026 - 23:22 UTC
Monitoring
Vertex’s Production Support team identified and addressed the issue. The team continues to monitor service to ensure full performance for all customers. If you have any questions, please submit a support ticket via the Vertex Community.
Posted Mar 04, 2026 - 23:14 UTC
Identified
The issue has been identified and a fix is being implemented.
Posted Mar 04, 2026 - 22:45 UTC
Investigating
Our monitoring processes indicate that some customers are experiencing delay with the Certificate Center bulk upload functionality. Vertex’s Production Support team is actively investigating the issue. We will share additional information on the Status page as soon as it is available. If you have any questions, please submit a ticket via the Vertex Community.
Posted Mar 04, 2026 - 19:59 UTC
This incident affected: Vertex Certificate Center.