Vertex Indirect Tax O Series On-Demand Service Disruption

Incident Report for Vertex Inc

Resolved

This incident has been resolved.

Posted Aug 20, 2025 - 11:30 UTC

Monitoring

A fix has been implemented and we are monitoring the results.

Posted Aug 20, 2025 - 11:21 UTC

Identified

The issue has been identified and a fix is being implemented.

Posted Aug 20, 2025 - 10:14 UTC

Investigating

Our monitoring processes indicate that some customers are experiencing an issue receiving tax calculations from the Vertex On-Demand environment. Vertex’s Production Support team is actively investigating the issue. We will share additional information on the Status page as soon as it is available.  If you have any questions, please submit a ticket via the Vertex Community.

Posted Aug 20, 2025 - 10:06 UTC

This incident affected: Vertex Indirect Tax O Series On-Demand.