eInvoicing, Express Returns and VAT Compliance Functionality Degradation

Incident Report for Vertex Inc

Resolved

This incident has been resolved.
Posted Sep 24, 2026 - 23:18 UTC

Monitoring

A fix has been implemented and we are monitoring the results.
Posted Sep 24, 2026 - 22:41 UTC

Identified

Our monitoring processes indicate some customers are experiencing performance degradation that may be resulting in service interruption within the eInvoicing, Express Returns and VAT Compliance environments. We are actively investigating and are troubleshooting the issue. We will provide an update as soon as possible. Thank you for your patience. If you have any questions, please submit a support ticket via the Vertex Community.
Posted Sep 24, 2026 - 21:50 UTC
This incident affected: Vertex e-Invoicing, Vertex VAT Compliance, and Vertex Express Returns.
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