A fix has been implemented and we are monitoring the results. Config changes and returns requests may still be in a pending state while they process from the duration of the incident.
Posted Aug 07, 2025 - 15:41 UTC
Update
We are continuing to investigate this issue.
Posted Aug 07, 2025 - 13:19 UTC
Update
We are continuing to investigate this issue.
Posted Aug 07, 2025 - 12:05 UTC
Update
We are continuing to investigate this issue.
Posted Aug 07, 2025 - 10:43 UTC
Investigating
Our monitoring processes indicate some customers are experiencing functionality degradations that may be resulting in delayed configuration changes and returns generations within the Vertex Cloud environment. We are actively investigating and are troubleshooting the issue. We will provide an update as soon as possible. Thank you for your patience. If you have any questions, please visit our Vertex Community Portal and place a support ticket.
Posted Aug 07, 2025 - 09:58 UTC
This incident affected: Vertex Cloud Indirect Tax (Portal) and Vertex Indirect Tax Returns North America On-Demand.