Vertex eInvoicing - Performance Degradation Incident

Incident Report for Vertex Inc

Resolved

This incident has been resolved.

Posted Jan 20, 2026 - 20:06 UTC

Monitoring

A fix has been implemented and we are monitoring the results.

Posted Jan 20, 2026 - 19:46 UTC

Identified

The issue has been identified and a fix is being implemented.

Posted Jan 20, 2026 - 19:38 UTC

Investigating

Our monitoring processes indicate some customers are experiencing eInvoicing performance degradations that may be resulting in service interruptions or delays. We are actively investigating and are troubleshooting the issue. We will provide an update as soon as possible. Thank you for your patience. If you have any questions, please visit our Vertex Community Portal and place a support ticket.

Posted Jan 20, 2026 - 19:13 UTC

This incident affected: Vertex e-Invoicing.