Vertex Cloud Returns and Configurations - Performance Incident

Incident Report for Vertex Inc

Resolved

This incident has been resolved.

Posted Sep 29, 2026 - 21:00 UTC

Monitoring

A fix has been implemented and we are monitoring the results.

Posted Sep 29, 2026 - 20:06 UTC

Identified

The issue has been identified and a fix is being implemented.

Posted Sep 29, 2026 - 19:40 UTC

Update

We are continuing to investigate this issue.

Posted Sep 29, 2026 - 19:18 UTC

Investigating

Our monitoring processes indicate some customers are experiencing performance degradation that may be resulting in service interruption within the cloud returns and configurations areas. We are actively investigating and are troubleshooting the issue. We will provide an update as soon as possible. Thank you for your patience. If you have any questions, please submit a support ticket via the Vertex Community.

Posted Sep 29, 2026 - 18:13 UTC

This incident affected: Vertex Cloud Indirect Tax (Portal) and Cloud Returns.