Vertex Payroll Tax Q Series On-Demand Performance Incident

Incident Report for Vertex Inc

Resolved

This incident has been resolved.

Posted May 10, 2026 - 11:03 UTC

Update

We are continuing to investigate this issue.

Posted May 10, 2026 - 10:50 UTC

Investigating

Our monitoring processes indicate some customers are experiencing performance degradation that may be resulting in service interruption within the Vertex On-Demand environment. We are actively investigating and are troubleshooting the issue. We will provide an update as soon as possible. Thank you for your patience. If you have any questions, please submit a support ticket via the Vertex Community.

Posted May 10, 2026 - 10:00 UTC

This incident affected: Vertex Payroll Tax Q Series On-Demand.