Vertex Indirect Tax O Series On-Demand Service Disruption

Incident Report for Vertex Inc

Resolved

This incident has been resolved.

Posted Nov 19, 2025 - 11:25 UTC

Monitoring

A fix has been implemented and we are monitoring the results.

Posted Nov 19, 2025 - 11:13 UTC

Update

We are continuing to work to restore a single customer at this time. All other impacted customers have recovered.

Posted Nov 19, 2025 - 11:03 UTC

Update

We are continuing to work on a fix for this issue.

Posted Nov 19, 2025 - 10:03 UTC

Identified

Vertex’s Production Support team has identified an issue affecting a small group of customers and is working quickly on the resolution. We will continue to update our Status page with the latest information available.  If you have any questions, please submit a support ticket via the Vertex Community.

Posted Nov 19, 2025 - 09:28 UTC

This incident affected: Vertex Indirect Tax O Series On-Demand.