Vertex Payroll Cloud - Performance Incident

Incident Report for Vertex Inc

Resolved

This incident has been resolved.
Posted Oct 08, 2025 - 18:29 UTC

Monitoring

A fix has been implemented and we are monitoring the results.
Posted Oct 08, 2025 - 15:27 UTC

Investigating

Our monitoring processes indicate some customers are experiencing performance and funtioality degradation that may be resulting in service interruption within the Vertex Payroll and Geocoder. We are actively investigating and are troubleshooting the issue. We will provide an update as soon as possible. Thank you for your patience. If you have any questions, please submit a support ticket via the Vertex Community.
Posted Oct 08, 2025 - 14:07 UTC
This incident affected: Vertex Cloud Payroll Tax.
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