Vertex Smart Categorization - Outage Incident

Incident Report for Vertex Inc

Resolved

This incident has been resolved.

Posted Jun 01, 2026 - 22:20 UTC

Identified

The issue has been identified and a fix is being implemented.

Posted Jun 01, 2026 - 22:15 UTC

Investigating

Our monitoring processes indicate some customers are experiencing performance degradation that may be resulting in service interruption within the Vertex Smart Categoration (Smart Cat) We are actively investigating and are troubleshooting the issue. We will provide an update as soon as possible. Thank you for your patience. If you have any questions, please visit our Vertex Community Portal and place a support ticket.

Posted Jun 01, 2026 - 21:43 UTC