We have resolved the Vertex Certificate Center issue. All Certificate Center services have been fully restored to expected levels of performance. We will continue to monitor the situation to ensure all services and functionality continue to work as expected. We encourage you to validate your data as part of your normal process. If you have any questions, please submit a support ticket via the Vertex Community.
Posted Sep 29, 2026 - 21:36 UTC
Update
We are continuing to work on a fix for this issue.
Posted Sep 29, 2026 - 20:30 UTC
Identified
The issue has been identified, a fix has been verified, and we are working to deploy the fix.
Posted Sep 29, 2026 - 20:03 UTC
Update
We are verifying a fix.
Posted Sep 29, 2026 - 19:35 UTC
Investigating
The Vertex Production Support team is investigating a functionality degradation for Certificate Center customers. Some certificates are unable to be approved due to start/end date related issue. If you have any questions, please submit a case to the Vertex Community.
Posted Sep 29, 2026 - 17:23 UTC
This incident affected: Vertex Certificate Center.