Vertex Exception Certificate Wizard (ECW) - Functionality Degradation

Incident Report for Vertex Inc

Resolved

Vertex identified and addressed an ECW functionality degradation which started on Sunday, July 13th at 5AM Eastern time. The team continues to monitor services to ensure full performance for all customers.

All functionality was restored around 12:30PM Eastern time on Monday, July 14th.

 If you have any questions, please submit a support ticket via the Vertex Community.

Posted Jul 13, 2025 - 10:00 UTC