Cloud - Vertex Indirect Tax Returns Degradation

Incident Report for Vertex Inc

Resolved

This incident has been resolved as of 07-23-2024 at 4:21 PM ET.  If you have any questions, please submit a support ticket via the Vertex Community.
Posted Jul 24, 2024 - 12:11 UTC

Update

We are continuing to apply a known fix for this issue.
Posted Jul 23, 2024 - 19:01 UTC

Update

We are continuing to apply a known fix for this issue.
Posted Jul 23, 2024 - 17:41 UTC

Update

We are continuing to apply a known fix for this issue.
Posted Jul 23, 2024 - 16:08 UTC

Identified

Vertex’s Incident Response team has identified an issue with a subset of Cloud Tax Returns customers which may result in a delay in configuration changes and returns generations. We will continue to update our Status page with the latest information available.  If you have any questions, please submit a support ticket via the Vertex Community.
Posted Jul 23, 2024 - 15:06 UTC
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